The Wellesley Knightsbridge, a Luxury Collection Hotel, London

The best honeymoon experience in London. Since we arrived, my wife and I were treated very friendly by the Wellesley staff to celebrate our honeymoon. We were then offered a free upgrade to a gorgeous Junior Suite with a Christmas tree. The upgrade was accompanied by flowers and Veuve Clicquot bottle. We have to add that the Luxury Collection hotel felt like out own London private appartment. Everyone was so friendly, especially the GM, Mr. Prabakaran. The concierge team helped us to secure a beautiful table at the Alain Ducasse 3 restaurant. I am so grateful for creating such a wonderful honeymoon experience for me and my wife. Have to add that the cigar lounge and the liquor and wine bottles are amazing! Can’t wait to stay at The Wellesley again, next time we visit London!

This is the most incredible hotel I have ever stayed in - it will forever be my London go-to. The staff are kind and welcoming. Every-time you step into the building they are ready with the door open, with a warm smile to greet you. They ask all about your day and really put effort in to establish a connection. You really do feel like royalty with everyone happy to assist with anything you need. In particular I would love to thank DJ who checked us in and showed us to our room, you really made the experience. Also to Arthur the driver, it was so lovely to chat and hear your stories - happy retirement, I hope you have a fantastic well deserved rest! And to Fred, who was only in his second week and was absolutely lovely - possibly the kindest hotel staff member I have ever met. As for the rooms, they are gorgeous. So clean with every amenity you could ask for. The bed is so comfortable - the best sleep I’ve ever had in a hotel with absolutely no outside noise. It was our anniversary and the hotel kindly upgraded our room - they gave us cake and a handwritten card signed by all the staff! I can honestly say we couldn’t have had a better time and that was thanks to this hotel! I do not have a single negative comment. I read a review that complained about cigar smoke smell, but we did not experience this at all. Once again, thank you so so much. I cannot wait to be back.

I simply wanted to sit at an empty table to enjoy some tea, but when I politely asked, the staff member responded in a rude and hostile manner. To my shock, he began screaming at me for no reason and accused me of being rude, which was completely unfounded. Despite there being available seating, he insisted that I leave the area. This experience left me feeling humiliated and unjustly treated. It’s deeply concerning that a hotel, which should be focused on guest satisfaction and hospitality, would allow such a situation to occur. I strongly advise caution if considering this hotel, as the staff's attitude and handling of the situation were appalling and far below any reasonable standard of customer service.

The hotel has an art deco 1920,s feel but the staff and poor attitudes let it down The staff were stern and unwelcoming They were robotic We had a superior room and was not told we only had a continental breakfast included before we chose our full breakfast at an additional cost The room service items were ordered but when My pregnant daughter checked out and ordered a coffee she was asked to leave because she opened a sandwich she had bought outside They declared it was policy and she must eat it elsewhere Horrendous when she was alone in the waiting area about to travel back to the uae We will not visit again

Absolutely gorgeous hotel and the staff are just as beautiful as the hotel. Every last person from the GM, front desk staff, the doorman, the butler and concierge. I felt like we were treated like royalty. This hotel should be the model of every Marriott in existence. We will definitely be returning. I count it a privilege to have had the opportunity to stay on this property. They exemplified world-class service that truly exceeds any location I have ever stayed at.

My husband and I stayed at The Wellesley Knightsbridge for one weekend in May 2024. We actually live in London, but we were there to celebrate several special occasions: one year since moving from New York to London, my upcoming birthday, and our pre-Seychelles honeymoon. As a self-employed sustainable tourism consultant with a background in tourism and hospitality, I learned about this legendary hotel through my Marriott Bonvoy program. We had an amazing weekend at the hotel. The room was comfortable, and we felt truly valued as guests and as Marriott Bonvoy elite members. We dined at The Oval Restaurant twice for dinner and breakfast, both of which were exceptional. I upgraded my complimentary continental breakfast to a full English breakfast, and the quality of the food was simply the best. We also tried the special Churchill blend tea, specifically designed for the guests here, which was an experience I’ve never had anywhere else. We visited the signature cigar bar and learned a lot about the knowledge and history of cigars, even though neither my husband nor I smoke. Every staff member we encountered throughout our stay, from the front desk to the concierge to the doorman and restaurant staffs, were professional and friendly. We felt a warm, family-like vibe here. I received a surprising birthday dessert and a handwritten birthday card with signatures from everyone, including people I met and some I didn’t get a chance to meet. I've already decided to revisit this hotel and probably bring more friends who will visit me in London. I wish the entire team all the best and can't wait to see them again. Thank you all for making my one-year anniversary of being a Londoner special and memorable.