Montcalm Marble Arch Townhouse

This is one of the worst hotels I've ever stayed in. There is no lift, I had to switch rooms due to extremely loud banging noises, the carpet was incredibly dirty, the kettle didn't work (which was just as well as the corner of the room it was in had a terrible smell), and the shower stopped working while I was in it. The location is fantastic, extremely convenient to parks and high streets--every day I walked to great food and theatre.

Prenotata stanza delux di 20mq con vista. Abbiamo trovato Stanza piccolissima, dal bordo letto al muro a malapena passava una persona messa di fianco. Vista? Seminterrato con finestra e grate. Stanza fredda, bagno con termosifone elettrico non funzionante, condizionatore non funzionante. Ci hanno forniti di stufa elettrica anch’essa non funzionante. Ci hanno fornito seconda stufa elettrica, abbiamo dovuto appoggiarla al muro, non si reggeva in piedi. Nel frattempo mia moglie andata via con influenza. Assolutamente da evitare.

0/10 for cleanliness - used vape clearly in sight in bathroom which shows room wasn’t checked and stain on bed proving it wasn’t cleaned either. we had been switched from their suites to the hotel the DAY before our arrival due to “maintenance issues” and were promised best accommodation possible - instead we were put in the basement with a view of cigarette butt-filled grass area.

Lovely people, all very kind and nice, the breakfast was very good, and is very close to many places, so it is easily accessible. As well beautiful, the hotel looks very nice. Met a very nice Romanian worker Corina Dinu i think, she was very helpful and lovely. Very nice Price and quality!

The only good thing is the location, very centered, close to Oxford street and transportation. Lucky me to order it only for one night. The room was the smallest I’ve ever been to. First, I was offered to get a room in the basement but I refused. There was a bit dust but the shower was clean. The noise was terrible! I’ve heard every slam door and couldn’t sleep all night. I don’t understand why in some websites, it’s written that it’s 4 stars hotel. It’s more like 2. Not recommended at all.

Dated, dirty, tiny. I had room 6. A shoe box right behind reception. An absolute rip off! I’ve never seen such a small room. No space to put my luggage down. The table didn’t even have a chair because it wouldn’t fit in! A tiny single bed rammed up against the window and curtains so you can’t open the curtains. Old dirty carpet and very worn decor.

Had great stay!!!. Although at the beginning we were offered a room in basement and the worst part was I've issues with my leg and climbing up and down would have been a nigh**are. However, thank you so much to the gentlemen Karim . He not only understood the problem but instantly he offered us a specious room on ground floor. A part from that breakfast was top-notch. The only disadvantage is they don't have any elevator in the building but with great service you're forced to give them a 5*.

Hotel reported they had had a flood and were unable to accommodate all of our party, stating they had sent an email that day. They wanted to send a single woman to a hotel ten minutes away. Denied breakfast even though it had been booked as part of our package. Poor standard of decor , noisy with the sound of the electricity boxes humming all night disturbing sleep. Room in the basement so very dark and curtails that didn’t open fully .Cramped room and bathroom with not enough room to swing a cat. Room unclean ,bedding and pillow dirty , headboard damaged . To remote didn’t work , fridge was hot. All rooms in our party unpleasant.

I was really surprised how shabby and run down this place was. Multiple stains on the carpet, furniture really bashed and the bathroom in particular was horrible. The shower cubicle was filthy and mouldy looking, the floor tiles badly cracked and the extractor fan was thick with dirt and grime. All this quite visible by just standing there - I didn’t have to hunt down these issues like they do in 4 in a bed! The bathroom had a horrible lingering smell too. I asked reception if I could move rooms and whilst they were very understanding and showed me another room, this was equally as grim. As this alternative was in the basement, I decided to stay put. Apart from some dodgy looking stains in the duvet the bed was actually quite comfy. The Studios are in a great location but at £300+ per night I would NEVER stay here again. It had a feel of somewhere that was quite stylish 15 years ago but had received very little TLC and has become rundown. Much nicer hotels in the vicinity - book these at your peril!