Grosvenor House Suites

We had fantastic 3 nights stay with our family. Central position of the hotel just next to Hyde Park Excellent service from professional and friendly team. Looking forward coming back soon. Spacious, quiet and clean 2 bedroom suites Thank you.

We would not dream of staying anywhere in London except The Grosvenor House Suites. The suites are beautiful. We have stayed in a corner suite in the past with direct views of Hyde Park and sunlight streaming in and in the spectacular Serpentine Suite on our most recent visit. Everyone from Loubna (Guest Relations), Juilia (In-house dining), to all of the fine gentleman at the Concierge desk (Robert, Antonio, Sezay, and all of the others) are fabulous and always made us feel at home. They say it’s the little touches that mean the most and Grosvenor House has mastered that! Can’t wait until our return!

I had another wonderful stay at Grosvenor House Suites.  This continues to be my go-to place in London.  For people that may be new, here's why I like it so much: Location: It's a 2 minute walk from the Dorchester, Scott's, and The Connaught.  On Park Lane.  Doesn't get any better than this. Privacy and Security: A secure entrance and then a lobby reserved only for hotel guests.  Such a unique experience for London. The People: This is where the hotel is at its best.  Every single department is fantastic, filled with highly personable people always interested in being of service.  The concierge team here rivals any in the city.  They know your name instantly, remember you from past visits and go out of their way all the time to assist in any way possible.  It's more valet & butler level service from Downton Abbey times than just a regular hotel concierge.  This department is one of the main reasons I return to this hotel.  Dariush is an absolute legend and rock star! Seeing him is one of the highlights of my trip to London.  Timmy was new to me on this visit but he became a fast friend and took excellent care of us.  And while these 2 gentlemen anchor the morning and night shifts, the entire Concierge team that support them were as helpful and professional as you'll find anywhere. Stefano was very helpful on our first day there, with many luggage needs, shoe needs and anything else, he took care of us with immediacy and professionalism.  This is such a strong department within this hotel and it's been that way ever since I started staying there. The restaurant is where we ate for breakfast and for after dinner drinks. While I can't remember the names of all the restaurant staff, I want to recognize the 2 great guys that were working the morning of Feb 16th and also the different waiter and the overnight restaurant manager that was working the late evening of Feb 15th.  Really amazing service from them all.     Tatiana Montez was so helpful and accomodating, both via email and when I was there in person.  She's such a wonderful lady and a real asset for the company.     Dora Hadar in Guest Relations helped make the stay special for both Valentine's Day and a Birthday.   Housekeeping at this hotel is a 10 out of 10, that's VERY hard to do.  Additionally, the rooms are made with the finest materials, rock solid quality in all the appliances, the hallways and public areas are impeccable.  The value per dollar at this hotel is off the chart.  Also, if you like watching TV, this place has more stations than any hotel I've ever stayed in, including news channels from 10+ countries.  Also, the wifi here is the easiest in the world.  Just connect.  That's it.  No silly splash screens, weird name and room number login, or device count limits, or upcharges or tiers.  Just connect like you are at home--that's how it should be.   There's very little where this hotel could improve.  If I had to suggest a few things, my first suggestion is the lighten up

I’ve stayed at Grosvenor House Suites multiple times and was always impressed — until this last visit. We were placed in a room that reeked of smoke, with the smell deeply embedded in the furniture and bedding. Traveling with a child who has asthma, this was unacceptable. The only solution offered was a small air purifier, which made no difference. What’s worse was the lack of urgency or empathy from staff — a sharp contrast to the exceptional service we’d previously experienced. I left disappointed and uncomfortable, and sadly, I can no longer recommend this property based on this stay.

What a fantastic hotel! The staff is exceptional. No request is too much. Our suite overlooking Hyde Park was beautiful. The location is ideal and great for sightseeing walks. Without a doubt, it is our new favorite hotel in London. We will be back.

Great customer service. Kudos to front desk team for being so helpful in every way! Hotel was beautiful. Beds were comfortable and there was enough space for our family to spread out and relax. They even brought and set up Apple TV for us to watch our favorite shows! Five ⭐️ ⭐️ ⭐️ ⭐️ ⭐️’s!