My husband and I recently went on the Irish Adventure tour through CIE International. The trip was fabulous for the most part and we truly enjoyed it. Our driver Paddy, was exceptional. He provided so much information and was accommodating in every way possible. The hotels were all wonderful except for the Everglades Hotel in Derry. The accommodations were fine, however, the service was terrible. I called to ask for a fan and was rudely informed ‘I will have to go look for it, no guarantees’. This individual was very disturbed by my request. The food was not good at all and many at our table waited for an extremely long time to get drinks and their food. Some staff were downright rude at both breakfast and dinner. As all the other hotels on our adventure were beyond exceptional in every way, needless to say we were sorely disappointed. In discussion with others on the trip, I know I was not the only one who felt this way. Customer service is sorely lacking at this hotel. Thank you.
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