Shelter Hotel Los Angeles

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I am frequent travelers and I made it sure that I will be staying if I am in Los Angeles area especially in ktown. The hotel location is in the middle of ktown, close to all restuarants, grocery and few minutes away by metro train to DTLA. Located in the safest area in LA and the property itself has security by itself that you cannot by pass. Room and wide and clean, the front desk every time I check in area nice people. I will highly recommend to all travelers if they come to LA, try considering Shelter Hotel for your unique experience.

I was surprised and disappointed by the $20/night “resort fee” and $30/night for parking. The daytime desk manager was helpful/courteous, but the night manager refused to let us into the garage because he “thought we weren’t paying” — insane behavior. The rooms are fine, nothing special, and if it weren’t for the hidden fees they’d be priced fairly. The neighborhood has better options at the cost I ultimately paid.

For the value/price paid Shelter hotel EXCEEDED my expectation. The hotel has a cool, boutique vibe and is nicely updated. I loved how pet friendly they were and the amenities (the pool that guests don’t seem to use, the ping pong, etc). There isn’t breakfast or a bar area, but that was fine by me. The rooms are large, the space is clean, and the neighborhood is walkable. I was pleasantly surprised by this stay especially compared to other hotels in this price range. Highly recommended *FYI I didn’t have a car, but parking is $30 day, there is a $20/night “amenity fee”, and pets are $40 for the stay (which is quite reasonable)

Newly painted, rooms clean. No amenities, no real lobby no late check outs and they knocked on my door (an hour before check out) with the do not disturb sign on to ask if I was checking out. Shower plumbing didn’t switch the tub/shower so both on all times. Neighborhood is not the best or worst, maybe don’t walk after dark. Staff must have issues with some customers… they treated me like I was a bother more than a customer. I was hoping that this hotel would be a better experience but alas.

Imagine being turned away from renting a room when your RV just burned to the ground. With your wife and four-year-old, who had been up all night and just escaped a harrowing experience with their lives. With three small dogs in tow, after being told repeatedly on the phone it wouldn't be a problem- if you just paid hundreds of dollars more for the privilege. If this is what you're looking for in your motel, then look no farther - you've found your dream accommodations - or lack there of in this anti-shelter business. At 3am the engine died as my family slept in our Ford E-450 converted bus. As I pulled to the shoulder first smoke, then flames began to lick out from under the hood. The RV was loaded up with belongings on the roof, bikes and motorcycles front and back, like a modern interpretation of a moment from a "Grapes Of Wrath" chapter. The fire exploded out of control while I used up the only two fire extinguishers. I rushed back inside the RV to wake my family as fire began to lick front of the RV, closing off escape from the only doors. I kicked out a window at the back my wife then wiggled out through. My 4yr old was crying about losing all his Christmas presents more than the fire which now towered over the front of what had been our home as we moved to a new house in Mexico. It took 3 hours for the fire to be extinguished. Ride hailing companies confirmed again and again someone would come and take us to Shelter, but never arrived. Finally CHP pushed a driver to show up. We were exhausted and traumatized but from repeated phone calls to the night clerk, we were reassured a bed, room was waiting and our dogs could join us. We were soon disappointed. When we arrived, the Night Shift was long gone & the day crew could find no record of our reservation or needs. The night front desk manager was called at home, he confirmed our story, but the new manager was not impressed. Only if we paid over $500 for a single bedroom advertised for $140 could we stay the night. We had no choice, and reluctantly agreed. But the manager then demanded to know where our car was? We reminded him it was in ashes being towed to an impound - REMEMBER? - that's why we were there. Incredibly, he declared that without a car, it was a strict policy not to rent a room to people who were just dropped off & without a vehicle!!!!! With a crying child, visibly shaken wife, we reluctantly went back on the road to find a real actual shelter hotel, with the few smoke tinged articles we had saved, hands darkened with soot fro fighting the emulation of all our possessions. We took solace we weren't the first family turned away from an Inn at Christmas. But our strong recommendation is to seek real shelter anyplace else.