Ona Los Claveles

C'est écrit Hôtel mais en réalité ce sont des mini-appartements sur 2 niveaux ; en bas chambre et salles de bain à l'étage salon TV, table de cuisine et balcon avec transats. Il y a un coffre-fort sans frais supplémentaires et également un sèche-cheveux. Ils sont vraiment agréables et bien entretenus, il ne manque presque rien. AVANTAGES : beaucoup d'espace, personnel sympathique et serviable qui intervient immédiatement au premier problème. Cuisine avec tout ce dont vous avez besoin, supérette présente dans la structure à des prix compétitifs, belle piscine propre. Bon emplacement même s'il n'est pas central (nous recommandons la voiture ou l'utilisation des scooters électriques présents dans toute l'île) La structure est également adaptée aux personnes âgées et handicapées (dans toute l'île, elles sont bien équipées de scooters électriques par personne handicapée à € 70 par semaine) VS Le personnel de nettoyage doit suivre des cours, ils sont engagés et gentils, mais nettoyer un hôtel est différent de nettoyer sa propre maison, il y a des procédures qui doivent être suivies. De plus, on ne sait pas combien de fois par semaine ils nettoient, lorsque nous sommes sortis après 11 heures, nous ne l'avons jamais trouvé propre même si nous avons laissé la carte de nettoyage. ---- Bruit - pendant notre séjour, nous n'avons rencontré aucun problème, mais si quelqu'un qui passe dehors ou dans l'appartement voisin parle fort, vous pouvez l'entendre. Insectes - les cafards à Tenerife sont une réalité, il faut les accepter. Je n'en ai trouvé qu'une en 2 semaines et ce n'était pas un problème de nettoyage. Conseil au personnel de l'hôtel s'il lisait ceci : enlevez la baignoire et installez des douches, il est plus sûr et plus hygiénique de mettre à disposition des distributeurs de shampoing pour la douche. Bienvenue. Un flacon de 10 ml, bien que bienvenu, ne suffit pas pour un usage unique. J'y retournerais avec plaisir, bon rapport qualité prix. Surtout, pas de frais cachés ou inattendus

Pool bar excellent food service price and entertainment in our opinion the best on the island especially the Sunday lunches However new tables definitely needed in pool bar and upstairs bar needs total revamp to bring it up to standard of rest of complex

Nice, clean and very spacious 1bed on 2 levels apartment. Kitchen had all amenities required I’d that is what you like to do on holiday. Balcony gives a cracking view and caught the end of the day sun after it dipped at the pool area. Hotel bar is cheap and cheery with tasty food- try the wraps!!! Staff are lovely and pleasant throughout the entire accommodation.

had a very pleasant stay at,ona Los Claveles, will return,clean studio,nice area,quiet, but not that far a walk to local pubs, resturants, and especially the hoops bar,reception staff was very helpful ,and a reasonable priced resturant on site

Fantastic place. Apartment clean, beds comfy, great hairdryer. Staff friendly & attentive. Pool bar serves good food at decent prices. Lovely 20mtr pool for swimming & plenty of sun beds. Entertainment at night ok but lots of other places to go. Good location but get prepared for lots of walking. Supermarkets nearby 10-20 min walk & lots of great places to eat. You can take a 30 min walk into the main ***** for a change. Bus to / from airport into bus terminus only €3.20. apartments only a 10 min walk from there. I would recommend these apartments they are lovely.

Lovely clean resort. Staff friendly and helpful. We stayed in apartment 18 and was all great. Suited us down to the ground. Little cafe/bar on-site serves great food. Walk out to beach is hilly but fine for us. We are early 50s and brought average age down ha. The retirees were living it up fair play. If you want a fly and flop it’s highly recommended. Will go again when we need to recharge the batteries.

This is a lovely resort, slightly out of the main busy tourist areas. Wonderful staff, very friendly and helpful. The grounds are kept very clean. Our studio unit had a well equipped kitchen. Comfortable beds.

Unfortunately this resort is terribly disappointing. We are half way through a holiday in a two bed two bath apartment. 1. It was not clear on the booking details that air conditioning is only in the two bedrooms. Hence the kitchen and lounge (which are on the floor above the bedrooms) are an absolute inferno. This means this rooms are unable to be slept in and are unbearably hot. Additionally as the kitchen is so hot the fridge is working over capacity and so does not keep food/drink well chilled which, particularly with children has left me feeling uncomfortable about meat/perishables in their staying cold enough to be safe to eat. 2. The tv only has a few channels, most are pixelated and the ones that do work are all in Spanish so no good to entertain kiddies if you don’t understand Spanish. 3. The housekeeping is poor and there is no information leaflet detailing when sheet/towels etc are changed and when the apartment will be cleaned. 4. The apartment itself and resort are tired and shabby - see photos attached. 5. Sunbeds are a nightmare. Despite a rule saying not to save beds and the pool only opening at 9am beds are reserved from 7am. So if you want a lie in just know you won’t get a sunbed. 6. There has been no chef for the restaurant for at least 5 days. So we have had to get taxis every night to go out to eat each day - we would of course want to eat off resort some days but having had to each day becomes expensive for a family. Positives are Pete and Stacey and Si in the bar all of whom are very welcoming and accommodating. The reception staff are also helpful and friendly.

Lovely apartments very clean, short walk to local bars / nightlife, pool area lovely, lovely relaxing atmosphere, pool bar / restaurant is amazing, food is excellent, Stacey and Pete are very welcoming, prices are great, entertainment on too, can’t fault any of it, already booking our return