Hotel Royal Botanic

Ok, I stayed here from 20th April until 28th April. Booked a double room (always good extra space!) and having flown into Warsaw and then rented a car to drive the 2 hour drive to Lublin, I arrived around 2pm to check in. The hotel is set in lovely grounds with a huge garden and places to walk and admire nature. You can also eat outside and there is plenty of free parking at the hotel too. My room was on the second floor and was neat and tidy and clean, although the furnishings are outdated and could do with upgrading. Hotel staff were polite and spoke English - except the cleaners, who, when I wanted another pillow, did not understand - but we sorted it out. They were very friendly. On the whole, the staff are very polite but don't smile that much. But if you engage with them, they open up a bit. The room had a bottle of water, flat screen TV, (channels are a bit limited), large bathroom with a good shower (hot water each morning was fine) and minimal toiletries, so bring your own! No robes or slippers either but there is a hair dryer. I stayed 7 nights and also ate at the hotel too, as well as elsewhere. Breakfast is a buffet, available from 7am until 10am, with quite an extensive variety of food, but it does not change much. Dinner is available from 4pm until 8pm after which the Chef goes home. There is a bar too. Note that as in most places now, staff are minimal so the bar girl probably serves the dinner and also attends the Reception when needed. Overall, I liked the hotel and would stay there again, even though I am used to more extensive facilities. Pros - Wonderful gardens, small but good food menu, rooms are comfortable and very clean and the hotel is mostly quiet. Free WiFi is also good. Cons - No room service, no robes or extensive toiletries - as found in other hotels. Also they have a pair of McCaw birds in the hotel, living in a cage about 10 times smaller than it should be - a bit cruel. And when they shout it's like listening to a Dinosaur! Be ready for it to happen!! Serving food only between 4pm and 8pm is not good. The road leading up to the hotel from the main highway, is not in the best condition. Drive slowly to take it easy on your tyres. One big issue for me - there was NO EMERGENCY INSTRUCTION NOTICE IN THE ROOM! So if we needed to evacuate in case of fire for instance, no instructions are provided. (I later noticed some instructions on a wall on the ground floor, but these were in Polish. This hotel has international guests and so needs these instructions on the back door of each room - and in Polish, English, German and French too!. Overall, my stay was very acceptable. Once I got used to the screams of the McCaws, it was fine. I walked in the grounds, had a satisfactory breakfast and ate a very good Pizza for dinner from the Bar Menu. Room cleaning was excellent and the cleaning girls are very helpful if you need anything. I must also give thanks to the lady

After several written and telephone inquiries and booking intentions, the hotel unfortunately did not manage to book 4 double rooms. Again and again only half-valid and incomplete information came back via email and the staff was not willing to help, let alone sell the rooms. It's a pity, but this is no way to deal with guests willing to book.

This hotel has really charming grounds and is refreshingly quiet on the grounds (though catered events increase the noise). The rooms are adequate, but with very few amenities. Don’t expect USB plugs, a coffee maker, or tea in your room. Also no mini-fridge. The room and bathroom are clean but small with 2 bath towels provided. No hand towels. The wireless is frustratingly unreliable, so don’t expect to work or to stream with any consistency. We struggled to order coffee in the morning because the coffee makers in the restaurant were not working. The staff is minimal and they are very occupied with catering activities and events that are going on in the hotel. On the plus side, there are nice gardens and the air-conditioning is GREAT. We had to ask for the remote for the air but once we had it, it saved us! The staff is friendly enough and tried to respond to our need for coffee!

Kilka rzeczy w tym hotelu mi się nie spodobała. Stosunek do gości. Śniadania. Sprzątanie (a raczej jego brak). Niekiedy brak ciepłej wody. Niedziałające jacuzzi. Wykupiłem pobyt ze śniadaniami. Po zejściu na pierwsze śniadanie, za bardzo nie było co nakładać (większość pojemników była pusta). Po interwencji u obsługi, zaczęto uzupełniać pojemniki. Drugiego dnia śniadanie było bez zarzutów. Natomiast na trzecie śniadanie nie mogłem zejść w ogóle. Okazało się, że w hotelu zakwaterowani są kolarze (w tym czasie w Lublinie odbywało się Tour de Pologne) i z tego powodu śniadanie miałem zjeść w pokoju. Kolarze oczywiście mieli w tym czasie do dyspozycji całą restaurację hotelową. Najwidoczniej panowie nie życzyli sobie mojej (i innych gości) obecności. Wydaje mi się, że to dobry przykład kategoryzowania gości na tych lepszych i gorszych. Śniadanie dostarczone (z opóźnieniem) do mojego pokoju także było bardzo ciekawe. W jego skład wchodził m.in. czerstwy chleb, jakiś mini placek (chyba miał imitować omlet) z wielką kroplą keczupu na środku i jakieś kiełbaski. Niestety smaczne to to nie było. Dodam tylko, że podczas rezerwacji hotelu, nie było mowy, że śniadanie będę musiał zjeść w pokoju. W hotelu byłem przez trzy noce. Ani razu nie posprzątano w moim pokoju. Wymieniono tylko ręczniki i wyrzucono śmieci. W strefie SPA chciałem skorzystać z łaźni. Niestety dowiedziałem się, że do godz. 17 za uruchomienie sauny trzeba zapłacić. Jacuzzi nie działało. Plusem hotelu jest teren wokół. Dużo zieleni. Spokojna okolica. Z oferty hotelu z pewnością już nie skorzystam.