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1 nuit
Commentaires des voyageurs
3.8/5
Bien
15 évaluation
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Évaluations vérifiées
Emplacement3.8
Commodités3.8
Service3.8
Propreté3.8
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Toutes les évaluations(15)
Évaluations positives(7)
Évaluations avec photos/ vidéo(1)
Évaluations négatives(4)
Invité
Chambre Supérieure
Séjour au juill. 2022
Voyageur d'affaires
93 évaluation
4.7/5
Extraordinaire
Publiée le 7 août 2022
Très jolie
Réponse de l'établissement: Dear Valuable Guest,Thank you so much for giving your feedback on your stay. Your appreciation of Hotel Lubumbashi is highly valuable to us. Our goal is to provide the highest level of customer service to all our guests. We appreciate your time in sharing your feedback, and we do hope that we will have the opportunity to welcome you again.Team ReservationHotel Lubumbashi
A Dig
Chambre Supérieure
Séjour au nov. 2022
Voyageur d'affaires
1 évaluation
5.0/5
Exceptionnel
Publiée le 13 déc. 2022
J'ai apprécié mon séjour. Très bon service proposé dans l'ensemble, y compris la gestion du pick-up/drop off à l'aéroport.
La nourriture est bonne avec une grande variété de plats. Comme les propriétaires sont indiens, la cuisine indienne est un incontournable.
L'établissement est bien situé et propre, avec de grandes chambres.
Texte originalTraduit par google
Réponse de l'établissement: Cher invité, Merci beaucoup d'avoir laissé votre avis sur votre séjour. Votre appréciation de l’Hôtel Lubumbashi nous est très précieuse. Notre objectif est de fournir le plus haut niveau de service client à tous nos clients. Nous apprécions le temps que vous consacrez à nous faire part de vos commentaires et espérons avoir l'occasion de vous accueillir à nouveau.Équipe RéservationHôtel Lubumbashi
Réponse de l'établissement: Dear Valuable Guest,Firstly, I would like to thank you for taking the time to provide feedback on your stay at Hotel Lubumbashi. It is only through feedback such as yours that we can maintain and indeed, where necessary improve upon the services that we provide to our valued guests.We would like to inform you that your feedback, the windows are small & noisy that has been noted in our record and we are in the process of replacing our all windows with soundproof windowsAdditionally, we appreciated your feedback on Cleanliness & services We thank you for your feedback and we value your business and wish to retain you as our guest. We hope that you reconsider your thoughts on Hotel Lubumbashi in the future. Hotel Lubumbashi Team Reservation
Invité
Chambre Supérieure
Séjour au avr. 2023
Voyageur d'affaires
5 évaluation
1.0/5
Publiée le 23 juin 2023
體驗很一般,房間經常停電,慎重選擇,不過在剛果金,一切都要降低期待。
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Réponse de l'établissement: Dear Valuable Guest,Firstly, I would like to thank you for taking the time to provide feedback on your stay at Hotel LubumbashiCustomer satisfaction is something that we take very seriously. This situation is certainly unusual and we will make sure to implement additional precautions to improve our services. We sincerely apologize for the inconvenience caused to you during your stay at Hotel Lubumbashi. We do hope that we will have the opportunity to welcome you again.Team ReservationHotel Lubumbashi
Ellipse
Séjour au août 2024
Voyageur d'affaires
2.0/5
Publiée le 22 sept. 2024
Day 1 (afternoon) Impressions of the lobby were not positive. It smelt musty and seemed it could do with a little cleaning. The staff at the reception were very kind and helpful and spoke both English and French. The room itself is home to a cockroach. It is less than clean. The room card has to go into the slot near the door at an angle; it does not fit properly. The kettle had been placed far from any power point, which makes no sense. I moved it and tried it at two different power points but the kettle did not work. I phoned reception to let them know. In the meantime, I tried to get the wifi working only to discover the modem, which is dirty, was not switched on. I struggled to get it on but to no avail. It used one the plug points I had tried the kettle on. I phoned reception to report this problem as well. I waited for about twenty minutes for someone to come to my room to deal with the kettle. The lights in my room had be working, which is to be expected. Shortly after I had phoned about the modem, power was restored, I suspect, by someone outside the room by flipping some or other switch. Within thirty seconds of the modem starting up, someone came to my room to look at the kettle and the modem. He had the cheek to tell me that the kettle would start boiling the water soon and I needed to be patient. He was implying that I was being unreasonable and that I had somehow wanted hot water instantly. I told him more than once that I waited for twenty minutes and the electricity had just come on to where the modem and the kettle were plugged in. Also, at the same time, additional lights in the room switched on, which means there clearly some lights that also did not have electricity for some reason. In terms of a room safe, it is right on the top of a cupboard, meaning most guests would need to climb a ladder to reach it. It is not even inside the cupboard. This makes no sense. I have also, thus far, not found any "Do not disturb" or "Please make my room" signs. This can create problematic situations. There is an ashtray in my room but I am not a smoker. Why was I not asked if I was a smoker? Are people in other rooms near me suddenly going to start smoking, forcing me to breathe in their carcinogenic poison? This hotel has an agreement, it appears, with one of the banks that was largely bought out two years ago by a bank headquartered in Kenya. It would seem that the bank forces its staff and suppliers to stay at hotels run by, for lack of a better term, family members, irrespective of whether the hotel is up to scratch or not. Day 1 (evening) There is some loud thud, which I presume is supposed to be music, disturbing the peace. One can hear people speaking loudly all around the hotel, endlessly; one can hear furniture being moved, the clang of cutlery and children running around and shouting in competition with some of the adults that are shouting. This is most certainly not a hotel suitable for people who are business and who want
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6/26
Invité
Séjour au juin 2024
Autres
5.0/5
Exceptionnel
Publiée le 21 juill. 2024
Hotel Lubumbashi is one of the best in Lubumbashi. Location is very good. Food is very delicious here and if you are Indian then you will obviously like Indian food at Hotel Lubumbashi. Nice and clean rooms. Friendly staff and management. Must try this place for better experience.
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Invité
Séjour au nov. 2023
Autres
1.0/5
Publiée le 4 déc. 2023
Very poor management don't go to this office even they don't have space and they book room and when you arrive at that time you have to suffer for getting room and after waiting one hour they can transfer to other hotels Do you want that type service then book
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Invité
Séjour au déc. 2022
Voyageur d'affaires
1.0/5
Publiée le 31 janv. 2023
From the moment they collect you at airport USD45 per person in same vehicle. Their restaurant prices is more expensive than Catch and Le Boucher. Crap breakfast setup and only Indian food taste decent, its Indian owned hotel.
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Invité
Séjour au déc. 2022
Voyageur d'affaires
4.0/5
Très bien
Publiée le 31 janv. 2023
The rooms are simple, hygienic, have wifi and mini bar. The housekeeping needs improvement of staff guest handling. Food in restaurant is good, except dessert & Chinese. Buffet breakfast was good. TV channels need upgrading. Overall comfortable stay.