I have to start this review with one word - wow!! We had never been here before & didn't know what to expect. We were so pleasantly surprised from start to finish. We had precooked use of the thermal spa before check in. The spa area was lovely & evidently a new feature to the hotel. The thermal spa consisted of 2 saunas, a steam room & heated loungers. It would benefit from a hot tub or jacuzzi, however that doesn't detract from our experience. Check in was a pleasant experience. Staff were just lovely. We were able to upgrade our room at a cost of £20, which we jumped at. The room was beautiful. Immaculately clean & what a stunning view. Our balcony was right on the Loch. Room has a fridge, which is rare in most hotels so was a lovely added bonus. We had prebooked afternoon tea, which was lovely. A decent amount & absolutely delicious. It was served in like a bird cage & was just stunning. We had dinner at the hotel & cannot fault this at all. This is one of the best dinners I have had at a hotel. Perfectly cooked, decent portion size. Sheer perfection! The same can be said for breakfast. Absolutely delicious. The staff are a real credit to this hotel, always pleasant & so eager to make your stay the best it can be. Our only slight issue was that as there was a wedding on at the time, the room above us had children in who ran up & down which caused a bit of noise. We called reception regarding this & mentioned at check out too. The hotel took some money off our bill due to the inconvenience caused. The staff really went out of their way throughout to make this a pleasant stay. We absolutely loved it here! Picturesque surroundings, super comfortable bed, amazing staff, delicious food. We will 100% return here & really look forward to doing so
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