Hotel Sultan of Side

Otel kapanışını zamanı olduğu için sıkıcıydı . Hiç bir aktivite yoktu. Sadece hamam sauna ve fitness iyiydi. Alkolleri kalitesiz. Sadece orada kalan çalışanlar güler yüzlü ve ilgili...

Otel erken girişte yardımcı oluyor. Yoğunluk olduğu için oda erken verilmedi ancak diğer imkanlara izin verildi.

I have travelled to Turkey many times before and always had a great time. However, this hotel it shouldn't be rated a 5*. I stayed here for 9 nights. I do not like to write complains however, this hotel is full of Germans who are extremely rude and have no manners. There aren't that many British tourists nor do the employees speak any English what's so ever. We were the only English family there, as most of them were Polish, Russians etc, The Bazaar on the ground floor (-2floor) they all try to scam you of money. There is a photography shop situated in the Bazaar hotel ( floor -2), be wary of the Kurdish guy who will try to approach you to take pictures. He kept pestering me which led to an argument which was extremely unprofessional. To add to that, he will want you to pay with GBP so that he makes extra money, when you're entitled to pay with Turkish Lira. On the floor -3 there is a shop called 'Vitamin Bar' they scammed me and my mother, when we let the manager know we had come to find the most employees are related to the 'ZEUS SHISHA BAR' down the road. It seemed dodgy as hell. Moreover, on a positive note the rooms were cleaned every morning. Ahmet the manager was a friendly guy, who did approach me here and there to check if we were okay.

After reading previous reviews before staying at the hotel, I was quite apprehensive about going there. Do not believe stupid comments. I stayed alone at this hotel for 28 days. I was made to feel welcome from day one. The food is fantastic and all restaurant staff kind and friendly. Hygiene 10 out 10. Animation team, the best I have met. Muti, Ahmet, Eren, Sonny, and their boss Hakan were all excellent, friendly and hard working, Pedro the older one was exceptional. All the waiters and bar staff, all helpful and friendly, especially yusef (cat stevens) and Tiger. All the management I came into contact with were great. Room cleaners all work very hard Reception team helpful and friendly. I am sorry if I have missed anyone out, has I cannot spell their name. This is a fantastic hotel and staff. Will definitely return. Thank you all.

On the positive side, it's a nice hotel with 2 outdoor swimming pools, one more suited for children and younger audiences, very close to the water slides, another one for adult swimming with lovely clean water and very well maintained. The life guards are very experienced and very kind and considering, absolute delight and children friendly. Rooms are spacious with minimalist modern decor, look inviting and comfortable, very comfortable mattresses make for a very good night rest. Food at the restaurant is excellent quality, clearly very skillful chef and souschefs, as well as all others who do the actual cooking. Front desk service is good. There are, however, a lot of things that need urgent improvement. Considering that this is a five star hotel, cleaning procedures at the restaurant must be changed ASAP, the personnel do their jobs as quickly as they possibly can, but there isn't enough of them, the tables aren't cleaned with disinfectant and as the result there was a gastrointestinal outbreak with a lot of families go down with a stomach bug. The food served and prepared was clearly fresh and well cooked but due to poor cleaning procedures either viral or bacterial infection wasn't illiminated. Restaurant management treated restaurant personnel very incorrectly using poor language and threats, knowing well that they were short staffed. As the result service staff looked overworked, tired, unable to communicate with guests, always in a rush to clean. Meals were rushed and there was always a feeling of being unwanted by the restaurant management. There were pots for Turkish tea, but they were always empty, machines ran out of hot water, there was on one occasion a lack of tea bags, one breakfast there wasn't enough milk, coffee was only available from the machine, no orange juice, one breakfast there was no butter, only margarine. We overheard that restaurant staff weren't paid for September and our holiday was at the end of October, this may not apply to all members of staff, but very unlikely to boost their morale and remain friendly with the guests. Spa facilities are spacious staffed with very professional employees, massage treatments were a true delight, thanks to Natalie and Victor, real professionals. But the sauna temperature didn't go further than 65C and on many days was around 60, which is unacceptably low, the steam room was out of order. On another positive side there are two hamams, one cooler for people with underlying health conditions and another one very warm and nicely kept. SPA facilities were clean and well maintained. The gym is small and poorly ventilated, not a pleasant experience, particularly when busy, and poorly disinfected. Rooms were cleaned regularly, but again there should be urgent change in cleaning procedures, the bathroom was done well, but not the floor in the room, the cleaners did their job, but with no wet cleaning and no disinfectants the floor always felt not properly done. Bedding was clean