Avis : Go Hotels Ermita, Manila

Feedback on My Recent 5-Day Stay Dear Go Hotels Ermita Management I would like to share my observations and concerns during my recent 5-day stay at your hotel: 1. Security – The guard was rarely present at the front door. Throughout my 5-day stay, I only saw a guard twice. 2. Bathroom condition – The CR shower had no hot water, and water leaked outside when I took a shower due to a gap in the glass door. There were also visible molds along the edges. 3. Air-conditioning – The aircon unit was leaking. 4. Room amenities – The bedside lamp and safe box were not functioning. 5. Staff interaction – The front desk and room service staff did not greet guests, even when passing by. Additionally, upon my arrival at 1:10 AM from a flight, I experienced a frustrating check-in issue. When I reached my room on the 6th floor, the key card did not work. I called the front desk using the service phone at the elevator and waited 15 minutes before a staff member arrived. The spare card also failed, requiring maintenance to come—another 15-minute wait. Eventually, the door could not be fixed, and I requested a room change. It was only at 2:15 AM that I was finally able to access my new room. That said, I believe that if the hotel is managed well in terms of cleanliness and staff professionalism, it has great potential—especially given its affordable price. I hope my feedback will be taken into consideration to improve service quality and maintenance for future guests. Sincerely, NATE LIM.