Rose Lane Serviced Apartment

Won't release the security deposit they put on my visa card. Try and blame the bank for it still pending 4 days after checking out. They even have a sign on the door saying the bank can take 10 days to release it. The bank says this is not correct, the bank needs confirmation from THEM before releasing the money. It was $300. I'm still waiting. Stay somewhere more honest!

Location is the only plus. Room not cleaned well. Missing cutlery, dirty, mouldy shower. Washing machine smells of mildew. Damaged PowerPoint's. Very basic overall. Owners demanded $300 bond to be paid before receiving key. Totally not good value.

The worst experience ever. The motel said our booking was cancelled when we arrived to check in with no explanation at all. The premises has no reception it is a Asian take away shop so you cannot speak to anyone there about it. We were left to try to find alternate place to stay . Definitely do NOT book here !

This place is awful. They took my money and when we got there they said that we need a key and we need to pay $300 to get a key. Then they told us there wasn’t a booking even though we gave them the co formation details. They are not helpful. There is no one there to assist. Money thieves. Looking at their other bad reviews. They need to be shut down. We ended up leaving and left with out accomodation.

The so called apartment suite that I paid for was nothing like the photos on *********** It was dismal and grubby - I left and stayed elsewhere . Feel as if I was totally ripped off . I regret not taking photos so that I could have shared them . Something should be done about them misleading people ! It’s disgusting what they get away with .

Booked 2 nights. Cancelled night before. They took both nights fees and re let the unit that night effectively double dipping. Would have been happy to forfeit first night fee but not both. Manager wasn’t willing to negotiate and did not respond to any communications after saying she would. No reception we were tone met on the street with a EFTPOS machine for a bond. Never going back there to book anything. Very poorly managed. Beware

Hi All, Would have been a 0 but didn’t have the option. DO NOT book at this apartment. We tried to cancel more than 2 days prior to our arrival time due to a cancelled flight. It stated on their policy cancel 2 days before arrival and I rang to let them know straight away about the cancelled flight as soon as I found out only to be turned down and them telling me that it needed to be 11:59pm more than two days before our arrival time at the apartment as their check in policy is 2-3pm (that’s the time we would have arrived) and not 12 midnight. They do not have considerations at all for their customers. I asked politely if we can at least change the date so we don’t loose our money even if we have to pay a little extra and they never responded, they are money hungry and greedy. I explained also about the cancellation policy 2 days before arrival and took screenshots and circled what was a contradicting response from them. I rang so many times, they picked up when I rang the first two times to explain the situation, I was promised they were going to bring it up to the manager and for me to ring in the afternoon. They never spoke to any manager, they never picked up my call for the rest of the day and the day after. They just messaged me one liners and at the same time I kept ringing and they don’t ever pick up. Then they charged us almost $700 and we didn’t even get a chance to get to the apartment because of the cancelled flight 😡 They are THIEVES, USELESS & No Compassion to customers so please do yourselves a favour and DO NOT book here.