City Edge on Elizabeth Apartment Hotel

Great price and great location. Easily accessible and good front office service.

We stayed over a weekend for the Taylor Swift concert so thankfully all we really wanted was a bed and a shower which this provided. It is in a great location and was quite spacious, otherwise not a lot of positives. Price was ridiculously jacked up -$420 per night, plus we had to pay extra for a twin bed set up only to find the room had a king bed. When I asked about a refund, was told I would have to call back on Monday after I had checked out because apparently there is no manager on weekends. Customer service was terrible, any question was met with disinterest, staff were either MIA or could not care less about assisting. Also told us they couldn’t hold our bags after we checked out despite the website saying that their reception is staffed during the hours we needed and they offer luggage minding. The room smelled bad and although the bed and bathroom were clean, there was dirt and grime over the table and some of the chairs. Elevator also had concerning sign saying it was under maintenance and so no more than 2 ppl should travel in it at one time.

This is my second stay at City Edge on Elizabeth. Great location, just 5 mins walk from Queen Vic Market, Melbourne Central, many good cafes and restaurants. Comfortable room with almost all I needed. The staff - as ever - were brilliant, and I would like to make special mention of Nitika and Irena, both of whom were very helpful and kind. Good Wi-Fi, and very secure place to stay.

The hotel is run by to most horrific people imaginable.. who have no vision for long term building of wealth. But the fish rots from the head down, so the owners set the tone with a toxic culture that marginalises already vulnerable people. They hotel takes money from an organisation that is supposed to be housing people after a building fire and other people whom are at risk of homelessness. But, the profile the Unison Housing clients and treat them terribly when they check in and impose conditions that are unrealistic, unjust and but those already vulnerable people in danger of eviction from the hotel because they are being subjected to rules no other guests has to follow. The hotel look down on the Unison Housing guests and think they are better than them and treat them as such. Where’s in reality the real criminals are the people running the hotel that will do anything for short term immediate money by not keeping up with maintenance and think that is how you create long term wealth. The washing machines need fixing and are crazy loud. They didn’t supply toilet paper but the smallest amount that would only last a few times going to the toilet. No crockery, cutlery, anything to cock with at all, no toaster because the kitchen power point is so high up it is unusable, so you have to use it on the lounge room floor and if you did use a toaster you could possibly burn the place down. What kind of people take a booking for vulnerable people who have been through an incredibly traumatic event like a fire, impose unreasonable conditions and impose eviction on them for having support people caring for them and then evict them because of this. If this is how you need to make money there is something deeply wrong with the individual. They also have a person tracking the movements of Unison housing guests by having staff sit at the entrance and write down their comings and goings which is incredibly triggering for a woman that had a rapist stalking them. Knowing that information Unison Housing directed the hotel to place someone who had been stalked into an apartment that had been broken into and complied with that request. I will never and could never understand how people could place a vulnerable person with all this trauma into a situation like that and be okey with themselves afterwards and think they are fabulous in their cheap ass shoes. Me the victim, me the vulnerable the at risk of homelessness had better shoes and they look down on me because I had been through a fire and were being housed by Unison Housing who didn’t do a job that was any better. I would never stay at this hotel or any of the other franchises when this is how they conduct themselves.

Loved this place from the fantastic room to great access to everything in CBD and beyond. Staff very helpful and polite. Would definitely stay again. The room is so equipped we couldn't fault it. 2min to alk to markets and tram stop just out the front to take you to all great parts of Melbourne.

Be careful when booking with this company, we were left devastated and scrambling to find an alternative hotel after our booking was cancelled at last minutes notice via EMAIL!!! Management showed no accountability or compassion!

I had a double room facing the rear. The room was good ... but I stayed 4 nights and was woken by loud delivery or refuse noise outside me 3rd floor window. Might be better to ask for a room at the side with a balcony. Depends if you use ear plugs or not.