We asked for an early check in but they couldn't do it. No biggie, we'll return at normal check in hours and should have our room ready, right? Nope, we wait another 40 minutes for our room. They gave another couple their room (whom arrived after us). After this couple complained that their AC didn't work, they gave us THAT SAME ROOM without working AC. We complained about it and their solution was to give us a box fan. We rejected the box fan and asked for a room with AC, considering that we had payed for a room with AC. They gave us a room with 2 individual beds instead of one queen size, but they said that they will move us AGAIN after the first night because the room there giving us is for another guest. The room they gave us was not properly cleaned. The chairs were dirty and there was a toenail beside the bed. The shower head was dirty and something was dripping from it. The shower splashes the floor of the bathroom because it didn't have a door. The hotel is right by a busy street, so street noise is a problem no matter the hour.
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