Avis : Nhc MEX Centro Historico

Réponse de l'établissement: Dear guest,Thank you for taking the time to share your recent experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind comments have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Rebeca IzquierdoGuest Relations

Réponse de l'établissement: Dear guest,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are pleased to know that you enjoyed your stay and that we met your expectations.Please accept my sincere apologies for any inconvenience we may have caused you. As you may know, our Premium rooms include slippers, and you had a Superior room, which is a different category, but we have taken your comments into account to improve day by day and continue to provide you with a service that lives up to our standards, since one of our main promises is to make each guest feel special and appreciated.Thank you for choosing to stay with us. We look forward to the opportunity to welcome you again.Sincerely,Rebeca IzquierdoGuest Relations

Réponse de l'établissement: Dear Ahgus,Thank you for taking the time to share your recent experience with us.We appreciate your valuable rating. Please rest assured that we have shared your kind comments with the team and we will try even harder to meet your expectations, as one of our main promises is to make every guest feel special and appreciated.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you again.Best regards,Rebeca IzquierdoGuest Relations

Réponse de l'établissement: Dear Guest,We are deeply sorry that your experience at our hotel was not satisfactory. I would like to apologize for not being able to meet your expectations regarding our standards during your recent stay.Please rest assured that we have shared your feedback with the team and will take action to correct the issues you experienced.We are committed to providing memorable experiences with exceptional service. Therefore, we hope to welcome you again and improve your experience soon.Thank you again for choosing to stay with us and for your time in sharing your comments.Sincerely,Oscar Flores AvilaFront Desk Manager

Réponse de l'établissement: Dear guest,NH Collection Mexico City Centro Histórico is pleased to welcome you to our hotel, where you will always find your home!I have shared your opinion with our colleagues and they are very pleased to know that their work ends up satisfying clients as important as you and your guests.Thank you for your visit and we look forward to your visit!Rebeca IzquierdoFront Desk Agent

Réponse de l'établissement: Dear guest, NH Collection Mexico City Historic Center is pleased to welcome you to our hotel, where you will always find your home! I have shared your comments with our colleagues and we will continue to improve every day to provide you with better services. Thank you for visiting and we look forward to seeing you! Rebeca Izquierdo Front Desk Agent

Réponse de l'établissement: Dear guest,We are glad to hear that you found our hotel clean, tidy, and well located. We pride ourselves on maintaining a high standard of cleanliness and ensuring our guests have easy access to local attractions. We are very sorry to hear about your experience with the refrigerator and the lack of amenities in your room. It is our intention to provide a comfortable and enjoyable stay for all our guests; therefore, it is possible to have the minibar opened by leaving a deposit at the front desk. Your feedback is very valuable to us, and we appreciate you sharing it with us. We look forward to seeing you again and will strive to provide you with an even more satisfying experience.Sincerely,Rebeca IzquierdoGuest Relations

Réponse de l'établissement: Dear Jenny,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind comments have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Rebeca IzquierdoGuest Relations

Réponse de l'établissement: Dear guest, Thank you for taking a few moments to share your impressions of your recent experience with us. We appreciate your comments and are pleased to know that you enjoyed your stay and that we met your expectations. I have shared your kind words with the team to continue inspiring and motivating them to provide exceptional customer service. Also we appreciate you giving us the opportunity to continue improving based on your comments about the shower pressure. Thank you for choosing to stay with us. We look forward to welcoming you again soon. Sincerely, Rebeca Izquierdo Guest Relations

Réponse de l'établissement: Dear guestThank you for taking a few moments to share your impressions of your recent experience through our Satisfaction Survey.We appreciate your feedback and are pleased to know that you enjoyed your stay and that we met your expectations. I have shared your kind words with the team to continue to inspire and motivate them to provide exceptional customer serviceAlso we have taken your comments into account to improve day by day and continue to provide you with a service that lives up to our standards.Thank you for choosing to stay with us. We look forward to the opportunity to welcome you back soon.Sincerely,Rebeca IzquierdoGuest Relations

Réponse de l'établissement: Dear guest,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind comments have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Rebeca IzquierdoGuest Relations

Réponse de l'établissement: Dear guest,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind comments have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Rebeca IzquierdoGuest Relations

Réponse de l'établissement: Dear guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind comments have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Rebeca IzquierdoGuest Relations

Réponse de l'établissement: Dear Daxiongmaodeheiyanquan,Thank you so much for your excellent rating and for taking the time to share your experience.We are happy to know you enjoyed your stay with us. I have shared your kind words with the team to continue inspiring and motivating them to provide exceptional customer service.We also apologize for the inconvenience caused by the road closures and appreciate your understanding that this is beyond our control.We hope to have the pleasure of hosting you again in the future. Have a great day!Sincerely,Rebeca IzquierdoGuest Relations