ApartHotel Durini

酒店雖然很小，但米蘭傢俱展就在B&B店邊上很方便，可以體驗一下古老的電梯，前台服務很可愛

This property is a scam and you will lose all your money if you have the smallest change in your schedule. They have no availability to accomodate client needs. They are unreliable, rude and they abuse the customer and the contract they have with Booking. We had a reservation and due to our flight we did not manage to get to the property until the check-out hour of 10pm. They showed no interest in commicating openly and constructively once we told them we will get there maximum two hours after their so called “closed check-in time. And not only this, but they openly said: “we recommend you to cancel your reservation”, but they already took all of our money under a non-refundable clause (if we cancelled). In the end, on the day we arrived in Milan, they cancelled the entire booking (for 4 nights, for which we paid Eur 1,000), without mentioning anything or letting us know why they cancelled. We had to make other accomodation arrangements because of them, in the middle of the night, just to have where to sleep. Just imagine if we would have had kids or no money do make additional arrangements. After this, we tried to get our money back since they cancelled the entire booking, but they absolutely refused. Booking could not help in the end, even though they contacted the property several times. Would 100% not recommend. I am also sure we are not the only ones that had issues with them. There are plenty of accomodations in Milan which are great and the staff is professional. We stayed in the end at Hotel Tocq and Living Suites, which are on the opposite pole from these scammers. And not to mention that we can’t even write a review on Booking even though they are keeping all our money. And they know that as a customer we can’t write a negative review there. They are again abusing the contract they have and their “policies” which are only in their advantage. I wish someone could have warned me about them before booking.

· Is very cold in apar**ent during the night time. From 9pm till 6am is no gas heating at all. They don’t have any other option to get heating. It was crazy cold , I arrived late evening, outside was minus degrees and in apar**ent no heating. During the night I couldn’t sleep because of cold. I put my pants , socks, two jumpers to get warmer under the bedsheets. Windows are not installed correct . All cold air comes inside. I booked for two nights , but I left next morning. I ask for half money back but no response. Very bad experience. Don’t recommend at all. I got sick after that night.

We were in Milan for two nights and this was a nice place for us to stay. It with larger room and bathroom than the usual, very clean, and modern. The location is excellent, and the bed was extremely comfortable!

A very cozy and clean facility, modern design new equipment, very clean and comfortable, actually it's a flat apar**ent. Excellent location best value for money (October), friendly and commited staff, just one defect, the price supposed to include breakfast but it doesn't, to be discussed with Booking!