Buttermilk Falls Inn

The inn and the grounds are meticulous and beautiful overlooking the Hudson river. Thanks to the spring24 promotion, we received a few perks that we did not initially expect, such as dinner at Henry’s and reduced rates at the spa and their other restaurant , the Red House. I recommend eating at both the restaurants. Henry’s is a big asset and a high-end beautiful restaurant with outdoor seating overlooking the pond and ducks. We also particularly enjoyed the farm experience which included alpacas, llamas, peacocks, roosters, and chickens, and donkeys and pigs. The complementary hot breakfast cooked to order was a fantastic meal too, and way beyond our expectation. And don’t forget the spa! The staff were helpful and delightful and we can’t thank them enough, particularly Cathy and Chris.

Quiet and quick getaway. Very peaceful spot overlooking the Hudson River. Complete with Llamas, and goats on the property, this is a wonderful place for special events and weddings. Morning breakfast was relaxed and delicious. Rooms were comfortable.

We stayed here for a fun romantic weekend in early December. And even though it was the off-season and part of the complex was closed for construction, we had a great time at this beautiful resort. There are beautiful falls, pleasant grounds, peaceful ponds, and places to see alpacas, mini-donkeys, geese, swans, and peacocks. The complementary Bearkat’s t was awesome. We went to their farm to table restaurant which was great, and then explored the local area (the FDR Presidential Library/Museum was a highlight). Staff was super-nice and helpful and the rooms and suites are really great. The place is pricey but we got a discount though ******* points.

Beware! No internet service and very limited cell phone service. Room was disjointed and not clean. We checked out after one night ( 2 night reservation) and front desk promised a refund for 1 night but renigged on giving the refund. Spa was closed, restaurant on property was closed

Overpriced, Property in Disrepair, Rude Management, No Peace, and Fraudulent Business Practices. Let's dig in. Fraudulent Business Practices: I was recommended this property from a former colleague, who used to go up to this property once a year on his birthday. He told me all about the inn, the spa, pool, everything. That was probably in 2019. Then COVID happened and then life happened. So, for years, I wanted to go and finally found the right time to go with my sister. I booked not knowing that there would be a construction site right next to our room, trucks going by constantly, hammering, banging. The room I booked specifically had the word "peaceful" twice in the description. Also, the pool, steam shower, and sauna were all closed, though I didn't see any of that information from the main page through booking. When I received my spa confirmation week of our reservation, I saw in bold text at the top of the email that the pool, steam room, and sauna were all closed. Emailed expressing my disappoin**ent asking for some discount given this wasn't what I expected. They responded that it was included in my confirmation email. Yes, that is true, but allllll the way at the bottom under the terms section. Also, no mention of construction next to our room. Plus, I shouldn't be made aware after spending money, but before. Explained this. Then, they mentioned that it was listed on an about page (category to be clicked off of main page), but why would I go to the about page if I had information from a friend? Also, wouldn't you put that information on the main page to be up front? Or maybe anywhere throughout the entire booking process? No, they didn't. Instead they blamed me, the guest. Luxury "resort"? I don't think so. For the record, the assistant GM, Camile did offer to let me cancel day of but my sister and I had already taken PTO and she was on her way, so not really a viable solution. They also offered an upgrade when I arrived but I reminded them that I was traveling with my pet (why I booked the pet friendly room). Thus, they couldn't move us. The simple fact was, they could have solved this with a voucher on dinner, a bottle of wine, anything up front. But instead, they doubled down on shady business practices. So, I filed a complaint with the BBB. Businesses who operate this way should be held to consequences. While ultimately, this business continued to do nothing to resolve, I hope it serves as a warning to others. The room: The bed was nice and comfy but overall, the room was dark, save for the bathroom with the skylight. Walking up the stairs to the property, everything was rusted and falling apart. Inside, the decor was mostly old and in need of repair. While almost every hotel I stay in now has a smart TV, this one has cable channels only and was very small. Considering I paid $712 for 2 nights, certainly not the "luxury" experience as described. I'd maybe pay $250 a night for this room. The spa: Enjoyed my CBD massage. It was

Spent a birthday weekend here with my wife. Overall we enjoyed ourselves, but given how expensive this place is (I paid over $500/night), I expected a bit more. The room was fine, and we liked the fireplace, although it gets very hot very quickly, and you have no other way to control the temp. So we alternated between being quite hot and quite cold. The bed was extremely hard and uncomfortable - which maybe some people like but I could hardly sleep. Shower and whirlpool tub were nice. "Afternoon tea" was basically a tiny tray of brownies put out around 3pm. There is really no common area to "hang out" in like there are in some other inns/B&Bs. There is a small living room in the inn that was quite cold, and they didn't turn the fireplace on. Breakfast was very good. Henry's Restaurant - where we went for lunch and dinner - was also quite expensive and the food was just OK. Staff were very friendly and accommodating, especially Nicole in the restaurant, who was fantastic. I really wanted to love it, given how close it is to the city, but in future would probably travel a bit further for a more premium expensive for the same amount of $$.

First off, the staff here are absolutely lovely and accommodating in every way. They are all doing their absolute best to make this a wonderful experience. Unfortunately, I found the lodging not worth the price per night. I simply could not get comfortable temperature-wise, even after moving rooms. There is no temperature control in any of the rooms, and you are at the whim of the thermostats in the hallways. I did not sleep well the two nights I stayed. The food was great, staff fantastic, spa average, lodging poor. Wish I could say differently, but for a premium price, it was not a premium experience for me.

We were looking for some place local to celebrate our 25th Wedding anniversary, but were coming up empty as everything seemed to be closed for the Winter. Then, my wife found this place, hidden away in Milton, NY. An historic old house turned into a boutique inn appealed to us. The rooms are moderately sized (we had the Cottage Rose which had a gas fireplace), the staff was very friendly and the grounds are beautiful. It was overcast most of the time, but, as a photographer, that only added to the beauty of the place. The free breakfast was absolutely delicious and my wife can attest to how much she enjoyed the spa. Definitely recommended!

For my 50th Birthday we had planned to do have 17 members of my family enjoy a celebratory dinner at Henry’s on the Farm. One of the houses on the property was booked to allow the members who lived faraway to stay overnight, enjoy the complimentary breakfast, and relax with a spa trea**ent prior to returning home the next day. Alex and Kara manages events at the Buttermilk Inn & Spa. They did an impeccable job. Alex recommended to use the Inns dining space to keep the party intimate, and allow for it to be decorated an hour in advance of our reservation. A Chef prefix menu was printed and placed at each place setting. Kara assisted during the decorating process to make sure everything was perfect and that service ran smoothly, while always being kind and courteous. Dinner was fabulous and everyone enjoyed their appetizers, salads, and entrees. We did not enjoys the restaurant’s dessert since we had brought our own birthday cake. We stayed at the Riverbirch House, which has 4 spacious bedrooms each having a king bed and an in suite bathroom. The house was clean, comfortable, and well appointed. The next morning the guests enjoyed a short stroll to the Inn for breakfast. The grounds are meticulously cared for. Breakfast offered Frittata, Pecan Waffles, or Eggs. All were yummy. If you didn’t want the hot breakfast items bagels, English muffins, baked muffins, granola, yogurt, and etc were offered. The individuals who booked a spa trea**ent enjoyed them and some loved their trea**ent so much that they made a future appoin**ent. All in all the whole experience was top notch. Thank you to all the Buttermilk Inn team members who made this the best 50th Birthday!!!