Modica Palace Hotel

Il viaggio è andato bene , la struttura è piccola ma ben servita di tutto, il personale gentile e disponibile, abbiamo mangiato benissimo

Terrible stay. We couldn't sleep because of loud music and noise coming from downstairs with children shouting. Early morning the staff were moving the chairs and tables, which we could listen very loudly from our room. As they knew that they were going to have a function They should gave us another room instead of the one which were offered, our intention of the stay was to relax not hearing every possible noise during the night till early morning!! I complained with the reception about the situation and she was sorry but she said she could't do nothing because she is an employee. It was the worst stay in the past 10 years that we have been visiting this hotel for many times over the years. No form of compensation was offered as a gesture of this very unpleasant stay. Hope the new management will take action on this.

We recently spent 10 days at Modica Palace Hotel. Everyone from the front desk, housekeeping, maintenance and restaurant staff were wonderful. All were friendly and helpful. The pool area is very nice and peaceful. We booked a superior room which was quiet and comfortable. We'd definitely consider staying here again should we find ourselves in Modica. Notes: The shuttle is no longer available. You definitely need a car or you'll be booking taxis. Breakfast was very good. The restaurant didn't appear to be open for dinner or was only open for groups so we never tried to eat there. Some of the pool furniture was in need of repair or replacement. It is the end of the season.. All in all it was a very good experience.

We first visited Modica Palace Hotel last summer and loved it so much we decided to return. We soon found that things had dramatically changed. We were old the hotel had changed hands. Skeleton staff, dinner that used to be amazing but now on a set menu that never changes so for us with the half board would have meant eating the same things for a week. The staff tried to help but we were not enjoying our meals at all. There were only 4 people dining in the restaurant each night whereas last year it was always full and despite this we had to wait for hours to be served. On more than one occasion our food did not arrive as ordered and we sent it back. On our last night I ordered a steak well done and I received it rare at which point we just got up and left. It is obvious that there are issues at management level, cost cuts is the one standing out but what was unacceptable was the Manager's behaviour. When we asked for a refund on our meal he got angry and his behaviour was quite aggressive, he told us there were no problems with the hotel and the reviews were good. He was not interested in listening to our feedback and he just left while we were talking and slammed the door on us. If I was the owner of this business I would be worried. A good manager always tries to accommodate customers and listen to their issues even act out on them so that customers do actually go back. I have recommended this hotel to so many people but will no longer do that and definitely will not return. It's such a shame.

Superb hotel The receptionist welcomed us warmly with a smile. They gave us a free upgrade. Our 2 nd time staying here and they always manage to amaze us and wish to go back. Rooms are very large and spacious. Bathroom was very large with shower and jacuzzi bath in it. Outside parking was ok. Breakfast was good, bread, ham cheese, cakes, they also offered us scrambled eggs. Begg ffg ore we left we were given a delicious famous chocolate from modica.

Tutto perfetto!! Staff competente e cordiale; accurata pulizia di tutto l’albergo; camera confortevole e bagno perfetto; ottima e completa colazione per varietà e qualità; ampio parcheggio privato e sicuro; la piscina è molto bella e pulitissima ed infine il parco è paradisiaco. Fare colazione in veranda circondati dal verde del parco è una esperienza che vale l’intero soggiorno. Assolutamente da consigliare agli amici e ritornare alla prima occasione.

A un’ora dal nostro arrivo presso la struttura, ci viene comunicato dalla nostra agenzia che l’hotel in questione non aveva più posto. Prenotazione effettuata e pagata nel suddetto hotel più di un mese fa e ad un’ora dal nostro arrivo ci vien detto che le stanze non sono disponibili per un plus di prenotazioni?! Scandaloso. Fortunatamente la nostra agenzia ha provveduto tempestivamente a trovarci un’altra soluzione e abbiamo risolto. Ma ripeto, scandaloso il modo di approcciarsi alla clientela, considerando che avevamo firmato un contratto e pagato in anticipo! Tra l’altro ci è stato segnalato che è un modo di fare tipico di questa struttura quello di lasciare i clienti letteralmente all’addiaccio anche dopo aver pagato, quindi dissuado chiunque voglia soggiornare qui a farlo. Sono lieta a questo punto che sia andata così, perché non oso immaginare allora come saremmo stati trattati durante il nostro pernotto, semmai ci fossimo arrivati.