It was appalling. I was booked into room 416. The room had not been vacuumed, 2 remote controls but TV did not work, duvet cover on bed but duvet in bottom of wardrobe with no cover on, smelt of cigarette smoke, toilet cistern made gurgling noises when flushed, shower dripped constantly When I complained, I was eventually moved to room 128. This was marginally better but the net curtain was hanging off and had cigarette burn marks on, duvet was in the wardrobe (but did have a cover on this time), weird marks on back of toilet unit, shower curtain ripped at the top and 3 inches to short which resulted in water all over the floor The man on reception was not at all helpful, did not apologise, told me the breakfast was "crap so don't buy it" and the TV in 416 is a known fault and "has been like the for ages". Before agreeing to move my room, I was asked what "state" I had left the room in as he would have it go and clean it for someone else to stay in The fire exit on the 1st floor by the lift had about 20 black bin bags piled up on it which is a health and safety concern I was supposed to stay for a second night, but quite frankly it was so disgusting that I found elsewhere to stay and have recommended that my company pull all bookings from you
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