A very nice hotel with a very decent lounge area for guests, which is comfortable. Centrally located for all the major Tuscan highlights and in a quietish area. Rooms cleaned every day and towels changed, the maids do a great job. Staff are fantastic, they really looked after our group from Newmarket Holidays. Special thanks to Ylenia, Loulay (I hope I have that right) and Erica. You were all such lovely people. Food was a bit hit and miss, I was surprised that the main courses weren't more influenced by Italian cuisine. There were pasta dishes (anti pasta mainly) but we did feel that the main courses were a bit bland and needed some lifting. I've seen some comments on Tripadvisor about how good the breakfasts were and I'm not sure what some people saw as being so good. There were the usual yoghurt, fruit (but not much choice), fresh croissants etc but the only hot offerings on a daily basis were scrambled egg and bacon. No variation, same thing each day. In my opinion breakfast was poor and needs some thought, it wouldn't take much. And the location of the central table for guests to use at mealtimes is in entirely the wrong place. we had people banging into chairs on our table when they were helping themselves from the small buffet. This table needs to be relocated to the outer wall at the end of the room, next to the breakfast bar. The last point was the aircon which doesn't come on until 1st June. This is ridiculous as the bedrooms were very hot and sleeping with the windows open makes it too noisy. Please consider changing this and making it temperature dependent and not date dependent as it makes no sense. All of our party (19 I think) had trouble sleeping due to the heat. You really could do this better. All that said I would recommend this hotel but bear these points in mind.
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