Invité
21 octobre 2023
We were stuck in Montrose because of the Storm and we were relieved to get a room. The check-in experience was easy and the room rate, which included breakfast, was a little steep given the quality of the rooms and service. The room was clean, bathroom could have been cleaner as there was a little grime around the shower glass and the previous guest's hair in the bath! The bed however was comfy, which was what we needed and there was a smart TV, so we could log into our Netflix account. We were told to go down for dinner before 8, which we did, and when we walked in there were 3 tables of guests and around 15 or more available. There was no signage to advise us we should wait to be seated, so we chose a cozy seat away from the door as it was so stormy. A waitress approached and asked if we had booked a table as if we should have! We were then asked to move from that table as she said it was reserved, however, there was no sign on it. We were given a choice of 3 tables, despite there being around 15 empty, and they were quite near the door so we chose the one furthest from it. The order was taken by a different waitress and there were no issues going forward. No one ever came to sit on the original table, and when a guest came down and asked if they were still serving, was put there. It seemed to me it was an issue with the waitress, great customer service in a small private hotel is what would ensure recommendations, so if that was my hotel, her manner would not be tolerated, and it has meant that I wouldn't go back for a meal. Breakfast was nice, and the highlight was the lady at breakfast who was really nice and chatty. I am giving it the rating I have because it was a pleasant stay, the staff was okay, and the bed was comfy. Not the worst stay or the best. I understand it is an older hotel, which they have mentioned in previous reviews that they are working through to make better, but if this is the case the customer service would be the thing that would give them the higher ratings, as people want an experience when they pay to stay at a hotel.
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