Hotel Bel'Alpe

Breakfast was amazing. Lots of choice. Very helpful staff. Room was comfortable with beautiful views. Lovely homely feel to the place. Good sauna and games room. Cedric was so charming and helpful. What a kind warm hearted person! He helped our group with various issues and went above and beyond. The location is ideal. Very quiet but central to the town and close to the lifts. Bed was comfortable and the hotel is clean. Disliked · A member of staff was rude and had a poor attitude at check out. She was dismissive of the fact that they'd already charged me in full and tried to make me pay again. I was very calm throughout the interaction but she was unpleasant and made me feel very uncomfortable. It was a very frustrating experience. I just don't think she could put herself in my position as a guest. I showed her proof that I'd paid from a bank statement but she refused to check it in her system. She then insisted I send her further proof once I was home which I did. I'd like to think that this incident was accidental and that trying to charge me again was a genuine mistake on their part. It was such a shame as it soured my stay. Until this point, she was pleasant. Other things to note is that the water flashes very hot and then cold during showers, there is no lift so luggage is tricky to lug, particularly if you are on the top floor. Cedric was kind and helped as many people as he could though. There is no secure luggage storage if you're planning to leave later in the day on your final day. The TV in our room didn't work when we tried to see if we could put some music on via the TV.

We absolutely loved staying at the Hotel Bel Alpe! We stayed in a family room with our two young children (6 and 8). The room was perfect and kept very clean, the location was brilliant and the breakfast varied and plentiful. The welcome we received was fantastic and overall service by the hotel staff was friendly and warm. If we go to Morzine again we will definitely stay there again!

This is our 4th stay at the Bel’alpe and each time has been great. It is a super comfy welcoming chalet right in the middle of morzine. A view of the Pleney slope from most rooms means you can watch fireworks, processions and competitions from your room. A 4 minute walk to the Pleney were we hire gear from and leave there overnight. If walking would also be about 6 minutes to the super morzine bubble to Avoriaz. The closest restaurants are at the end of the street. Cedric who is the maitre d is just an amazing asset. He always tries his best with English and is the best at drinks, breakfast, finding pain killers and ice packs and just always being on hand. Francoise the owner - is quick to reply to any emails and is always there each morning. The family room has a big king bed and two bunks separated by a sliding door. This works great for us - even with teens. Mattresses are super comfy. Room is basic and home from home- just the way a chalet should be. You do get a hairdryer, robes and slippers which is a nice touch. Hot water is plentiful and shower has a good pressure. Breakfast has a good selection and most should be happy with it. We much prefer the b&b stay to full board as we like to eat out in the town. If you get a takeaway they are happy for you to use a dining room table to eat it. I’m sure we will be back again

Great trip had with family of 4. Location couldn’t be better close to ski lifts, restaurants and the town square.. Cedric runs the hotel to perfection waiting on the cosy bar with some great cocktails and hot chocolates for the kids. Can’t wait to return.