The Better Inn

I was using the facilities to present a Wilderness First Responder training course for Kilimanjaro guides. During the 10 days I was presenting the course, I also use their accommodation. I can't fault them. The staff is amazing and always helpful and friendly. They always said yes to every requestI made. The accommodation is comfortable, clean and really enjoyed my stay there.

The staff were very friendly and helpful. The food was also really good and the outside space is well done with a good vibe.. Unfortunately that was the extent of the good review. I'd made this booking almost two months prior and even ensured that I personally followed up with a phone call and e-mail. Only to arrive there on the check-in date and they hadn't reserved any rooms for us. They tried to say that I had cancelled the booking but luckily I had the booking confirmation with me and all e-mail communication. In the end, they gave us the two last remaining rooms which were in *dismal* state! Broken windows, holes in the ceiling and walls, huge cracks in the doors, leaking toilets, etc. We didn't have much of a choice but to stay there as all accommodation in Moshi was fully booked due to the Kilimanjaro marathon and we also had a really early morning as marathon participants. I also suspect that they bumped us (Kenyans) off to accommodate some European tourists. The hygiene levels were also poor. White towels with dirty stains and brown streaks, really old mouldy pillows. How hard is it to bleach white towels and regularly update pillows? It was the **most disappointing stay ever** especially considering how early we had made the booking and that I'd read so many positive reviews on TripAdvisor about it.

Bathrooms terrible, shower wets the toilet and rest of the small bathroom, toilet seat was broken, and there's no mirror. They kept on forgetting to turn on the boiler in the evening, so we had cold showers. Paint is coming off the walls. The garden is full of construction stuff. Bad service from personal. Try to sell you a Bajaji ride for double the normal price. Water is sold for 2000 TSH for 1L. Only positive thing was that the cook was willing to make breakfast at 6am. Good to know that you can only pay with cash and most of the time they do not have change if you want to buy a drink.