Halswell Lodge

this was the motel from hell. we arrived about 4pm and the access was via a steep narrow laneway. there was nobody there, the office was difficult to find and locked. we found a cleaner and he contacted and conversed with the "owner" via txt msg. he was able to find out our room and produced a couple of keys. we looked at the room in the back of an old house, access to through and off a communal kitchen. the room was extremely cold and damp, the bedding felt damp, the decor was depressing, there was a small electric heater, a TV that would not work (it was discovered that the Wifi did not work in that room and the owner admitted that it has never worked. the bathroom had been renovated albeit some time ago, and the toilet was situated so that your knees were hard against the vanity. The room had no ventilation at all, there were no smoke alarms, the room was situated such that in an emergency, vacating the room could be a hazard, and in the event of a fire in the kitchen area, no exit access. this brought to our mind a recent tragedy in a similar situation where there were 6 people who perished within 1 kilometer from this venue. we tried to find another venue to stay at as we were not happy with the whole situation, but there was nothing available at that time of day, as we were staying overnight to catch the interisland ferry early in the morning. the "motel" tried to charge us extra for overnight parking on site which was not disclosed in the booking. There was another couple who approached us who were just as disappointed, their TV screen was smashed and were moved to another room. they offered us another room, however it was up a long flight of stairs, impossible for my wife to get up due to mobility issues. The photo's of the venue show it to be a more than acceptable place to stay. TRICK PHOTOGRAPHY it is a dump and would advise anyone interested to rethink. Trip.com should remove this place from their accommodation offerings it is damaging to their reputation.

酒店位置很好，在惠靈頓市中心，停車場在上層，要上一個陡坡，停車費15紐幣/天。內部裝飾有點古香古色，有歷史感。不足之處是平安夜下午到酒店，前台已經關閉（應該到傍晚7點），説是發郵件給我了，實際上沒有查到。還是打掃衞生的小夥子，幫我聯繫，打開了鑰匙箱，才拿到鑰匙。

房間陳舊，雖然已經努力為我們提供最好的房型，除了位置其他的不推薦

在新西蘭住過許多的酒店中這間最差最不滿意！尤其是洗水間水龍頭漏水，花灑破損用膠帶貼住，床鋪下榻，隔音差，隔壁整晚在聽Hiphop 吵得睡不了！當時選擇不多才訂它，上當了！

Don't stay with these guys. To be fair, I messed up and accidently booked them for the wrong night - but minutes after doing so I immediately contacted trip.com who established contact right away and tried to explain the situation. Trip.com called back a number of times and attempted to negotiate a solution but no cigar. They were pretty keen to take advantage of my mistake and keep the money anyway. Were they within in their rights? Sure. Is it a good faith or reasonable thing to do to a guy who could have been an appreciative life long guest? Nope. Are these the kind of people you want to do business with and what does it say about how they will treat you when you arrive? My advice: stay away.

The room was very nice. Bed was comfortable. Had a great stay. Was situated in a great location. Close to restaurants and supermarket. Would stay here again.

前台是印度人，説話愛答不理的 定的是雙床房特別小和圖片完全不符，要圖片那種的又讓加了 60 紐幣！太可惡了 這***不就是騙人嗎？攜程你退我錢！！！