Découvrez les avis réels des clients sur les hôtels.
Publiée le24 mai 2026
Invité
Doesn’t meet Belmond expectations.
1. Food is average, the same we had in a small village, change a chef, not tasty at all.
2. On a breakfast waiters ALWAYS bring fruits and after 5 min asking if I need them. Why on earth I should eat fruits in 5 min? And why do you need it? Quality and variety of breakfast is not nice — all days we had not fresh blueberries. In my home country I have blueberries from Peru and it’s fresher. How it is possible?
3. Welcome is not in Belmond style: no champagne or good chocolate.
4. One day we asked to clean the room before 12, they did, we came and I was sure we are alone in the room. When I was naked I saw a gardener in our private terrace. He also saw me. How it’s possible he entered our terrace when I was in the room????? With no bell and knocking????
5. Alpacas feeding is also trash: all people from hotel come, you will never get nice pictures like on instagram. Why you don’t make it by appointment? We had a lot of experiences with animals in different countries , this one is the worst.
6. Stuff is not well trained, communication is super artificial.
Place is beautiful, but that’s it. Worst Belmond we have been to. Ask Monasterio Belmond about good experience and top notch service.
Voir plus
Prix par nuit à partir de :711 €
Publiée le27 janv. 2026
Invité
La dame de nettoyage amicale et utile. Les propriétaires qui courent normalement le lieu de la ville. L'hôtel est à environ 10 minutes à pied de la ville. La plupart de la route vers la place est pavée. Je mange à un très bon restaurant à la place. La plupart des restaurants offrent des vues excellentes et des options végétariennes. L'hôtel dispose de vues glorielles du toit où ils servent le petit déjeuner quotidien. Il y a du café ou de l'eau chaude 24x7. La zone est très bien sauf pour les vaches bejng. Internet excellent. Douche chaude excellent. Élevages faits pour commander le petit déjeuner. Google traduire nécessaire à l'hôtel + dans la ville. Désirer tous les hôtels offrant de l'eau filtrée. Cela réduirait l'achat quotidien d'eau bouteilleuse en plastique. J'ai aimé mon séjour.
Voir plus
Prix par nuit à partir de :39 €
Publiée le29 juill. 2026|Deluxe Two Double Room with Garden View
KENJO OOur stay at Sumaq Machu Picchu Hotel was excellent. The hotel is new, well maintained, and is an ideal place to enjoy a comfortable rest before visiting Machu Picchu.
The service was warm and attentive from the moment we arrived. A staff member was waiting for us at the train station and assisted with our luggage both to the hotel and back to the station upon departure. Our room was comfortable, and the bed provided a much-needed good night’s sleep.
The hotel is also conveniently located within a short walk of the bus departure point for Machu Picchu. Everything was clearly explained during check-in, while the check-out process was equally smooth and well organised.
Overall, Sumaq Machu Picchu Hotel offers excellent service, comfortable accommodation, and a convenient location. We would highly recommend it to anyone seeking a relaxing stay before visiting Machu Picchu.
Voir plus
Prix par nuit à partir de :639 €
Publiée le30 mai 2026
AJ JensenExcellent location in Ollanataytembo. About a 5 minute walk from the main plaza and 15 minutes from the train station. The route to the hotel is along a narrow, stone, bumpy path so taxis or colectivos will drop you at the main plaza and you will have to walk the rest of the way. Check in and out was straightforward and the hosts were lovely people. Breakfast was basic but the orange juice and fruit were fresh and tasty! Room itself was very warm with a veranda looking towards the mountains. Bed very comfortable with extra blankets. Bathroom was a bit small but the shower was good after a long day of hiking. Would recommend and would definitely stay again!
Voir plus
Prix par nuit à partir de :28 €
Publiée le29 juin 2026|Chambre supérieure jardin, avec vue sur le jardin
InvitéThe hotel is literally at the train station! Very convenient for taking train to Machu Picchu. However this is an eco lodge - 100 years old & it feels like that. There are no amenities to speak of, the onsite restaurant is very limited especially for vegetarian options.
The rooms are bare with floors & bed that creaks!! (Did I say it’s a century old?) The bathroom is very basic and more like a 2* hotel. Level of furnishings is again basic.
I paid $425 for 1 night & felt badly conned. Definitely not worth that amount.
Service- receptionist & all staff are very warm n friendly so that was really nice.
Cleanliness- very clean hotel.
Voir plus
Prix par nuit à partir de :144 €
Publiée le12 mars 2025
GUEST88
This is the best hotel before or after your Machu Picchu experience! Not only they offered to pick us up at the train station (although it's very close walking distance), they also offered to send our luggages to the train station on our way out upon check out so we could enjoy Aguas Calientes activities without dragging around our luggages. Everyone working there was exceptionally kind, and answered our questions and requests very promptly. We so appreciated our lovely welcome plate left in the room, too! Breakfast (included) was amazing as well. The building is right by the river, and we enjoyed the view as well as the sound of the river flow from our room. Highly recommended! We would totally go back to this hotel and stay again next time.
Voir plus
Prix par nuit à partir de :94 €
Publiée le17 sept. 2025|Double Matrimoniale
InvitéBesides the location (5mins walk from train and restaurant’s) and quality of the rooms, the reason this is getting a 5 star review from me and my mates was the customer service.
The people working at the hotel - in particular Nathale and William - were absolutely wonderful. Probably the best customer service I’ve ever received (I mean this literally). They went above and beyond to answer all our questions and helped us navigate train suspensions and protests (even offered us showers and a place to rest after climbing Machu Picchu, post check out).
They didn’t just respond to needs, they assessed and identified what would make us more comfortable and they delivered it proactively.
Voir plus
Prix par nuit à partir de :111 €
Publiée le21 mars 2026|Chambre Double ou Lits Jumeaux Panoramique
Invité
The hotel is a few minutes walking distance from the Machu Picchu train station and right on the side of the rails. The best thing is that it is also only 2-minutes away from the bus stop that takes visitors to the entrance of Machu Picchu so it is ideal for any early morning excursions. During the day and up until around 9pm there will be trains passing by every once in a while and can get loud, but otherwise there is not too much source of noise. Since Aguas Calientes is a tiny town, most of the restaurants, marketplaces, and cafes are within a 10 to 15-minute walking distance.
The hotel is clean and well-maintained, with a great balcony view of the surrounding mountains.
Receptionist Mary was extremely helpful through WhatsApp communications, even coming to the train station to pick up guests, and gave a lot of information about visiting Machu Picchu. Breakfast allowed for an early start to accommodate those having early morning entrance tickets, and it was a decent buffet of varied food and made-to-order eggs. They were also very generous to allow guests to stay and rest in the reception area after check-out time and keep bags in storage before taking a late afternoon train. All in all a great choice if you are planning to visit Machu Picchu
Voir plus
Prix par nuit à partir de :64 €
Publiée le2 fév. 2025
不喜欢到处跑的我
Le service est très bon, la position est également bonne à distance de l'attraction. Parce que l'hôtel de l'automne nous a mis à jour un lit super super super super. Le matin suivant, nous avons également préparé le petit déjeuner selon le temps. En plus du petit-déjeuner, vous pouvez vous aider à manger des œufs. La réception explique également très patientement où et comment acheter des billets de cheval.
Voir plus
Prix par nuit à partir de :56 €
Publiée le6 août 2026|Chambre Simple avec Lit Double
Invité
在馬丘比丘這個地方,能有乾淨的,早餐熱乎的已經不容易了,不然住隔壁歌瑪或者貝爾蒙德吧,根本住不上。這個還是性價比高了
Voir plus
Prix par nuit à partir de :78 €