Découvrez les avis réels des clients sur les hôtels.
Publiée le24 mai 2026
Invité
Doesn’t meet Belmond expectations.
1. Food is average, the same we had in a small village, change a chef, not tasty at all.
2. On a breakfast waiters ALWAYS bring fruits and after 5 min asking if I need them. Why on earth I should eat fruits in 5 min? And why do you need it? Quality and variety of breakfast is not nice — all days we had not fresh blueberries. In my home country I have blueberries from Peru and it’s fresher. How it is possible?
3. Welcome is not in Belmond style: no champagne or good chocolate.
4. One day we asked to clean the room before 12, they did, we came and I was sure we are alone in the room. When I was naked I saw a gardener in our private terrace. He also saw me. How it’s possible he entered our terrace when I was in the room????? With no bell and knocking????
5. Alpacas feeding is also trash: all people from hotel come, you will never get nice pictures like on instagram. Why you don’t make it by appointment? We had a lot of experiences with animals in different countries , this one is the worst.
6. Stuff is not well trained, communication is super artificial.
Place is beautiful, but that’s it. Worst Belmond we have been to. Ask Monasterio Belmond about good experience and top notch service.
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Prix par nuit à partir de :674 €
Publiée le29 juill. 2026|Deluxe Two Double Room with Garden View
KENJO OOur stay at Sumaq Machu Picchu Hotel was excellent. The hotel is new, well maintained, and is an ideal place to enjoy a comfortable rest before visiting Machu Picchu.
The service was warm and attentive from the moment we arrived. A staff member was waiting for us at the train station and assisted with our luggage both to the hotel and back to the station upon departure. Our room was comfortable, and the bed provided a much-needed good night’s sleep.
The hotel is also conveniently located within a short walk of the bus departure point for Machu Picchu. Everything was clearly explained during check-in, while the check-out process was equally smooth and well organised.
Overall, Sumaq Machu Picchu Hotel offers excellent service, comfortable accommodation, and a convenient location. We would highly recommend it to anyone seeking a relaxing stay before visiting Machu Picchu.
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Prix par nuit à partir de :588 €
Publiée le29 juin 2026|Chambre supérieure jardin, avec vue sur le jardin
InvitéThe hotel is literally at the train station! Very convenient for taking train to Machu Picchu. However this is an eco lodge - 100 years old & it feels like that. There are no amenities to speak of, the onsite restaurant is very limited especially for vegetarian options.
The rooms are bare with floors & bed that creaks!! (Did I say it’s a century old?) The bathroom is very basic and more like a 2* hotel. Level of furnishings is again basic.
I paid $425 for 1 night & felt badly conned. Definitely not worth that amount.
Service- receptionist & all staff are very warm n friendly so that was really nice.
Cleanliness- very clean hotel.
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Prix par nuit à partir de :112 €
Publiée le17 sept. 2025|Double Matrimoniale
InvitéBesides the location (5mins walk from train and restaurant’s) and quality of the rooms, the reason this is getting a 5 star review from me and my mates was the customer service.
The people working at the hotel - in particular Nathale and William - were absolutely wonderful. Probably the best customer service I’ve ever received (I mean this literally). They went above and beyond to answer all our questions and helped us navigate train suspensions and protests (even offered us showers and a place to rest after climbing Machu Picchu, post check out).
They didn’t just respond to needs, they assessed and identified what would make us more comfortable and they delivered it proactively.
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Prix par nuit à partir de :110 €
Publiée le25 mars 2025
Lvjingjing
La position est bonne, la sortie est très pratique, vous pouvez également entendre le bruit de la rivière, mais pas affecter mon sommeil. Le petit déjeuner est riche.
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Prix par nuit à partir de :205 €
Publiée le1 oct. 2025
Invité
honestly such a dilemma to review! It's near the train to Machu so that's awesome! Also they helped us pack a super nice breakfast with water and we are so thankful! However the room was infested with insects and I got a shock of my life!! Like a lot of flying insects and we couldn't do anything about it. The people are nice too and price so reasonable! So it's really dilemma to review !
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Prix par nuit à partir de :23 €
Publiée le15 fév. 2020
LIWENMerci d'avoir choisi un hôtel. Cet hôtel vous surprendra à coup sûr ! L'emplacement est excellent, à trois à cinq minutes à pied de la gare et de la gare routière. Les environs regorgent de restaurants et de cantines. Dès que vous entrez dans la chambre d'hôtel, vous sentirez un parfum chaud, très hygiénique, pratique et confortable. Le service est superbe. Les Péruviens sont gentils, simples et serviables. Ceux qui ont donné de si mauvaises critiques sont très curieux pour moi. En fait, vous devez également faire attention à être gentil et ouvert d'esprit lorsque vous êtes absent. Lorsque vous êtes en paix, vous vous sentirez à l'aise avec tout le monde. Je recommande vraiment cet hôtel !
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Prix par nuit à partir de :52 €
Publiée le29 mars 2024
Invité
La position est très bonne, il y a un déjeuner ou dîner gratuit, très bon, les installations de la chambre sont généralement, mais on estime qu'il existe déjà très bon sur le terrain, généralement, encore très bon
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Prix par nuit à partir de :164 €
Publiée le2 mars 2026
Invité
L'hôtel est bon, fournit le petit déjeuner, l'hôtel est dans le centre, le site est un peu élevé, il faut que les étages de 20-30 soient verticalement et droitement pour arriver, mais c'est également pour cette raison que vous pouvez faire la chaleur de la place centrale de la ville d'eau chaude 😅 à partir de la fenêtre.
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Prix par nuit à partir de :49 €
Publiée le6 août 2026|Chambre Simple avec Lit Double
Invité
在馬丘比丘這個地方,能有乾淨的,早餐熱乎的已經不容易了,不然住隔壁歌瑪或者貝爾蒙德吧,根本住不上。這個還是性價比高了
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Prix par nuit à partir de :79 €