Hotel New Bengal

Hotel New Bengal is situated right next to Crawford market and within walkable distance from CSMT station. It is this prime locational advantage that the ***agement thinks shall overcome all the unprofessionalism and utter disregard for customers comfort/safety/commitment towards customer delight. Rooms - the less said the better. Old and ailing with unclean washrooms. Rooms are full of spiders web, fungal growth, etc. Bedsheets are unclean and towels outright dirty. Washrooms are stinking with water leakage everywhere threatening to flood the room. Air conditioner cooling is insufficient even at 30 degrees Celsius with water dripping out of the indoor unit to your room. Ignorance towards customers is to such an extent that they don't even provide clean drinking water in the rooms. The state of glasses provided will make you reluctant to use them. The building is old and can collapse anytime. I wonder how BMC still has not declared it unsafe. The in-house restaurant is overpriced. Request for anything whatsoever falls on deaf ears no matter how ***y reminders you give. An odour akin to a poultry farm is omnipresent in the property right from the reception to the elevator to the corridors to the rooms. For the price that they com***d for their rooms, you can get better options. N.B. There are two parts of the same property with a common reception - Hotel New Bengal and Hotel Crawford Inn. Hotel Crawford Inn has refurbished rooms but at a steeper price northwards of 4.5k/night for direct booking as quoted to me. This review is for Hotel New Bengal where I stayed and not Hotel Crawford Inn.

Забронировала себе отель на пр. Вернадского 41, т.к. находится рядом с метом работы. В чате с оператором попросила выслать чек, чтобы возместить расходы в командировке и тут первый звоночек: сказали, что сумма увеличится на 10%. Я попросила обоснование, т.к. нужно было передоговариваться с руководством на новую сумму за проживание, обоснования мне не дали (справшивала долго и вежливо, сама сходила к юристам, спросила, что это за такой закон - такого не знают...). В итоге сначала подтвердили прежнюю сумму, потом позвонил хозяин отеля - Павел Павлович Ш, наорал, и сказал, что заселять не будет. В общем, шарашкина контора, которая не заинтересована в гостях.