Our recent stay at the hotel featured two Deluxe Suites, each over 60 square meters and uniquely laid out with separate living rooms, bedrooms, and dressing areas. The rooms were tastefully decorated with fine details and a well-stocked, chargeable minibar. Notable amenities included custom coffee machines with milk foamer (rare find at hotels) and high-quality Marshall Kilburn sound systems. The suites only had one toilet, but the bathroom towels were plush and luxurious. Additionally, the light and curtain controls scattered around the room and were inconvenient to operate. The hotel's overall service was exceptional, particularly at the front desk and restaurant, with attentive staff and a welcoming atmosphere. However, housekeeping was inconsistent, often overlooking details like cleaning used cups and utensils during turndown service. Also, despite requesting room cleaning via WhatsApp, we returned in the evening to find that one of the suite was not serviced. The initial response from the staff was that the room had already been cleaned at 10 am, suggesting potential operational immaturity due to the hotel’s newness. Additionally, there were oversights in room service, such as occasionally forgetting to replace items like cups and towels. The dining experience was excellent, with all meals, especially dinner. Breakfast was also delightful, despite limited options. Situated in the heart of the old town, the hotel's location was perfect, within walking distance of major attractions and luxury shopping streets. In summary, the Munich hotel was impressive in most aspects, making it a top choice for travelers.
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