Avis : Aston Inn Gideon Batam

Réponse de l'établissement: Dear Mrs.LingThanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon - Batam

Réponse de l'établissement: Dear Value Guest,Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ASTON INN Gideon Batam. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif.Kami sangat senang bahwa Anda menikmati masa menginap Anda bersama kami, terutama karena kamar yang bagus dan makanan yang enak. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya.salam Hangat Management ASTON INN Gideon Batam.

Réponse de l'établissement: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam

Réponse de l'établissement: Dear Low,Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.We sincerely apologize for the inconvenience regarding the room arrangement not meeting your original request. Room preferences such as bed type and smoking preference are subject to availability, and during peak occupancy, we do our best to accommodate all special requests. We understand how frustrating it must have been, especially when the information was not communicated properly. We will review this further with our team and partners to improve coordination and guest experience. Your comments on the breakfast selection are also appreciated and will be shared with our culinary team for review and enhancement.We hope to have the chance to welcome you or your friends again with a better experience in the future.Sincerely yours,Aston Inn Gideon Batam

Réponse de l'établissement: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam

Réponse de l'établissement: Dear Valued Guest,Thank you for your valuable feedback, and I’m glad to hear that you found our staff friendly and the location to your liking. I do apologize for the issues that affected your experience.We're truly sorry that you encountered strong smoke odors in the corridor and even in your room. We take our no-smoking policy very seriously, and we understand how unpleasant this situation must have been for you. we’ll make sure to investigate and take appropriate action to ensure this doesn’t happen again, as it’s not acceptable for smoke to affect our guests’ comfort.We understand the challenges of a busy long weekend, and We apologize that we weren’t able to keep up with replenishing food during breakfast. We’ll share your feedback with the team to improve the food service during peak times.Once again, thank you for pointing out these areas for improvement. We’ll use your feedback to make things better for future guests, and we’re glad you enjoyed the location.Sincerely yours,Aston Inn Gideon Batam

Réponse de l'établissement: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon - Batam

Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to leave us such a wonderful review. We are thrilled that you enjoyed your stay, especially our convenient location, clean and comfortable rooms, and great service. Our staff will be happy to hear your kind words.We apologize for the issue with the water heater not staying hot for long. We will have our team look into this to ensure a better experience for our guests in the future.We truly appreciate your feedback and look forward to welcoming you back soon!Sincerely yours,Aston Inn Gideon - Batam

Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.We are glad to hear that you enjoyed our convenient location and the nearby dining options. Your feedback regarding our service staff is noted, and we will work on ensuring a consistently welcoming experience for all our guests.We truly appreciate your input and look forward to welcoming you back in the future.Sincerely yours,Aston Inn Gideon - Batam

Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.We are pleased to hear that you enjoyed our strategic location, friendly staff, and clean rooms. However, we regret to learn that certain aspects of your stay, such as the absence of a mini fridge, towel condition, and breakfast experience, did not meet your expectations. Your feedback is valuable, and we will share it with our team to work on improvements.We truly appreciate your input and look forward to welcoming you back in the future.Sincerely yours,Aston Inn Gideon - Batam

Réponse de l'établissement: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon - Batam

Réponse de l'établissement: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam

Réponse de l'établissement: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon - Batam