B&B Tecla

Nice place

The host, Vanna, was wonderful: warm, helpful, and very knowledgeable about the city. The room was large and airy, you really got a sense of being in a residential home rather than a hotel. The breakfast and coffee were very good and set us up for the day. We found the location in the historic centre was great if you want to be right in the middle of things. It was very convenient for getting around, and plenty of restaurants, however we found it too busy and hectic.

Smell of sewage in the corridor (could feel it in the room from there), mouldy window, uncomfortable bed with worn off and dirty linen (with hair of previous guests) and the worst of all - host lady that is not accepting any complaints. According to her everything is perfect. When I said that we would like to leave earlier because "we don't like here" she acclaimed: "You don't like me?!!". I think everyone would find this reaction a bit strange, especially after hearing her cursing when I politely refuse her entry to the room to clean as at that moment I was busy. Not communicative, she give us refund when we even didn't ask about it. We wanted move our staff without rush as my luggage was broken and it was already after 10am, so we would take the refund for the days that we decided to not stay there, pay for the days we already spend there including the day of leaving as it was already after check out time. She fail to communicate effectively with both me and my partner and as well she didn't seem to be approachable, she reacted aggressively (after our short conversation I could hear her hissing and sighting under my door) so I was afraid to leave the room and waited there till my partner came back. Couldn't deal with someone like that after sleeplesss night. When finally my partner came back I went quickly to open for him downstairs gate, but was approached by her on the corridor, asking when we finally leave the room as she is loosing money because of us (unbelievable) we didn't eat breakfast so she has to bin it etc. She even didn't let us pack our clothes in peace. Crazy. It looks like she was very offended that we dare to point out that her place is not perfect and she wanted to ged rid of us as soon as possible. Person like that shouldn't work in hospitality! We took time to write our review as every whenever we were thinking about it we reminded ourselves her negative vibes and we felt literally sick. It is nice to have our money back but it still doesn't give this person right to treat anybody so badly! I wish we could avoid that awful experience.