Invité
31 janvier 2023
Lovely hotel, food is excellent. Room has a lot of wardrobe space. Carpet is outdated and not hygienic (allergies). There is no airconditioning so the rooms get very warm which makes it difficult to sleep. Most of the younger staff member doen't even speak basic English. We hardly got a welcome at the reception desk. The young lady just checked us in without further explanation and her English was very weak. No explanation about the hotel facilities etc and we had to insist to become a guest card for the bus and museums. This is not acceptable. Restaurant staff poor knowledge of English as well. Bathrooms need an update, the bath is small and you slip while taking a shower. It is also very high to get in and out. A walk in shower would be better. Need to give more attention to the maintenance of the bathroom/room. We had cracks in our sink, and shower siliciones came off. One cupboard door wasn't fixed properly. Great pool, sauna and hammam, lovely garden with seats. Conclusion: we had a lovely stay. More attention for details and maintenance is needed. Staff should speak Engish and be more friendly and welcoming.
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