Firstly, we were abandoned at the airport, having paid for our airport transfer. After 2 hours, we had to pay taxi drivers to take us to the lodge. Our arrival was pleasant, the receptionist Beauty apologised and all seemed well. Other than her and Enoch, our canoe guide, everyone else’s attitude towards service was poor. Drinks orders were wrong, and I got eye rolls when I tried to correct them. Table mats and glasses were often dirty and food was served cold. On our second last day, I enquired about our airport transfer to ensure no issues would arise and Beaven not only lied on the phone about the initial mistake, but became incredibly hostile and patronising with me. Only when my finance got involved did he change his tone. Sufficed to say, we has to arrange our own airport transfer despite having prepaid for it. If you can, avoid this lodge all together. They leave a LOT to be desired.
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