Avis : Nha Trang Prince Hotel

Réponse de l'établissement: Dear Valued Guest,We sincerely appreciate you taking the time to share your experience at our hotel. It is wonderful to hear that you had a comfortable stay and enjoyed the spacious accommodations, well-equipped facilities, and the hotel's convenient location near the beach, restaurants, and cafes. We are especially pleased that our team was able to provide you with attentive and friendly service.We also greatly value your honest feedback regarding the WiFi and the discrepancy in the balcony description. Your insights are truly valuable and will help us improve to provide an even better experience for our guests. We understand that the renovation work may have caused some inconvenience, and we genuinely appreciate your patience and understanding. Our team is always committed to ensuring our guests' comfort, and we are glad we could promptly address your concerns to make your stay more enjoyable.We look forward to welcoming you back soon for an even more perfect experience.Best regards,Nguyen Trung NguyenFront Office Manager

Réponse de l'établissement: Dear Valued Guest,Thank you sincerely for taking the time to share your experience. We are delighted to hear that you enjoyed the hotel's convenient location, as well as the spacious rooms, bathrooms, and other amenities.The vibrant and lively atmosphere of the surrounding area certainly offers a unique glimpse into the city's nightlife. We are also pleased to know that our team provided you with attentive and helpful service throughout your stay.We truly look forward to welcoming you back in the future for an even more enjoyable experience. Once again, thank you for choosing our hotel and for sharing your wonderful impressions.Best regards,Nguyen Trung NguyenFront Office Manager

Réponse de l'établissement: Dear Valued Guest,Thank you for choosing to stay at Nha Trang Prince Hotel and for the valuable information you have shared with us.We look forward to welcoming you back to Nha Trang Prince Hotel in the near future.Wishing you and your family health, success and happiness.Best regards,Nguyen Trung NguyenFront Office Manager

Réponse de l'établissement: Dear Tatiana,Thank you for staying at Nha Trang Prince Hotel and for taking the time to share your detailed feedback.We’re glad to hear that you appreciated the clean linens, beautiful room interior, friendly reception staff, and convenient location. It's also great to know you enjoyed the breakfast and would consider staying with us again.We sincerely apologize for the inconvenience caused by the ants in the refrigerator and the lack of hangers or a drying rack for swimwear. Your feedback has been noted and shared with our housekeeping and maintenance teams to improve our guest experience.We truly hope to have the opportunity to welcome you again on your next visit — and we recommend booking early to secure your preferred dates!Warm regards,Henry DangNha Trang Prince Hotel

Réponse de l'établissement: Dear Elena,Thank you for choosing Nha Trang Prince Hotel and for taking the time to share your experience.We’re happy to hear that you appreciated the clean bedding, comfortable mattress, unique interior, and satisfying breakfast. Your positive feedback encourages us to keep improving.We also sincerely apologize for the inconvenience caused by the morning noise from pool maintenance and any disturbance from other guests. We understand how important peace and quiet are during a stay, and your feedback has been shared with our team for better floor management and scheduling of work hours.We appreciate your honest review and hope to welcome you again for a more relaxing experience in the future.Warm regards,Henry DangNha Trang Prince Hotel

Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to share your feedback with us.We sincerely apologize for the inconvenience you experienced during your stay, especially the construction noise from the rooftop area and the issues with hot water pressure and minibar items. Your comments have been shared with our engineering and housekeeping teams to address these matters promptly.We truly appreciate your honest review — it helps us improve our services. We hope to have the opportunity to welcome you back in the future for a more comfortable and seamless experience.Warm regards,Henry DangNha Trang Prince Hotel

Réponse de l'établissement: Dear Valued Guest,Thank you very much for staying at Nha Trang Prince Hotel and for your honest review.We’re glad to hear that you found our hotel to be of great value and that the essential amenities met your needs. We sincerely apologize for the inconvenience caused by daytime construction noise during your stay. Please rest assured that such work has now been completed, and we are working to ensure a quieter environment for our guests moving forward.We truly appreciate your recommendation and hope to welcome you back for an even more pleasant stay in the future.Warm regards,Henry DangNha Trang Prince Hotel

Réponse de l'établissement: Dear Jeongseon,Thank you very much for staying at Nha Trang Prince Hotel and for sharing your experience.We’re glad to hear you appreciated our convenient location, helpful staff, and the great value we offer for short stays. It’s also wonderful to know that we were able to assist in keeping your forgotten item safe — your comfort and satisfaction are very important to us.We hope to welcome you back for a longer and even more enjoyable stay in the future.감사합니다!Warm regards,Henry DangNha Trang Prince Hotel

Réponse de l'établissement: Dear Mariia,Thank you very much for choosing Nha Trang Prince Hotel and for sharing such a detailed and thoughtful review.We’re delighted to know that you appreciated our convenient location, spacious and clean room, friendly staff, and overall value. We're especially pleased that you enjoyed the rooftop pool and found it suitable for families.We also truly appreciate your constructive feedback regarding breakfast variety, room cleaning frequency, and the lack of a dryer for swimwear. Your comments have been noted, and we are actively working with our housekeeping and operations teams to improve these aspects. We apologize for the inconvenience caused by noise from other guests during your stay and will consider better floor allocation in the future for a more peaceful environment.Thank you once again for your honest feedback — it helps us grow and serve our guests better. We hope to have the pleasure of welcoming you back for an even better experience next time.Warm regards,Henry DangNha Trang Prince Hotel

Réponse de l'établissement: Dear Valued Guest,Thank you for sharing your experience at our hotel. We’re delighted to hear that you had a pleasant stay and enjoyed the comfort and services we offer.Guest satisfaction is always our top priority, and your feedback on breakfast and amenities motivates us to continue improving and enhancing our services.We look forward to welcoming you back in the future for an even more enjoyable stay. Thank you for choosing our hotel and taking the time to share your thoughts.Best regards,Nguyen Trung NguyenFront Office Manager

Réponse de l'établissement: Dear Valued Guest,Thank you so much for your fantastic review!We’re thrilled to hear that everything was “super” during your stay. Your satisfaction means a lot to our team, and we truly appreciate your kind words.We look forward to welcoming you back to Nha Trang Prince Hotel in the near future!Warm regards,Henry DangNha Trang Prince Hotel

Réponse de l'établissement: Dear Evgeniya,Thank you so much for choosing Nha Trang Prince Hotel and for sharing your lovely review.We’re pleased to hear that you enjoyed our convenient location, the hotel’s interior design, and the friendly service from our team. Your feedback regarding breakfast variety is appreciated — we’re always looking for ways to improve.We’re truly sorry that the pool and gym were under maintenance during your stay, and we hope you’ll have the chance to enjoy all our facilities on your next visit.Looking forward to welcoming you back soon!Warm regards,Henry DangNha Trang Prince Hotel