Jl Alam Sutera Boulevard Kav23, Serpong Sub-District, Pakulonan, North Serpong, South Tangerang City, Banten, 15325, IndonesiaVoir le détail de l'hôtel
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1 nuit
Avis des voyageurs
8.5/10
Très bien
149 évaluation
Pour garantir l'authenticité des notes affichées, nous ne nous limitons pas à un simple calcul de moyenne. Nous appliquons plutôt une méthodologie scientifique qui intègre deux facteurs essentiels : la fiabilité des avis et l'actualité des expériences des clients, afin d'établir une évaluation finale précise.
Avis vérifiés
Emplacement8.8
Commodités8.1
Service8.8
Propreté8.3
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Toutes les évaluations(149)
Évaluations positives(145)
Évaluations avec photos/ vidéo(34)
Séjour remarquable !(19)
Personnel accueillant(11)
À proximité de la zone commerçante(11)
Idéal pour le shopping(10)
Chic(6)
Évaluations négatives(4)
Utilisateur anonyme
Chambre lit queen supérieure
Séjour au fév. 2025
Voyageur d'affaires
26 évaluation
10.0/10
Exceptionnel
Publiée le 21 avr. 2025
Good Location closed by shopping center a lot of restaurants good to stay this hotel
Traduire
Réponse de l'établissement: Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city!Thank you for taking the time to share your wonderful feedback with us.We are delighted to hear that you enjoyed our convenient location near shopping centers and a variety of restaurants. We always strive to provide our guests with a comfortable and accessible experience, and we are pleased to know that our location contributed to your stay.We look forward to welcoming you back to Mercure Serpong Alam Sutera for another enjoyable visit.Thank you and best regards,Jessica UekermannGeneral Manager
Siong Wee Adrian
Chambre Supérieure (lits jumeaux)
Séjour au avr. 2025
Voyageur d'affaires
3 évaluation
9.0/10
Excellent
Publiée le 16 mai 2025
Overall is pleasant hotel. They are still doing renovation on the 6 and 7 floor. I am staying on the 8th floor and they are some disturbances. But still ok. Breakfast is nice, quite a wide spread of food.
Traduire
Réponse de l'établissement: Dear Valued Guest,Warm greetings from Mercure Serpong Alam Sutera.Thank you for taking the time to share your experience. We are glad to hear that you found our hotel pleasant and enjoyed the breakfast spread.We apologize for any disturbance caused by the ongoing renovation on the 6th and 7th floors. Please be assured that we are working hard to complete these improvements as quickly and smoothly as possible.We appreciate your understanding and hope to welcome you back soon for an even more enjoyable stay.Warm regards,Jessica UekermannGeneral Manager
goh joleen
Chambre lit queen supérieure
Séjour au avr. 2025
En famille
2 évaluation
8.0/10
Très bien
Publiée le 4 juin 2025
Dirty and old. Had asked for renovated floors but no available rooms. New rooms sh be better
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18169363
Chambre Supérieure (lits jumeaux)
Séjour au avr. 2025
Voyageur d'affaires
57 évaluation
9.0/10
Excellent
Publiée le 21 mai 2025
Poor breakfast, compare with the facilities provided, the price is too high.
Traduire
Réponse de l'établissement: Dear Valued Guest,Warm greetings from Mercure Serpong Alam Sutera.Thank you for sharing your feedback with us. We’re sorry to hear that our breakfast did not meet your expectations and that you found the price to be high relative to the facilities provided.Please be assured that your comments are valuable to us and will be shared with our team as we continuously strive to improve our offerings and guest experience.We hope to have the opportunity to welcome you back in the future and provide a better experience.Warm regards,Jessica UekermannGeneral Manager
DanielC.
Chambre premier (lit double)
Séjour au déc. 2024
Voyageur d'affaires
3 évaluation
7.5/10
Publiée le 27 janv. 2025
Shower water was too weak, coffee machine provided, but wasn't hot enough for espresso.
except for it's location, I don't find them value for the money.
Traduire
Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered with the shower water pressure and the coffee machine temperature. We understand the importance of these amenities and will address them with our team to ensure improvements are made.While we are pleased that you found our location convenient, we regret that your experience did not meet your expectations in terms of value. Your comments are invaluable, and we will work diligently to enhance the overall guest experience.We hope to have the opportunity to welcome you back and provide a more satisfying stay in the future.Best regards,Jessica UekermannGeneral Manager
Claypot_Ham
Chambre lit queen supérieure
Séjour au nov. 2024
Voyageur d'affaires
6 évaluation
6.5/10
Publiée le 13 déc. 2024
The location was great, lots of restaurants nearby and the Living Mall right opposite… pretty much that’s it! The hotel itself was however very disappointing, rather old and the room has a very mouldy musky smell. Despite me spraying perfume around the room , the musky smell was still overwhelmingly. Breakfast was terrible too, very limited options for me as a foreigner. Also food doesn’t look fresh. Even the coffee machine made coffee that was not hot and taste terrible, I took a sip and didn’t want it anymore. It’s so bad that I ordered grab coffee and had cup noodles for breakfast.
Traduire
Réponse de l'établissement: Dear valued guest,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for taking the time to provide us with your valuable feedback. We are pleased to hear that you found our location convenient, with easy access to nearby restaurants and the Living Mall.However, we sincerely apologize for the shortcomings you experienced during your stay. Please accept our deepest apologies for the issues with the room’s condition and the musty odor. We take cleanliness and guest comfort very seriously, and we will immediately address these concerns with our housekeeping and maintenance teams to ensure this is rectified.We also regret that our breakfast offerings did not meet your expectations. We understand how important it is for our international guests to have a variety of fresh and appealing choices, and we will certainly review and enhance our breakfast menu to ensure a more enjoyable and diverse experience moving forward. Furthermore, we are sorry to hear that the coffee quality did not meet the standard you anticipated, and we will ensure that this matter is addressed.Please know that your comments are essential for us to improve, and we truly appreciate your insights. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Thank you and best regards,Jessica UekermannGeneral Manager
WinfredTai
Chambre premier (lit double)
Séjour au nov. 2024
Voyageur d'affaires
3 évaluation
8.0/10
Très bien
Publiée le 10 déc. 2024
A good environment and friendly staff for business solo travelers. However, you may need to queue when checking in, checking out, or providing feedback to the staff, as there is only one counter servicing at all times
Traduire
Kaleena Nataly
Chambre lit queen supérieure
Séjour au avr. 2025
Voyageur d'affaires
10 évaluation
10.0/10
Exceptionnel
Publiée le 29 mai 2025
PERFECT STAY AND SUPERB SERVICES
Traduire
Réponse de l'établissement: Dear Valued Guest,Warm greetings from Mercure Serpong Alam Sutera!Thank you so much for your wonderful feedback. We are thrilled to hear that you had a perfect stay and experienced superb service during your visit.Your kind words truly motivate our entire team to continue delivering exceptional hospitality.We look forward to welcoming you back soon for another memorable stay.Warm regards,Jessica UekermannGeneral Manager
George Yew
Chambre lit queen supérieure
Séjour au juin 2024
Voyageur d'affaires
8 évaluation
9.0/10
Excellent
Publiée le 27 juill. 2024
Good location, beside a mall with lots of food options. But food in hotel is subpar, cold food
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THITINUN
Chambre lit queen supérieure
Séjour au juin 2024
Voyageur d'affaires
144 évaluation
7.5/10
Publiée le 15 juill. 2024
I like this hotel. The facilities, location and staff, there are good.
Traduire
Réponse de l'établissement: Dear Thitinun,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future.Looking forward to welcoming you back at our hotel hopefully at the soonest time.Our best regards,Jessica UekermannGeneral Manager
HEE
Chambre lit queen supérieure
Séjour au mars 2025
Voyage entre amis
5 évaluation
9.5/10
Extraordinaire
Publiée le 28 avr. 2025
Good location and clean
Traduire
Réponse de l'établissement: Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city!Thank you for sharing your kind feedback with us.We are pleased to know that you appreciated our convenient location and the cleanliness of our property. Maintaining a comfortable and welcoming environment is a top priority for us, and your recognition truly means a lot to the team.We look forward to welcoming you back soon for another pleasant stay in Alam Sutera.Thank you and best regards,Jessica UekermannGeneral Manager
Invité
Chambre supérieure, avec vue sur la piscine (lit queen size)
Séjour au mai 2024
Seul
6 évaluation
8.0/10
Très bien
Publiée le 12 sept. 2024
If you are looking for a stay in alam sutera, mercure is a good choice.
Traduire
Réponse de l'établissement: Dear valued guest,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review.Thank you for your kind recommendation! We're delighted to hear that you consider Mercure Serpong Alam Sutera a good choice for your stay. We strive to provide an exceptional experience for all our guests, and we look forward to welcoming you back in the future.Thank you and best regards,Jessica UekermannGeneral Manager
Invité
Chambre Supérieure (lits jumeaux)
Séjour au sept. 2023
En couple
5 évaluation
10.0/10
Exceptionnel
Publiée le 28 oct. 2023
The service and check in was excellent, breakfast was good too 😀
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Kim Lun Kuan
Chambre lit queen supérieure
Séjour au sept. 2023
Voyageur d'affaires
114 évaluation
10.0/10
Exceptionnel
Publiée le 15 oct. 2023
Waiter very good service with alway smile. Good location.
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vlnciantoni
Chambre Supérieure (lits jumeaux)
Séjour au nov. 2024
Voyageur d'affaires
16 évaluation
10.0/10
Exceptionnel
Publiée le 13 janv. 2025
everything is good 👍🏻👍🏻👍🏻
Traduire
Réponse de l'établissement: Dear valued guest,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for your feedback! We're so happy to hear that everything was to your satisfaction. It’s always a pleasure to know our guests had an enjoyable stay.We look forward to welcoming you back in the future!Thank you and best regards,Jessica UekermannGeneral Manager