Avis : Mercure Serpong Alam Sutera

Réponse de l'établissement: Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city!Thank you for taking the time to share your wonderful feedback with us.We are delighted to hear that you enjoyed our convenient location near shopping centers and a variety of restaurants. We always strive to provide our guests with a comfortable and accessible experience, and we are pleased to know that our location contributed to your stay.We look forward to welcoming you back to Mercure Serpong Alam Sutera for another enjoyable visit.Thank you and best regards,Jessica UekermannGeneral Manager

Réponse de l'établissement: Dear valued guest,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for choosing our hotel as your residence in Alam Sutera, especially for taking the time to share your review with us.I apologize for the difficulties you encountered in reaching our reception during your stay. Our goal is to provide prompt and attentive service, and I regret that we did not meet those expectations in this instance.I will be addressing this issue with our team to ensure that communication lines are improved for all our guests. For your information our official check-in time is starting at 2 PM. However, I’m pleased to hear that our team was able to accommodate you with an early check-in as a gesture of goodwill.Your feedback is invaluable in helping us enhance our service quality.We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Our best regards,Jessica UekermannGeneral Manager

Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered with the shower water pressure and the coffee machine temperature. We understand the importance of these amenities and will address them with our team to ensure improvements are made.While we are pleased that you found our location convenient, we regret that your experience did not meet your expectations in terms of value. Your comments are invaluable, and we will work diligently to enhance the overall guest experience.We hope to have the opportunity to welcome you back and provide a more satisfying stay in the future.Best regards,Jessica UekermannGeneral Manager

Réponse de l'établissement: Dear valued guest,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for taking the time to provide us with your valuable feedback. We are pleased to hear that you found our location convenient, with easy access to nearby restaurants and the Living Mall.However, we sincerely apologize for the shortcomings you experienced during your stay. Please accept our deepest apologies for the issues with the room’s condition and the musty odor. We take cleanliness and guest comfort very seriously, and we will immediately address these concerns with our housekeeping and maintenance teams to ensure this is rectified.We also regret that our breakfast offerings did not meet your expectations. We understand how important it is for our international guests to have a variety of fresh and appealing choices, and we will certainly review and enhance our breakfast menu to ensure a more enjoyable and diverse experience moving forward. Furthermore, we are sorry to hear that the coffee quality did not meet the standard you anticipated, and we will ensure that this matter is addressed.Please know that your comments are essential for us to improve, and we truly appreciate your insights. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Thank you and best regards,Jessica UekermannGeneral Manager

Réponse de l'établissement: Dear Thitinun,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future.Looking forward to welcoming you back at our hotel hopefully at the soonest time.Our best regards,Jessica UekermannGeneral Manager

Réponse de l'établissement: Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city!Thank you for sharing your kind feedback with us.We are pleased to know that you appreciated our convenient location and the cleanliness of our property. Maintaining a comfortable and welcoming environment is a top priority for us, and your recognition truly means a lot to the team.We look forward to welcoming you back soon for another pleasant stay in Alam Sutera.Thank you and best regards,Jessica UekermannGeneral Manager

Réponse de l'établissement: Dear valued guest,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review.Thank you for your kind recommendation! We're delighted to hear that you consider Mercure Serpong Alam Sutera a good choice for your stay. We strive to provide an exceptional experience for all our guests, and we look forward to welcoming you back in the future.Thank you and best regards,Jessica UekermannGeneral Manager

Réponse de l'établissement: Dear valued guest,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for your feedback! We're so happy to hear that everything was to your satisfaction. It’s always a pleasure to know our guests had an enjoyable stay.We look forward to welcoming you back in the future!Thank you and best regards,Jessica UekermannGeneral Manager

Réponse de l'établissement: Dear Valued Guest,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future.Looking forward to welcoming you back at our hotel hopefully at the soonest time.Our best regards,Jessica UekermannGeneral Manager