Avis : Mercure Serpong Alam Sutera

Réponse de l'établissement: Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city!Thank you for taking the time to share your wonderful feedback with us.We are delighted to hear that you enjoyed our convenient location near shopping centers and a variety of restaurants. We always strive to provide our guests with a comfortable and accessible experience, and we are pleased to know that our location contributed to your stay.We look forward to welcoming you back to Mercure Serpong Alam Sutera for another enjoyable visit.Thank you and best regards,Jessica UekermannGeneral Manager

Réponse de l'établissement: Dear Geri, Warm greetings from Mercure Serpong Alam Sutera!Thank you for choosing to stay with us and for sharing your feedback. We truly value all guest comments, as they help us to continuously improve our services and facilities.We sincerely apologize for the aspects of your stay that did not meet your expectations. Cleanliness and room maintenance are areas we take seriously, and we are sorry to hear that the carpet and lighting did not meet the high standards we aim to provide. We will certainly address this issue with our housekeeping and maintenance teams to ensure thorough cleaning and that all in-room amenities are in working condition.Regarding your experience with our staff, we deeply appreciate your kind words about their respect and courtesy. However, we also understand that there was a delay in fulfilling your requests, and we are committed to improving our response time to ensure that requests are addressed promptly.Your feedback is invaluable, and we will use it as a guide to enhance our service going forward. We hope to have the opportunity to welcome you back and provide a better experience.Thank you again for your feedback, and we wish you all the best.Best regards,Jessica UekermannGeneral Manager

Réponse de l'établissement: Dear CH Kok,Warm greetings from Mercure Serpong Alam Sutera!Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our location convenient, with easy access to nearby markets and shopping malls. We’re also glad you enjoyed the complimentary bicycles, we always aim to provide added comfort and convenience for our guests.It was a pleasure having you stay with us, and we hope to welcome you back to Mercure Serpong Alam Sutera in the near future. If there's anything else we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Thank you once again, and best wishes for your future travels!Best regards,Jessica UekermannGeneral Manager

Réponse de l'établissement: Dear Irene Enawati,Warm greetings from Mercure Serpong Alam Sutera!Thank you for sharing your feedback with us. We sincerely apologize for the delay during check-in, and we understand that this impacted the start of your stay. Please be assured that we are reviewing this process to ensure a more efficient experience for our future guests.We value your comments and appreciate your understanding. We are committed to providing excellent service and will take the necessary steps to improve.We hope to have the opportunity to welcome you back and offer a more seamless experience next time.Thank you again for your valuable feedback.Best regards,Jessica UekermannGeneral Manager

Réponse de l'établissement: Dear Valued Guest,Warm greetings from Mercure Serpong Alam Sutera.Thank you for taking the time to share your experience. We are glad to hear that you found our hotel pleasant and enjoyed the breakfast spread.We apologize for any disturbance caused by the ongoing renovation on the 6th and 7th floors. Please be assured that we are working hard to complete these improvements as quickly and smoothly as possible.We appreciate your understanding and hope to welcome you back soon for an even more enjoyable stay.Warm regards,Jessica UekermannGeneral Manager

Réponse de l'établissement: Dear Goh Joleen, Warm greetings from Mercure Serpong Alam Sutera!Thank you for sharing your feedback with us. We sincerely apologize for the condition of the room and any inconvenience you experienced during your stay. We understand how important it is to have a clean and comfortable environment, and we regret that we were unable to accommodate you in one of our newly renovated rooms during your visit.We are more than happy to offer our newly renovated floors to all of our guests to provide a better experience. However, as these rooms are limited in availability, they are subject to availability upon check-in.Please be assured that we are continuously working to improve and upgrade our facilities to enhance the guest experience, and your feedback will help us ensure we meet our guests' expectations.We hope to welcome you back soon and provide you with an improved stay.Thank you again for your valuable feedback.Best regards,Jessica UekermannGeneral Manager

Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered with the shower water pressure and the coffee machine temperature. We understand the importance of these amenities and will address them with our team to ensure improvements are made.While we are pleased that you found our location convenient, we regret that your experience did not meet your expectations in terms of value. Your comments are invaluable, and we will work diligently to enhance the overall guest experience.We hope to have the opportunity to welcome you back and provide a more satisfying stay in the future.Best regards,Jessica UekermannGeneral Manager

Réponse de l'établissement: Dear valued guest,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for taking the time to provide us with your valuable feedback. We are pleased to hear that you found our location convenient, with easy access to nearby restaurants and the Living Mall.However, we sincerely apologize for the shortcomings you experienced during your stay. Please accept our deepest apologies for the issues with the room’s condition and the musty odor. We take cleanliness and guest comfort very seriously, and we will immediately address these concerns with our housekeeping and maintenance teams to ensure this is rectified.We also regret that our breakfast offerings did not meet your expectations. We understand how important it is for our international guests to have a variety of fresh and appealing choices, and we will certainly review and enhance our breakfast menu to ensure a more enjoyable and diverse experience moving forward. Furthermore, we are sorry to hear that the coffee quality did not meet the standard you anticipated, and we will ensure that this matter is addressed.Please know that your comments are essential for us to improve, and we truly appreciate your insights. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Thank you and best regards,Jessica UekermannGeneral Manager

Réponse de l'établissement: Dear Valued Guest,Warm greetings from Mercure Serpong Alam Sutera!Thank you so much for your wonderful feedback. We are thrilled to hear that you had a perfect stay and experienced superb service during your visit.Your kind words truly motivate our entire team to continue delivering exceptional hospitality.We look forward to welcoming you back soon for another memorable stay.Warm regards,Jessica UekermannGeneral Manager

Réponse de l'établissement: Dear Thitinun,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future.Looking forward to welcoming you back at our hotel hopefully at the soonest time.Our best regards,Jessica UekermannGeneral Manager

Réponse de l'établissement: Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city!Thank you for sharing your kind feedback with us.We are pleased to know that you appreciated our convenient location and the cleanliness of our property. Maintaining a comfortable and welcoming environment is a top priority for us, and your recognition truly means a lot to the team.We look forward to welcoming you back soon for another pleasant stay in Alam Sutera.Thank you and best regards,Jessica UekermannGeneral Manager