Norwich Nelson City Centre

Room was good, clean and comfortable. Bed excellent, a good nights sleep. Enjoyed the rain shower. The bar area was a little tired and looks like it could do with a refurb, but that's just being picky. Overall a good stay and location only about 10 minutes walk to Norwich centre. Ideal that we could leave the car at the hotel for 24 hours.

We got checked in and went to our room, I was laid on the bed and my wife made a coffee, She then grabbed what she thought was a pair of my underpants from the bedside table which she then realised were worn knickers, She threw them down and washed her hands vigorously before going to reception to report it, They sent a cleaner in with what looked like a net and took them away but it was awful, Not what you expect to find and also no cleaners came in to clean where they were found.

The hotel was clean and comfortable. Parking is expensive even though you’re a paying guest in the hotel. Bar closed early which was disappointing

We stayed here because we had to visit Norfolk for family reasons and it was close to the railway station, where we arrived at 9:30pm. As two females (mother and young teenage daughter) we were very unhappy with the pedestrian access between garages - it was very dark and felt like a rough area. Had we realised that we could access the hotel via the well-lit and better signposted restaurant, we would have done so but this was not clearly signposted. The staff were friendly, particularly in the restaurant where we squeezed in just before the kitchen closed, and the food was what I would expect from this type of venue. The bedroom was adequate, though could have been cleaner and since it was a family room, with a lot of space, it would have been nice to have more than one chair, so that if we wanted to eat in the room we didn't have to sit one person on the bed. I won't have any cause to go back to this hotel but you could do worse if you need to stay in Norwich.

A great hotel, centrally located. Walking distance to restaurants, train station. The music venue we were attending. A great stay

Sarah and Shell offered incredible service. Really attentive and caring. I stayed as a solo female traveller and raised concerns late in the eve re. the location of my room (feeling v far away from staff). My concerns were addressed immediately and they even gave a care package

Across the railway station and close to some historical buildings such as Dragon Hall, The Guildhall, Strangers' Hall, Norwich Castle and Norwich Cathedral. Staff are wonderful and polite. The room was big with everything needed. A freezer would have been good in the room. It was quiet and had the perfect temperature, a comfortable bed and good pillows. The bathroom was good. The hotel provided everything for a comfy two night’s stay.