For a hotel surrounded by many music entertainment venues within walking distance your customers don’t want to return from an enjoyable night out to find staff skiving early. Roping of access and turning the lights off before 10.45, hiding away then appearing at 11 saying nope can’t serve you and being obtuse about it? Night desk was kept waiting, did hear a colleague being called by walkie-talkie was hopeful that it was for me as I was kept waiting fir 10 minutes but no, both disappeared out the back, Rest of the stay as expected from this chain, clean, comfy
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