Avis : Somerset Medini Iskandar Puteri

Réponse de l'établissement: Dear Mr Matthew, Thank you for your feedback, and we are very sorry to hear that you experienced discomfort during your stay.We take cleanliness and hygiene very seriously, and we are currently looking into the issue with the blanket to rule out any concerns, including possible fabric sensitivity or allergens. Our housekeeping team will also conduct a full inspection and deep cleaning to ensure everything is up to standard.Your comfort is our priority, and we truly appreciate you bringing this to our attention. We hope to have the chance to welcome you back for a more pleasant and worry-free stay.Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Réponse de l'établissement: Dear Valued Guest, Thank you for taking the time to share your feedback. We’re glad to hear you appreciated our convenient location near Legoland.However, we are truly sorry to hear that the room’s cleanliness affected your comfort and caused discomfort during your stay. We take this seriously, and I’ve shared your comments with our housekeeping team for immediate improvement.We also appreciate your feedback regarding breakfast and will continue working to enhance both quality and variety.Your input is valuable to us, and we hope to have the opportunity to welcome you back for a much better experience.Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Réponse de l'établissement: Dear Ms. Bianca, Thank you for sharing your feedback with us. We’re delighted to hear you enjoyed our convenient location, spacious rooms, and friendly team. We appreciate your kind words about our daily housekeeping, and we’ve noted your comment regarding the floors , our team will give this extra attention.We look forward to welcoming you back again soon.Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Réponse de l'établissement: Dear Valued Guest, Thank you for your kind feedback. We’re glad you enjoyed the breakfast, found our location near Legoland convenient, and appreciated the cleanliness of your room. We look forward to welcoming you again for another pleasant stay!Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Réponse de l'établissement: Dear Mr Meng, Thank you so much for your kind words! We’re truly honored to be one of your favorite places to stay when visiting Legoland.It means a lot to us, and we look forward to welcoming you back again on your next trip!Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Réponse de l'établissement: Dear Mr Fabian, Thank you for taking the time to share your feedback with us.We’re glad to hear you found the apartment clean and appreciated the convenient location near Legoland.It’s definitely a great spot for families visiting the theme park. We do, however, take note of your comments regarding the condition of the apartment. Your feedback is valuable and will be shared with our management team as we continuously work to improve the guest experience.We hope to have the opportunity to welcome you back again in the future. Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Réponse de l'établissement: Dear Ms Essy,Thank you so much for your feedback! We're thrilled to hear that you enjoyed your stay and found our front desk staff to be friendly and helpful. It's great to know that our location was convenient for you as well. We hope to welcome you back soon for another wonderful experience!Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Réponse de l'établissement: Dear Mr Xiao, Thank you for choosing to stay with us and for taking the time to share your detailed feedback. We’re glad you appreciated the convenient location near Legoland and Medini Mall, as well as the home-like comfort of our spacious units and in-room facilities.We sincerely apologize for the areas where we fell short, especially in regard to cleanliness, the water heater performance, and the condition of the room and common areas. Your observations are important to us, and we will be addressing them with our housekeeping and maintenance teams to ensure better standards moving forward.We also appreciate your feedback on the breakfast selection and the kids’ playroom. We’ll look into ways we can improve the offerings and management of these amenities to better serve families like yours.Thank you again for your valuable comments. We hope to have the opportunity to welcome you back for a more comfortable and seamless experience in the future.Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Réponse de l'établissement: Dear Valued Guest, Thank you for taking the time to share your feedback about your recent stay with us.We are thrilled to hear that you found the booking process convenient and appreciated the hotel's prime location near Legoland. It's great to know that you enjoyed the convenience of being within walking distance of such a fun attraction!Your satisfaction is important to us, and we hope to assist you in planning your next trip. Thank you once again for choosing us. We look forward to welcoming you back soon!Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Réponse de l'établissement: Dear Ms Amirah, Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you enjoyed your stay and found our service to be exceptional from the moment you enquired until your departure.It's great to know that our staff's proactive approach made a difference during your visit. We also appreciate your kind words about the room and its amenities, as we strive to provide a comfortable and convenient experience for our guests.Your mention of our location being just a short walk from Legoland is fantastic, and we’re delighted that your family loved your stay! We look forward to welcoming you back on your next trip to Legoland. Thank you again for your kind words and support!Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Réponse de l'établissement: Dear Mr Ozai, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great staycation and enjoyed the comforts of your room. Our proximity to Legoland is indeed a fantastic perk, and we're glad you found our service welcoming.We strive to provide everything our guests need for a relaxing stay, and it's wonderful to know that you appreciated the spaciousness and natural light in your room. We hope to welcome you back soon for another memorable stay!Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Réponse de l'établissement: Dear Mr Wenhai, Thank you for taking the time to share your feedback! We're glad to hear that you had a positive experience with our front desk team. We strive to provide friendly and helpful service to all our guests.Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back soon!Regards, Diana Kamarunzaman | Asst. Manager, Guest Service

Réponse de l'établissement: Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you and your family had a great experience during your stay with us.It’s fantastic to know that our convenient location, just a short walk from Legoland, and the variety of dining options at Medini Mall added to your enjoyment. We are especially glad that you found our property spacious and affordable – providing comfortable accommodation for families is our priority.We appreciate your kind words about our staff. We strive to create a welcoming atmosphere, and it’s rewarding to hear that their helpfulness contributed to your positive experience. We're also delighted that you enjoyed the swimming pool and its facilities.Thank you once again for your feedback. We hope to welcome you and your family back for another memorable stay in the future! Regards, Diana Kamarunzaman | Asst. Manager, Guest Service