Sandals Royal Barbados (Sbr)

**Review for Sandals Royal Barbados** I am extremely disappointed with my recent stay at Sandals Royal Barbados. There is a severe mold problem in building eleven that has been completely unaddressed. The mold is clearly visible to guests and emits a strong, unpleasant odor. It's evident that there have been poor attempts to cover up the issue rather than properly resolving it. The staff at the hotel demonstrate a worrying lack of understanding about mold and the serious health hazards it can pose. Management only seems to take customer complaints about the mold seriously when escalated to senior management, which is incredibly frustrating and unacceptable. Our overall experience was underwhelming and a significant waste of $5,000. We were forced to swap rooms three times, losing countless hours of our vacation in the process. To make matters worse, we were charged for an excursion that we never booked or went on. Based on this experience, I would not return to Sandals Royal Barbados, nor would I recommend it to anyone.

Sandals Royal Barbados is a magical place. We thoroughly enjoyed every part of our nine day stay here. We booked a Club-level Concierge room with the soaking tub and it was beautiful, clean and the housekeeping staff was amazing. The staff from the airport to Concierge, along with all the housekeeping, grounds and service staff were all happy, polite and a joy. Everyone was pleasant and that says something about Sandals as a corporation to see so many people united and happy to serve. We booked this trip mostly to dive and splurged on the room because it was our 30th anniversary. The room service came in really handy when dive schedules prevented us from having breakfast or lunch in one of the restaurants. The dive staff is EXCEPTIONAL, attentive and focused on safety. The dive spots were amazing. Shout outs to Ryan and Zane for making this a trip we won't forget! We spent very little time at the beach since we spent so much time diving. Overall the beach is picturesque, but the surf is rough and the chairs crowded. Beach towels were also a bit of a problem. We quickly figured out to locate what we needed for the next day the evening before, because towels were really hard to find in the mornings. The restaurants were good and between being able to float back and forth between Royal and the Barbados resorts, there was always something great to eat. Our favorite restaurants were Butch's Chop House, La Parisienne for breakfast, the Merry Monkey, Neptune's for lunch and Sweet and Salty's for snacks. Overall, this trip was a 10/10 and I'm trying to figure out how we get back there very soon.

Well we decided to come here for to have a wedding and a hoilday to .first off all picked up from airport on bus great service and great driver .got to hotel to be greeted with staff with wet face towel well needed for the heat .took in to a room and give drink and looked after great . From there took to the room .when we got there the room view was very pure looking on to loads off trees so not great for wedding photo but called up and told them about this Andrew who was dealing with this got use moved to a very nice room with a great view so could not thank him enough for this and got use booked in to come restaurants to .went down for a meal great food from day one to the last day .wedding planner Andra could not do enough for you looked after use so good Good side things Staff great to deal with Food so much to pick from Great service from airport pick up Now for the bad side off things Told only need to book some restaurants to then find out that we went 2 off them to be told sorry only booking when on site tells you just walk ins . The day off the wedding was great but I would say a room for the man to be able to wait in and not the front desk room would be fine .as you are sitting in here with all new guests coming in .and wedding why’s we had the wedding at the part we cut cake weather changed so bad rain that had to go inside the restaurant at top off roof .to just be left and no body came to make sure ok so from this I had to go back to room get case and get my wife changed in the restaurant toilet .and walk back in rain .but camera man and that changed photo shoot to a other day what was great .went down to see photo and video .so bought more photo what was not cheap looking at 1250usd and then video was 450usd .we were told be staff was on usb pen but when we went to get it was 100usd extra for this so we just got it emailed to use to then find out that the link dident work so still waiting on this I defo think was paying 13k they could look after you more wedding why’s that is meant to be a special day Defo would go back but just need to work on stuff a bit more

Vacation Couple We have had a room booked for a wedding party for almost 1year. Upon arriving we were placed in a greeting area for over an hour, with no explanation. Once our names were called; we were taken outside to be told the room we reserved was not available. They were putting us in a sub-standard room, with no ocean view as previously reserved. They said they would move us in a few days once our room was available. I informed them that I was not happy with this. I was told not to worry; “I would receive a refund for the few dollars difference in room rate! Night 1: We were placed in a room that is the farthest away from the ocean. Not a view at all. (St Lawrence House.). It backs up to a residential area with dogs that bark day and night and sound like they are in the room next door. We were forced to spend 2 nights in this room. Day 2 I had a scheduled meeting with what I was told would be the facility manager at 3:00. My wife and I left the pool and our group to dry off and be timely for our meeting. Upon arrival to the front desk at 2:58, I was told to go to the concierge. App 30 people were waiting there. No one had set an appointment. I became very upset and I gained the attention of Dexter, concierge manager. He assured me they would make things right, and he would follow-up on what they would propose. He also promised to have us in the room we originally reserved on day 3, by 1:00 Day 3 We were told to have our luggage set out by 11:00, and they would facilitate our room change. Being anxious to get into our new room and unpacked to get back with our group, as well as prepare for our parties meet and greet; we finally were escorted to our room at app. 3:20. (No room to go to for over 4 hours.). Once we were taken to our room, we were told we still did not have the ocean view room we originally reserved. I was too worn out and disappointed at this point to want to put my wife through another series of packing, waiting, changing rooms again, and unpacking. But she insisted we needed the room we reserved. So day 4 we were moved to the correct room. Day 4 We received a statement under our door reflecting a $250.00 resort credit. Nice to get but not even close to covering the difference in room rates, not to mention all the above. After my daily meetings to complain to “Dexter,” I kept being told they were working on a solution for us. My final meeting the morning of checkout; Dexter proposed 2 nights internal credit. I laughed and turned down his offer. He took a few minutes and returned offering a 2 night refund, but I would have to sign a non-disclosure agreement. Though I might have agreed to the refund had a non-disclosure not been part of the agreement, but still far from fair. But the money is not important to me at this point. It is the principal, coupled with my desire to make others aware before booking with Sandals of how little they value their customers, and how far from the truth their statement of being a 5-star res