Avis : Super 8 by Wyndham Olive Branch

Réponse de l'établissement: Dear 202teteb, Thank you for taking the time to share your experience. We are truly sorry to hear about the issue you encountered during your stay. The comfort, safety, and well-being of our guests is our highest priority, and I want to sincerely apologize that your visit did not meet your expectations or our own standards. We take any report involving pests, including ticks, extremely seriously. Our housekeeping and maintenance teams follow a strict protocol for cleanliness and sanitation, and we also work with licensed pest control professionals on a regular basis to help ensure our rooms remain clean and safe for every guest. That said, your report is deeply concerning, and I want to assure you that a more thorough investigation has been (or will be) conducted in the room in question. A quick inspection does not replace the need for a detailed assessment, and we appreciate you bringing this to our attention. Please know that while such incidents are rare, we never take them lightly. We understand how unsettling this must have been and regret that this experience has overshadowed your stay. Again, thank you for your feedback, and we do hope you’ll give us a chance in the future to provide the safe, comfortable stay you deserve.

Réponse de l'établissement: Dear davidcZ1533JW, Thank you for taking the time to share your experience with us. We appreciate your feedback and the opportunity to improve. We're glad to hear that you found your room clean and the pillows comfortable. Those small comforts can really make a difference, and our housekeeping team works hard to provide a restful space for every guest. Regarding the pricing discrepancy you noticed via Google Maps, we understand how frustrating that can be. Pricing can vary depending on demand, availability, and booking source, and unfortunately, third-party platforms don’t always reflect the most current rates in real time. For the most accurate pricing and potential discounts, we always recommend booking directly through our official website or by calling the hotel. We’re sorry that the instant coffee did not meet expectations. We know how important that first cup of the day can be. While we don’t currently offer a full hot breakfast with waffles, we’re always reviewing our offerings and guest suggestions like yours help guide us as we consider future upgrades. As for the early morning barking, we do our best to maintain a quiet and peaceful environment, even while remaining pet-friendly. We're glad it didn't interrupt your plans and hope it served as an unexpectedly timely wake-up call. We truly appreciate your honesty and hope you’ll consider staying with us again in the future.

Réponse de l'établissement: Dear charlesnbarbw, Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and the issues you encountered during your stay. Please accept my sincerest apologies for the distress and inconvenience caused. While we strive to maintain a clean and welcoming environment, and I am sorry if we did not meet your expectations. This is not the standard of service we aim to provide, and we will address this with our management team to ensure all guest concerns are handled with the utmost care and professionalism. Regarding your breakfast experience, I apologize that the offerings did not meet your expectations. We will address our breakfast menu to ensure we provide a variety of options to cater to all our guests' preferences. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of roaches in any of our rooms. However, each room were still treated with a pest heater for precaution. Your feedback is invaluable to us, and we are committed to making the necessary improvements. We hope to have the opportunity to restore your faith in our hotel.

Réponse de l'établissement: Hi Cindy H, Thank you for your wonderful review! We’re happy to hear that your first impression of our lobby, staff, and overall cleanliness was so positive. It’s great to know that you found our front desk team to be kind and professional, and that the room, hallway, and bathrooms all met your expectations. We’re delighted that you would be happy to stay with us multiple times. Your feedback is truly appreciated and motivates us to continue providing excellent service. Thank you for choosing our hotel. We look forward to welcoming you back on your next visit!

Réponse de l'établissement: Hi 66kristit, Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you found our hotel comfortable and clean. I apologize for the inconvenience you experienced with your reservation and appreciate your patience in resolving the issue. We will work to improve our check-in process to prevent this from happening in the future. I'm sorry to hear about the hair dryer and plug issues you encountered. We will address these maintenance concerns to ensure all amenities are functioning properly. We understand that the lack of an elevator may have been inconvenient and appreciate your understanding. We're pleased to hear that you found our grab-and-go breakfast and indoor pool satisfactory for your one-night stay. Your feedback helps us to improve, and we hope to provide an even better experience during your next visit.

Réponse de l'établissement: Hi tonyrE9379UM, Thank you for your wonderful review. It's fantastic to know that our staff has always provided you with excellent service and that you've found our rooms comfortable and quiet. We understand the importance of accommodating early check-ins when possible, and we're glad we could assist you with that. We appreciate your positive comments about our convenient location near restaurants, a truck stop, and a liquor store. Additionally, we're glad you can maximize your rewards points during your stays with us. Thank you for your loyalty, and we look forward to welcoming you back for many more great stays in the future.

Réponse de l'établissement: Dear Kelen711, Thank you for staying with us and for sharing your feedback. We are glad you liked the pool, carpets, and cleanliness. However, we apologize for the concerns you had with the vending machines, breakfast and the tub and we appreciate your patience. We have briefed our housekeeping and maintenance staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. Thank you for being our guest, and we look forward to hosting you again soon.

Réponse de l'établissement: Hi utek624, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, amenities and we were able to meet your expectations of quality service in our hotel. We can't begin to tell you how much we appreciate your review. Thank you for your recommendation and we can't wait to serve you again.

Réponse de l'établissement: Hi NimeshP_12, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our location and services were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.

Réponse de l'établissement: Dear G9213FUtomd, Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I hope you will accept our sincerest apologies for the condition of the hotel, the cleanliness, and these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We promise to deliver and match your expectations in the future.