Avis : ORI Nipponbashi

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused during your stay.Your comments have been shared with our staff to ensure better communication and service moving forward. We truly regret that we did not meet your expectations and hope you will consider giving us another chance in the future.Sincerely,ORI Nipponbashi

Réponse de l'établissement: Thank you for your feedback. We're pleased to hear that you found the room spacious and well-equipped — we’re glad it suited your family’s needs!We also appreciate your comments about the self-check-in process and hygiene. While many of our guests enjoy the flexibility of self-check-in, we understand it’s not everyone’s preference, and we're always looking to improve that experience. Your note about cleanliness is taken seriously, and we’ll be reviewing our housekeeping standards to ensure we meet expectations.We hope to have the opportunity to welcome you again and provide an even better stay.-ORI Nipponbashi

Réponse de l'établissement: Thank you so much for your kind words and wonderful review! We’re thrilled to hear that you enjoyed your stay and found our facilities to be like new and our environment comfortable. It’s especially rewarding to know that our housekeeping team made a positive impression with their considerate service and attention to cleanliness.We truly appreciate your recommendation and are delighted to know that we’ll have the pleasure of welcoming you back on your next visit to Osaka.Until then, safe travels and all the best!Warm regards,ORI NIPPONBASHI

Réponse de l'établissement: Thank you for your detailed feedback. We’re sorry to hear that your stay didn’t meet expectations.We’ll review and take note of your comments on the location, noise, and odor — these are areas we’re working to improve. While many guests appreciate our self-service model, we understand it’s not ideal for everyone, and we’re reviewing our hygiene and guest support accordingly.We appreciate you sharing your experience and will use your input to make improvements.-ORI Nipponbashi

Réponse de l'établissement: Thank you for your feedback. We're glad you appreciated the room size, but we're very sorry to hear about the odor during your stay. We’re following up with our team to prevent this in the future.We understand the location and self-check-in may not have suited your preferences, and we appreciate you sharing those details. Your comments help us improve, and we hope to offer a better experience next time.-ORI Nipponbashi

Réponse de l'établissement: Thank you very much for your wonderful feedback!We’re delighted to hear that you enjoyed your stay and found our self check-in system convenient. We’re also glad we could accommodate your early check-in.We appreciate your understanding regarding the location and outside noise, and we’re happy to know the soundproofing met your expectations.We hope to have the pleasure of welcoming you again on your next visit to Osaka!-ORI Nipponbashi

Réponse de l'établissement: Thank you for taking the time to leave us such a kind and detailed review. We’re so pleased to hear that the check-in process through the app was smooth and easy for you, and that you found the location convenient for accessing subway stations.We’re especially happy to know that the room exceeded your expectations in size, design, and amenities — including the washing machine. It’s also great to hear that the actual room matched the promotional photos. We do apologize for the instability of the WiFi during your stay, and we appreciate your patience and understanding in using your data card as a backup. We will work to improve this aspect.Thank you again for staying with us, and we hope to welcome you back in the future!-ORI Nipponbashi

Réponse de l'établissement: Thank you for your feedback! We’re glad you enjoyed our clean, spacious facilities and the walkable location. We appreciate your comment about the highway noise and will consider ways to improve soundproofing for a better stay next time.We hope to welcome you again soon!Best regards,ORI NIPPONBASHI

Réponse de l'établissement: Thank you so much for your kind review. We're delighted to hear that you found the hotel spacious and were overall satisfied with your stay. It’s great to know you enjoyed the convenient location—being close to Shinsaibashi, Tsutenkaku, and Kuromon Market truly offers a lot of sightseeing options.We apologize if the noise from the nearby elevated road caused any inconvenience in the morning. We appreciate you sharing this feedback, as it helps us explore possible improvements for guest comfort.We hope to welcome you again on your next trip to Osaka!-ORI Nipponbashi

Réponse de l'établissement: Thank you for your kind review! We're happy to hear you enjoyed the clean, spacious room and found our self-service facilities convenient. We appreciate your feedback about the Wi-Fi and location—your input helps us improve.We’re glad you found great value in your stay and hope to welcome you back soon!-ORI Nipponbashi

Réponse de l'établissement: Thank you so much for your kind words! We're delighted to hear that you enjoyed your spacious and well-equipped room, and that our central location made shopping easy and convenient for you. Your satisfaction means a lot to us, and we hope to welcome you back for another great stay soon!-ORI Nipponbashi

Réponse de l'établissement: Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that our service did not meet your expectations.Providing warm, attentive hospitality is one of our top priorities, and we deeply regret that we fell short in your case. We take your comments seriously and are addressing this with our team to ensure improvements are made.Thank you again for your feedback—it helps us grow and do better.-ORI Nipponbashi

Réponse de l'établissement: Hello,Thank you for sharing your feedback with us. We are truly sorry to hear that your stay was disturbed by noise from the surrounding area. Your comfort and rest are very important to us, and we regret that we did not meet your expectations this time. We will review ways to minimize the impact of outside noise and ensure a more relaxing experience for our guests in the future. We hope you will consider giving us another chance to provide you with a more restful stay in Osaka.Kind regards,ORI Nipponbashi

Réponse de l'établissement: Thank you for your kind words! We're glad to hear you found the space comfortable, clean, and tidy. It was a pleasure hosting you, and we hope to welcome you back again soon!-ORI Nipponbashi