Princess Palm on the Beach

Main bed not clean Oven not clean Shower mouldy Venue unit could do with upgrade Beautiful position Good staff Lovely views Overpriced value for money Unfortunately cannot recommend especially at $500 a night and get charged $5 to borrow tennis rackets. Gym aircon not working and no sanitizer to wipe equipment

Firstly for the good: The grounds and site amenities of Princess Palms are immaculately kept and very relaxing, staff were friendly and the position cannot be beaten. The BAD: We stayed in apartment 7d which was dirty filthy as listed below, 1/ balcony doors and fly screens would not close properly 2/ carpet is extremely dirty 3/ kitchen bench seats dirty 4/ internet modem not working 5/ internet modem and phone covered in a layer of dust indicating they hadn’t been wiped in a long time 6/ balcony mirrors have seen better days and are severely weather damaged 7/ fridge main door would not close properly 8/ main bedroom pillows disintegrating 9/ balcony furniture cushions internals exposed and zipper broken 10/ kitchen bar lights, only 1 out of 3 working 11/ the dust on the fridge top is something to see! 12/ we had to fix the broken coffee Bodum to use it with the plunger lid internals not secured to the shaft 13/ lounge room cupboards do not close properly To top it off after all the above we decided to make some toasted sandwiches with the supplied sandwich maker only to find someone else’s flat bread still inside from how long ago we don’t know. This unit is a 1 star rating to be generous so it’s shameful the owners still rent it out and the body corporate of Princess Palms allowing it to happen. Only positive is the unit has a very comfortable lounge which was a plus.

The Princess Palm has a View like no other. Straight out to the pPacific Ocean and No road to challenge your trip to the beach. Walking distance to a pleasant and clean park as well as the shopping centre and lots of restaurants. All amenities like sauna, pool and spa as well as a tennis court. An area for children to play as well as a mini golf for children. Barbeque areas by 2 are very spacious and all the resources you need. Well equiped units. Genuine focus on COVID restrictions to support people safety. Well worth the stay.

Booked to stay through *********** to pay at venue, card was processed ahead of arrival which is a non issue however we were stranded in the floods in northern NSW. The priority was getting to safety, we contacted the hotel to let them know and were told they would call us before they closed. We called them to tell them we wouldn’t get across the border. We ended up being stranded surrounded by floods, so cancelled our booking. The hotel made some excuse about no longer refunding due to losing so much money during covid! While we are fortunate many don’t have homes to go home to we do, the offer of reallocating the dates is insufficient considering the payment terms were pay on arrival. The hidden cost of businesses treating consumers appalling during what are natural disasters is absurd. Right up and down the coast people are looking for places to stay and booking out accommodation places. This hotel literally took out the payment that would be much better allocated right now after this week. I’m disgusted at the treatment and more so the evoking of their so called payment terms and conditions which have since been changed on ***********!

My husband and 3 year old and I stayed here in the April school holidays. We paid around $350 a night, which was probably due to school holidays however we thought for that amount we would get something pretty decent. As the appartments are privately owned, it’s luck of the draw if you get a good one or bad, clean or dirty, well maintained or run down. We lucked out and ours was horrendous. So dirty, run down, unsafe. My daughter was picking rubbish like dried noodles and foil out of the carpet and putting it in her mouth. I complained and was moved to a more modern apartment however it was still dirty and the mould in the Aircon’s was so bad that we couldn’t use them. I wouldn’t risk staying here! We regretted it big time.

I asked for a high unit on the south of the building (A or B). Checked in at 4.45 pm on a Thursday afternoon. Reception was unattended. So when I was allocated a low down unit on the the extreme north of the building - 4E, I contacted the night service, who would not contact the manager stating 'it was not an emergency so we won't call them'. They advised us to take what was offered and to sort it out in the morning. The next day of course, the manager refused to move us. He also told us that we had paid for a cheaper unit. This information was not available displayed on the resort web page. They seemed to have 2 tariffs (air-conditioned or not air-conditioned). Nowhere on the website does it state that units on higher floors or facing the south are priced differently. Nor did the manager contact us at the time of booking to explain that he couldn't accommodate our wishes. I seriously doubt they would move you anyway because of the associated cleaning costs. The bedrooms look out over another building. In the lounge to see the beach, you must crane your neck. Lots of broken fixtures in the unit. The sliding doors to the deck are rusted and almost impossible to open. Much is rusty! Cleanliness was lacking. Many of the dinner plates and bowls in the kitchen had small remnants of baked on food. The widows were dirty and some had cobwebs. Although the easily accessible glass doors to the balcony were clean. The coffee table was dusty and had crumbs on it. I have stayed there before and did not have these issues. I should have complained to the manager but given his former recalcitrance and admission that he worked in the interests of unit owners, I just cleaned the plates myself and put up with the rest. It just felt grimy. My advice - expect the worst room and you may be pleasantly surprised, never, never check in after hours, and expect that the on-site manager works solely to serve the interests of the owners and has no desire to accomodate the interests of holiday makers.