Alamanda Palm Cove by Lancemore

服務：因為是公寓式酒店🏨，也沒體驗到管家服務，11點到酒店房間沒有收拾出來，前台也沒確認什麼時候可以入住，衹是讓把行李放着，自己可以去吃飯，甚至都沒給誰喝。 14點半入住，房間在4樓，需要繞路去，也沒有人指引，一整個領着行李🧳大冒險，搬上去整個人報廢～ 建議還是住在凱恩斯市中心哈！！！

This is the worst apar**ent hotel we’ve ever stayed at. I do not recommend for anyone who expects clean and luxurious accommodation. First, we stayed for 6 nights. Housekeeping only came once and didn’t even do a decent job. Hand & body wash bottle wasn’t filled, bed wasn’t tucked in and towels had stains. Honestly this is the worst hotel/apar**ent rental we’ve ever experienced. They charge $500 per night but the quality and service is like a motel or two star hotel. On top of that, appliances were dated. I will not recommend this place for anyone visiting Palm Cove area.

Fabulous hotel. Beautifully maintained, super helpful staff and the most amazing location. The choice of 3 pools - one is adult only which is great and one is even heated. Our room was amazing - we were on the first floor looking out over the palm trees to the sea. We had a full bathroom and an shower ensuite! The bed was the most comfortable ever! We slept the sleep of the innocent! The kitchenette was more than adequate for our needs and the lounge was very comfortable with huge, wide sofas to 'lollop' on! We had a small outside balcony which was well used - and the doors onto the balcony opened fully which was lovely. The only negative was the laundry - at the time I couldn't find any instructions and the tumble dryer kept alarming and I didn't know where the filters were. I found their location on line and emptied them but it still kept alarming! Not a deal breaker by any means! Please take my advice and try Nu Nu restaurant. We had our final dinner there - the Wok Fried North Queensland Mudcrab, sweet pork and all the trimmings was absolutely outstanding. You can see my review on Trip Adviser if you are interested. We had a hire car and so had secure onsite carparking. Recommend this hotel ++++++ - and we've stayed at the Pullman at Palm Cove. This was vastly superior for us anyway.

Llovely spacious well appointed apar**ent in a lovely complex. 3 swimming pools and a spa. Nu Nu the on-site restaurant is lovely, great food and good service. one pool is adults only which is nice for lazing around in peace

Stayed at the Alamanda Palm Cove in a 2 bedroom suit with family to celebrate a special birthday. Alamanda TEam and management went out of there way to make our stay special. The day spa staff was amazing.

Great. Fantastic location. A pure slice of Queensland tropical luxury, with a 10 second walk to the beach. Awesome restaurant onsite. The pools are ok although in need of an upgrade Not so great. The resort itself is ageing and you can notice it on arrival. The unit we stayed in was a double storey with no bathroom upstairs. There was a smell, perhaps similar to wet carpet. The beds were clean and comfortable Avoid. If you are slightly older or have bad knees like me, this is not the place for you. There are stairs everywhere with no elevators. Humping a heavy suitcase up 4 storeys isn’t much fun, so if possible, look carefully for a bottom floor unit. They really need a concierge with a handling service

Be aware this property is an active building site. There was no warning of this when booking, or any update to us from the property about this before we arrived so we could make alternative plans or even when we checked in. We became aware when we arrived at our beach front apar**ent to find it overlooked the construction area. We talked to the people at reception about this who blithely said yes there are building works going on. They agreed to move us to a room slightly further away but the reality is you can’t avoid the building noise anywhere along the beach side of the hotel. It’s also immediately above the adults pool and we could hear it at the other pools as well. After another burst of jackhammering I talked to reception again they advised they aren’t told by the body corporate who own the property when building works are on or how loud they would be, and so they can’t advise guests in advance. I challenged this as clearly the works are audible and visible to reception as they’re happening directly above them. They offered us a partial refund so we can leave and find somewhere restful. So my advice would be avoid this property until they can guarantee no more building works. As others note, this property has a great location but otherwise is getting run down and tired. Perhaps the body corporate could focus more on renovating the apar**ents? For the price point it’s a con job. And beware all the stairs!!!!

Love this place. Great location, comfortable room and welcoming. One bedroom apar**ent was an excellent size, great kitchen and all the facilities you need. Different pools to suit everyone. Can’t wait to come back.

This place had a great location but was very dirty. The floors of the apar**ent were semi-clean. The doors were dirty. The towels had stains on them. We were there for 3 1/2 days and they never once replenished our towels. Had to use beach towels as the white bathroom towels had the stains on them. The door to the patio was off the track and very difficult to open. There were hairs on the bathtub/shower when we walked into the bathroom for the first time. The table, counters, and night stands were not clean. One of the beds had dirt and sand on it. Very disgusting hotel. Would not recommend to anyone.