Hostal Pons

Je voyage seul en Inde depuis 9 mois + de nombreux pays différents et je n'ai jamais connu une gestion aussi mauvaise. L'endroit et l'emplacement sont vraiment bons, mais à cause de l'expérience que j'ai eue avec les gens qui y travaillent, je ne peux pas donner plus d'une étoile. Il n'y a que deux personnes qui dirigent cette auberge, semble-t-il, un garçon et sa sœur, pas plus de 23 ans, je pense. Leur anglais est très limité et il a donc fallu un certain temps pour faire une réservation. Deux fois, il y a eu des problèmes et des malentendus avec ma réservation. La deuxième fois, j'avais réservé une chambre pour 3 semaines, mais quand je suis arrivé, on m'a dit que quelqu'un d'autre y séjournait car ils ont décidé de donner la chambre à cette personne car il pouvait rester plus longtemps que moi et je suppose qu'ils pensaient qu'ils pourrait obtenir plus d'argent de cette façon. Au lieu de cela, ils m'ont offert une très petite chambre semblable à une prison pour le même montant (!). Comme je fais un stage ici et que tout était réservé juste avant Pâques et arrivé le soir, j'étais évidemment très frustré car je n'avais pas d'autre endroit où aller. Soudain, alors que je me défends, je pense, le garçon m'a dit qu'un autre invité avait dit que j'étais irrespectueux pour avoir fumé dans ma chambre lors de mon précédent séjour. Je suis non-fumeur et je n'avais aucune idée de ce dont il s'agissait, mais heureu*****t, cet homme est passé par hasard et quand je lui ai demandé s'il pensait que j'étais irrespectueux envers lui, il a dit non, je ne vous connais pas. Le garçon d'accueil a dit qu'il m'aurait peut-être confondu avec quelqu'un d'autre. Je lui ai dit s'il était au courant qu'il me demandait essentiellement de dormir dans la rue car je n'avais pas d'autre endroit où aller et je n'avais pas d'argent pour payer 300 euros pour une nuit dans les hôtels chics à proximité, mais il ne semblait pas soin et m'a juste souhaité une bonne soirée. Jamais je n'ai connu une gestion et un comportement humain aussi bas. J'espère que personne ne pourra vivre ce que j'ai vécu à cet endroit.

If you want an authentic, old-school European hotel/pensione experience, the Hostal Pons is for you! It is in a gorgeous Mallorcan home on a quiet sidestreet in the historic centre of Palma. You feel like you're entering another world as soon as you step through the heavy wooden doors. You walk up a flight of beautifully tiled stairs to get to reception, where you can see some of the beautiful and historic old living rooms of the house. Our double room was spacious, simply furnished, with a walk-in dressing area and a window onto the open-air stairwell (yes, there was occasional noise from other guests arriving and departing, but much less than we expected). We shared a bathroom, which was never an issue, even though the hotel was full. (And don't worry, the hotel is old and charming, but the bathroom was modern, tiled, and seemingly cleaned several times a day.) The neighbourhood is great-- you are a short stroll from good coffee, bakeries, restaurants, the Cathedral etc but the street itself is quiet. Hostal Pons probfably isn't for everyone-- if you like ultra modern hotel rooms with A/C, you will probably be happier elsewhere. But if you want to feel like you are staying in a beautiful Mallorcan home from the 1900s.... or experience a throwback to what European travel used to be like before hotel chains, give it a go.

I am an experienced traveler who normally only books 5 star accommodation but as this was my first trip without family and only sleeping two nights I'd thought I'd try what the youngsters do and must admit I'm so glad I did. Not an easy place to find and from outside I was regretting my decision but as soon as I was buzzed in I was hit with the charm of the place. A lovely young chap showed me to my room which was small but clean and perfectly fine. I requested a fan as I knew it would be very warm at night and the aforementioned chap went and got me one. My bathroom and separate toilet was shared with a total of four rooms and they looked brand new Victorian style. They were kept immaculate during my stay. The hostel has a lovely open garden area and although small it was cool and private and perfect before a naughty cigarette before bedtime. The hostel's location is very close to the sea at in the middle of the art district and I loved walking around in the evening where there are plenty of restaurants and bars. In conclusion, for two nights it was perfect but any longer and an old timer like me I would require an air-conditioned room. If you are on a budget and don't mind the basics then this is a perfect choice. Thank you Hostel Pons.

Spent 3 nights. We do not do shared bathroom mostly, but reviews and location made us pick the place, fortunately. Firstly, there is this intelligent touch that they have a sink/lavabo in the room, so you do not need to go to the bathroom to wash your hands or brushing your teeth, and that also decreases the frequency of the shared bathroom/toilets usage to so some extent, they were mostly empty. The building is extremely authentic, adding a few photos. You can buy water and beer at a reasonable price, they also have indoors and outdoors places to kill some time. And there is Victoria & Gerard, quite nice and hardworking. They keep the place very tidy and try to help in any way. They even showed us where to park in white lines(free) which was a 10 min walk to the hotel. Considering the great location of the hotel, we were both able to drive to the great beaches of the island in the day and dine in the centre at nights. Hell of a holiday! Thanks guys.

Absolutely terrible experience with this irresponsible accommodation! We booked 2 rooms for me and my 70 y.o. mother. Our flight was delayed by 4h and we arrived after midnight. The property sent a message saying that the reception is open till 22:00, we can check in in the morning at 9:00. It is August, Saturday night, of course, all accommodations are fully booked. I didn’t manage to find any alternative and we are spending the night at the airport! It is very bad for elder people to spend a night just sitting on a bench sleepless!

After booking, I was informed by the hostal that they would not be able to accommodate our arrival time. They then would not allow me to cancel without paying the full cost of the reservation. In addition, it proved impossible to speak to anyone on the phone despite several attempts. Overall, a frustrating experience - I have come to expect greater flexibility and professionalism.

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L’ostello é incantevole, come una grande casa in cui ci si sente subito a proprio agio. I ragazzi che lo gestiscono sono super disponibili e gentili. La pulizia é ottima. La posizione é centralissima per muoversi a piedi in città. Assolutamente consigliato!