Am¿Tays & Trails la Maison Fontainhas

My family visited Goa last week and during day time Ladies need to use washroom; this hotel refuses them to use the washroom. My family requested a lot but they refused and told that they don’t obey rules and this is Goa and they are above the Law of the land. It’s requested to please look in to it as they are tarnishing the image of Goa being a tourist paradise of India. When Law is saying that you can not refuse to use washrooms.

We checked into this place today - looks fantastic on the website and the place is done up really well, however from the time we entered the experience has been a DISASTER! We were told that we were the only guests for the night and yet the room we got was not even checked and after getting into the room - none of the lamps were working. The breakfast Is LIMITED and HOW! The first thing on the LIMITED menu cannot be served….FRESH Watermelon juice! We asked for a late checkout and Fernandes the in-charge said he would need to check on the same. Needless to say we are leaving as soon as we can!

This building is the standout structure in the tourist area of Fontainhas. The dark green color of the building truly makes it look apart from the ***y other structures in the area from the Portuguese era. As for the accommodation, the rooms are comfortable. You find tourists handing around outside the building for photographs. Unfortunately, there are a few ignorant ones who don't respect the effort made to keep the buildings clean and preserve it's aesthetic appeal. They lean on the building walls with their legs which you can't do to a private property and that's why there is a "no photo" notice put up. However, if you can respect the cleanliness, well and good. Dominic, Terrence, ***n and Fernandes are a group of really great people who ***age the property very well and are responsive to any requests and queries. Got good WiFi too. Breakfast is very limited, though. Rooms are with cozy beds, clean and comfortable. Amazing maintenance.

Super small and really expensive. Sometimes, you can only get one of those, but we got both of those. This is probably the worst Taj-owned property that I have stayed at. Given that our flight was cancelled, we decided to spend a night at this gorgeous property and believe me, it is gorgeous only from outside. Things go downhill pretty soon. The rooms are tiny with no walking space. I was on an office call when they decided to turn off the electricity and cut off the internet, without any prior notice. The hot water is intermittent - either scalding hot or uncomfortably cold. The restaurant is non-operational and the breakfast was a joke. Parking is unavailable so you have to find a spot for yourself, with little help from the hotel staff. The hotel is understaffed, which is understandable because of the pandemic, but it was the callous service that really put me off. When you pay Rs.6000 for a room, there are some basic amenities that one expects. The staff were ready with an excuse, rather than a solution. Sadly, as seen in some of the previous reviews, the owner would rather diss a genuine reviewer, than to really work on the feedback, all signs of disastrous and snooty ***agement. Our only saving grace of the stay was Mr Dominic Rosario. He was professional and well-spoken, but all in vain. I write this review in anticipation of things turning around for the better. I have always loved Fountainhas and would love to be back when the service and the staff improves.