Avis : Hôtel Hana

Réponse de l'établissement: Dear Guest, We thank you for taking the time to share your impressions following your stay at Hôtel Hana. We are sincerely sorry to hear that your experience did not meet your expectations.Please accept our apologies for the inconveniences you encountered, particularly regarding the cleanliness of your room. This does not reflect our usual standards, and we have immediately addressed the issue with our housekeeping team to ensure such an incident does not happen again.Regarding the room size and facilities, our hotel is in the heart of Paris in a typically Haussmannian building. The spaces have been carefully and elegantly designed, though we understand that the dimensions may differ from standards in other countries. Our rooms do meet the listed surface areas and comply with the official French hotel classification for a five-star establishment. Nevertheless, we fully understand your concerns and have taken note of your feedback.We also regret that our fitness center and common areas did not meet your expectations. Our facilities were designed to create an intimate and exclusive atmosphere, in keeping with the calm and elegance of the property. As for our five-star rating, it was granted by Atout France—the official organization responsible for hotel classifications in France—based on precise criteria in terms of services and amenities.Lastly, we are sorry that you were unable to fully benefit from our electrical connections. Universal adapters are available upon request, and our front desk team is always on hand to assist with any needs.We are also sorry we were not made aware of your concerns during your stay. This would have allowed us to take immediate action and improve your experience. Your satisfaction is our priority, and we regret not having had that opportunity.We nevertheless thank you for your feedback, which helps us to continue improving our service. We hope to have the opportunity to welcome you again and offer you an experience more in line with your expectations.Warm regards,Perrine Touttée - Duty Manager

Réponse de l'établissement: Dear MarsHH,Thank you for your review, and we hope to see you again very soon at Hotel Hana.Wishing you a wonderful day,Perrine Touttée – Duty Manager

Réponse de l'établissement: Dear Ciqingda,Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you appreciated the cleanliness, décor, and shower pressure. However, we’re sorry that some aspects of your stay did not fully meet your expectations.We understand that room layout and storage space are important for comfort, and we appreciate your comments regarding the bedside area and lighting. We also take note of your feedback on service and will continue working to enhance our guests’ experience.We hope to have the opportunity to welcome you again and provide you with an even better stay. Please don’t hesitate to reach out to our team for any specific room preferences for your next visit.Warm regards,Perrine Touttée - Duty Manager

Réponse de l'établissement: Dear Guest,Thank you for sharing your wonderful feedback with us! We’re so happy to hear that you enjoyed our prime location, the comfort of the room, and the amenities such as the pool and top-floor experience. We’re also glad the service met your expectations and that you had a chance to relax before your flight.We truly appreciate your comments about the gym and bar, and we hope to welcome you back for another great stay in the future!Best regards,Perrine Touttée - Duty Manager

Réponse de l'établissement: Dear Hit_it_off,Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay at Hotel Hana and that our hotel resonated with your love for Japanese culture. We’re also happy that we could offer you great value for your stay in Paris.It’s a pleasure to know that we exceeded your expectations, and we would be delighted to welcome you back for another memorable experience!Best regards,Perrine Touttée - Duty Manager

Réponse de l'établissement: Dear Guest,Thank you for your feedback, and we are delighted to hear that your stay at Hotel Hana met your expectations.See you soon,Perrine Touttée - Duty Manager

Réponse de l'établissement: Dear Dalishenmama, Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed our ideal location. It’s also great to know that you appreciated our breakfast! We understand that the classic room may feel a bit small, especially for longer stays. We do offer larger rooms starting from the superior category, and we would be happy to recommend one for your next visit to ensure more comfort during your stay.We hope to welcome you back soon!Perrine Touttée - Duty Manager

Réponse de l'établissement: Dear Guest, Thank you for taking the time to leave a comment!Please note that we also have larger rooms available that might better meet your needs for a future stay.We hope to see you again very soon at Hotel Hana.Wishing you a wonderful day,Perrine Touttée – Duty Manager

Réponse de l'établissement: Dear guest,Thank you for choosing Hotel Hana for your stay. We sincerely apologize for the issue with your Chanel bag. As it was placed near the trash, our housekeeping team mistakenly thought it was meant to be discarded. However, we kept it aside and awaited your confirmation.We truly appreciate your understanding and hope to welcome you again soon.Best regards,Perrine Touttée - Duty Manager

Réponse de l'établissement: Dear Beitayihaoshoudao,Thank you so much for your kind and detailed feedback! We are thrilled to hear that you enjoyed your stay with us and appreciated our location ans design.. It’s wonderful that you had the chance to experience different room types, including our suite and our prestige room and that the bathroom amenities, such as Diptyque and Marvis, added to your comfort.We're also happy to know that our team made a positive impression. We truly appreciate your recommendation and are honored to be your first choice for your trips to Paris.We look forward to welcoming you back to Hotel Hana for your next visit !Best regards,Perrine Touttée - Duty Manager

Réponse de l'établissement: Dear Seona,Thank you so much for your thoughtful review! We’re glad to hear that you enjoyed the charm and design of our rooms ! We're also pleased that you appreciated the quality of our amenities, slippers, and eco-friendly bags.We look forward to welcoming you back and hope to see you soon!Warm regards,Perrine Touttée - Duty Manager

Réponse de l'établissement: Dear Guest,Thank you for your feedback! We’re thrilled to hear that you had an excellent stay and appreciated our design, amenities, and the quality of our service. We look forward to welcoming you back on your next visit to Paris!Best regards,Perrine Touttée - Duty Manager

Réponse de l'établissement: Dear Guest,Thank you so much for your kind feedback! We are glad to hear that you enjoyed your stay !We look forward to welcoming you back on your next visit to Paris!Warm regards,Perrine Touttée - Duty Manager

Réponse de l'établissement: Dear VmicroCapital,Thank you so much for your kind feedback! We’re thrilled to hear that you enjoyed our decor, facilities, and our central location.We look forward to welcoming you soon !Have a beautiful day, Perrine Touttée - Duty Manager