Avis : Citadines Place d’Italie Paris

Réponse de l'établissement: Dear Guest,Thank you for your kind words and excellent rating!We’re glad you enjoyed our central location with easy access to metro lines 5, 6, and 7, as well as the convenience of having Carrefour just downstairs. It’s great to hear that you found the apartment quiet and appreciated the overall value for money, even if some facilities felt a bit dated.We truly hope to welcome you again soon for another pleasant stay in Paris!Warm regards,Celia Bau, Residence ManagerCitadines Place d’Italie

Réponse de l'établissement: Dear Guest,Thank you for your lovely feedback and great rating!We’re delighted that you enjoyed our excellent location, convenient access to the metro, laundry facilities, and nearby dining options. It’s also wonderful to hear that you found our team friendly and appreciated the complimentary coffee.Thank you for recommending us — we look forward to welcoming you back on your next visit to Paris!Warm regards,Celia Bau, Residence ManagerCitadines Place d’Italie

Réponse de l'établissement: Cher client, Merci pour votre commentaire ! Nous sommes ravis d'apprendre que vous avez trouvé la chambre spacieuse et l'emplacement idéal. Nous vous présentons nos plus sincères excuses pour les cheveux sur votre lit et la gêne occasionnée par les travaux de rénovation de l'ascenseur. Nous comprenons l'impact de ces travaux sur votre expérience et nous mettrons tout en œuvre pour résoudre ces problèmes rapidement. Nous vous remercions de votre patience et espérons vous accueillir à nouveau prochainement pour un séjour encore plus agréable. Cordialement, Celia Bau, Directrice de la Résidence

Réponse de l'établissement: Thank you so much for your continued trust in staying with us! We’re thrilled to hear that Citadines Place d'Italie Paris remains your go-to choice for family stays. We're glad you appreciate our location, especially being close to Place d'Italie, Chinatown, and the nearby farmers' market—it’s truly a wonderful area to explore and enjoy delicious food! We look forward to welcoming you and your family back for your next visit.Warm regards,Celia Bau, Residence Manager

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your experience with us!We're glad you enjoyed your 7-night stay and appreciated the beautiful view of the Eiffel Tower — it’s always a special touch. It’s great to hear that you found the apartment well equipped and convenient, and that our 24-hour reception and facilities like the coffee machine and luggage room were useful during your stay.Your feedback regarding the cleaning service and self-service amenities is well noted. We're pleased our location made getting around Paris easy and efficient.We hope to have the pleasure of welcoming you again soon!Warm regards,Celia Bau, Residence ManagerCitadines Place d’Italie

Réponse de l'établissement: Hello,Thank you very much for taking the time to share such a detailed review following your stay with us at Citadines.We’re pleased to hear you enjoyed the convenience of our location, with its excellent transport links and nearby shops and restaurants, as well as the comfort of having a well-equipped kitchen and city views from your apartment.Regarding the points you raised about the facilities, we truly appreciate your feedback. We'd like to clarify that each apartment is fitted with an individual 150-litre water heater, which provides hot water throughout the day. However, during periods of high usage—particularly in the evening—it may take up to three hours for the boiler to fully reheat if the hot water has been used up in your apartment. We understand this can be inconvenient, and we are looking into ways to better communicate this to guests and improve the experience where possible.We’ve also taken note of your comments on the lighting, the kitchen hood, and the toilet flush. Your insights are extremely helpful, and please rest assured they’ve been shared with our maintenance and technical teams for review.We hope to have the pleasure of welcoming you again and providing a more comfortable and seamless stay next time.Warm regards,Celia Bau, Residence Manager

Réponse de l'établissement: Dear Guest,Thank you for your detailed feedback! We're glad to hear that you enjoyed the spacious room, convenient location, and well-equipped apartment. It's great that you found the front desk staff friendly and helpful. We appreciate your note about the free coffee and will consider providing cups for added convenience. Regarding room cleaning and amenities, we take your comments into account and will look into improving these aspects for future stays. We hope to welcome you back soon!Kind regards,Celia Bau, Residence Manager

Réponse de l'établissement: Dear Choudid,Thank you so much for your fantastic review!We’re thrilled to hear that you enjoyed the cleanliness of the room, the excellent location, and found the area safe and convenient for a solo traveller. We’re especially happy that you appreciated the nearby Chinese restaurants — it’s great to know that the food exceeded your expectations!Your recommendation means a lot to us, and we would be honoured to welcome you back whenever you return.Warm regards,Celia Bau, Residence Manager

Réponse de l'établissement: Thank you so much for your kind review! We’re thrilled to hear that you had a great stay and appreciated our location, as well as the nearby amenities. We’re always happy when guests find it easy to explore the city and enjoy everything Paris has to offer. We hope to welcome you back for your next visit!Safe travels and thanks again!Kind regards,Celia Bau, Residence Manager

Réponse de l'établissement: Thank you for sharing your thoughtful review! We’re delighted to hear that you enjoyed our convenient location with easy access to transportation, shopping, and a large supermarket. We’re also happy to know you found your apartment comfortable, despite the older facilities. We have plans for a refurbishment in the second half of the year, which we hope will enhance your experience even further.We appreciate your suggestion about the coffee cups. The current setup is part of our sustainable initiative to encourage guests to bring their own cups from their apartments, but we do offer disposable cups free of charge for your convenience.It’s wonderful to hear you would recommend us to your friends and family, and we look forward to welcoming you back soon in our newly refurbished residence!Best regards,Celia Bau, Residence Manager

Réponse de l'établissement: Thank you for taking the time to share your experience with us! We're glad you enjoyed your stay and found the apartment-style setup convenient for your needs, especially with the size of our apartment and the nearby Metro station. We do provide cleaning services once a week free of charge or any day you want for an extra fee. We hope to welcome you again in the future for another comfortable stay.Best regards,Celia Bau, Residence Manager