Avis : Novotel Paris Les Halles

Réponse de l'établissement: Cher hôte,Merci d’avoir pris le temps de partager vos impressions.Nous sommes sincèrement désolés d’apprendre que votre séjour n’a pas été à la hauteur de vos attentes. Les rénovations actuellement en cours visent à améliorer significativement l’expérience future de nos hôtes, mais nous comprenons parfaitement que cela ait pu impacter votre confort, en particulier en matière de bruit et d’espace lors du petit-déjeuner.Concernant les autres points mentionnés, tels que la bouteille d’eau, les meubles ou encore les produits d’accueil, nous vous présentons nos excuses pour ces manquements. Ce n’est en aucun cas le niveau de service que nous souhaitons offrir, et nous allons transmettre vos remarques aux équipes concernées afin que les mesures correctives soient prises.Votre satisfaction étant notre priorité, nous serions ravis d’échanger plus en détail avec vous si vous le souhaitez. N’hésitez pas à nous contacter directement.Bien cordialement,Fabrice Benier,Guest Relations Manager

Réponse de l'établissement: Dear 이승명,Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed both our location and the quality of our service.We’re truly sorry that the renovation works and the blocked windows affected your comfort. We understand how frustrating this must have been, and we appreciate your suggestion regarding compensation. Your comments will be carefully reviewed by our management team as we continue working to improve the guest experience during this period.We hope to have the opportunity to welcome you again under better circumstances.Kind regards,Fabrice Benier,Guest Relations Manager

Réponse de l'établissement: Dear Olivia,Thank you so much for your lovely review!We’re thrilled to hear that you enjoyed your spacious room, our varied breakfast selection, and the convenience of our location near the airport train and metro. It’s also great to know that our team was able to offer early check-in and late check-out without any extra charge.A special thank you for highlighting Carine’s support — she’ll be very touched to hear your kind words!We truly appreciate your recommendation and look forward to welcoming you back on your next trip to Paris.Kind regards,Fabrice Benier,Guest Relations Manager

Réponse de l'établissement: Dear 동동주민,Thank you for your kind words. We are delighted to know that you had a satisfying stay with us and we hope to welcome you back again soon.Best regards,Fabrice Benier,Guest Relations Manager

Réponse de l'établissement: Dear Xugalen,Thank you very much for sharing your feedback. We're delighted that you appreciated our prime location, with convenient metro lines, a variety of restaurants, and a large shopping centre nearby. We're also pleased that you enjoyed our hotel restaurant.We’re sorry to hear about the housekeeping oversights and the absence of a kettle in your room. Please rest assured that we’ve shared your comments with our team to help us improve our service. Should you choose to stay with us again, we’ll do our utmost to ensure a flawless experience.We truly hope to welcome you back on your next visit to Paris.Kind regards,Fabrice Benier,Guest Relations Manager

Réponse de l'établissement: Dear Cololo,Thank you very much for sharing your recent experience with us.While we are pleased to read that you appreciated our central location, we regret that several aspects of your stay did not meet your expectations.Please allow us to clarify that in addition to the in-room coffee machine, we are happy to provide a separate kettle upon request – our team is always available to ensure you have the amenities you need for a comfortable stay. Similarly, shower mats are also available upon request for added safety, and we will certainly remind our housekeeping team to offer them proactively where necessary.Regarding the water pressure in the shower, this is part of our broader environmental commitment to reduce water consumption in line with sustainable hospitality practices. We understand that preferences may vary, and we thank you for your understanding in this matter.Finally, we are sorry to hear that our breakfast selection did not meet your expectations. Guest satisfaction is our top priority, and we would be truly grateful for any suggestions you might have on how we could improve this part of the experience for future stays.We thank you once again for your valuable feedback, and we sincerely hope to have the opportunity to better serve you during a future visit to Paris.Warm regards,Fabrice Benier,Guest Relations Manager

Réponse de l'établissement: Dear kangWonmo,Thank you for your wonderful review! We are delighted to hear that you had a comfortable stay and that our central location made it easy for you to explore Paris. It’s great to know that you enjoyed the modern and clean room, as well as the comfort of the bed.We truly appreciate your kind words about our team—we always strive to provide a warm and welcoming experience for our guests. We regret any inconvenience caused by the renovation work and appreciate your understanding.We hope to have the pleasure of welcoming you back for another great stay in Paris!Kind regards,Fabrice Benier,Guest Relations Manager

Réponse de l'établissement: Dear Guest,Thank you for sharing your feedback. We are delighted that you enjoyed our convenient location, friendly service, and complimentary ice cream. We have noted your comment regarding the water pressure in the room and will share it with our maintenance team for review. We hope to welcome you back on your next visit to Paris.Kind regards,Fabrice Benier,Guest Relations Manager

Réponse de l'établissement: Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Paris Les Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fabrice Benier,Guest Relations Manager

Réponse de l'établissement: Dear Huanqiulvxingdepipiwei,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice Benier,Guest Relations Manager

Réponse de l'établissement: Dear Guest,Thank you very much for your kind review.We're delighted to hear that you enjoyed our central location and found our team to be friendly and helpful. Your satisfaction is our greatest reward.We hope to have the pleasure of welcoming you back to Novotel Paris Les Halles very soon.Warm regards,Fabrice Benier,Guest Relations Manager

Réponse de l'établissement: Dear Guest,Thank you very much for your kind feedback.We’re thrilled to hear that you appreciated the warm and attentive service from our team, as well as our central location just next to the main metro interchange — it’s certainly ideal for exploring all that Paris has to offer.We hope to have the pleasure of welcoming you back again soon.Warm regards,Fabrice Benier,Guest Relations Manager

Réponse de l'établissement: Dear Guest,Thank you very much for taking the time to share your feedback following your recent stay with us.We are pleased to hear that you appreciated our central location, just a short walk from many of Paris’s iconic landmarks. As you mentioned, some renovation work is currently taking place on the building’s façade and in the lobby. However, we are doing everything we can to minimise any inconvenience, and we are glad this did not significantly impact your experience.We understand from your comments that your stay was satisfactory overall, and we hope to have the opportunity to welcome you back again in the future, perhaps once our enhancements are fully completed — we are confident they will make a positive difference.Kind regards,Fabrice Benier,Guest Relations Manager

Réponse de l'établissement: Dear Guest,Thank you very much for your kind review!We’re delighted to hear that you found our team friendly and appreciated their restaurant recommendations. We're also glad you enjoyed the complimentary soft-serve ice cream during the summer afternoons — a little touch our guests often love!We hope to have the pleasure of welcoming you back on your next visit to Paris.Kind regards,Fabrice Benier,Guest Relations Manager