Hôtels à Birmingham avec parking

L'Hilton Garden Inn de Birmingham offre un séjour satisfaisant avec des chambres confortables et des chambres décentes. Cependant, certaines zones peuvent utiliser des améliorations, comme la variété du petit déjeuner et l'environnement général.

I recently stayed at your hotel and unfortunately left feeling quite disappointed with several aspects of my stay. Upon arrival, I noticed what appeared to be blood stains on the curtains, hair left on the towel/flannel in the bathroom, and marks on the table surfaces. I have attached photographs for reference, as I feel these are basic housekeeping standards that should have been checked prior to a guest arriving. I also experienced multiple issues with food and service during my stay. I ordered a charcuterie board, however the Parma ham and other cured meats appeared dried out, discoloured and no longer fresh. Unfortunately, after eating it, I also felt unwell afterwards, which was particularly concerning. Later, when ordering dinner, I asked for a croque monsieur but the staff member repeatedly did not understand the order, despite me explaining it was a toasted ham and cheese sandwich. I was eventually advised to order a panini instead. Additionally, I ordered truffle fries but was informed they were unavailable. I agreed to normal fries, however what arrived were heavily seasoned thick-cut chips which were completely different from what I expected and unfortunately not enjoyable. Another issue was the iron provided in the room, which had black residue/staining on it and ended up marking my top, which was very frustrating. As I had booked the stay primarily to relax and enjoy a quiet evening in the room with room service, it was disappointing that the overall experience did not feel comfortable or enjoyable. What disappointed me further was that upon check-out, nobody asked how my stay was or whether everything had been satisfactory, despite the multiple issues experienced throughout my visit. I wanted to bring this to your attention as I do not usually complain, however I felt the overall standard of cleanliness, food quality and service fell below expectations. Kind regards, Karolina

C'était bien, mais il y avait un séjour. Calme et chaude. Vous allez certainement revoir

Clean, agréable chambre. La location de la ville est très confortable. Le petit déjeuner n'est pas si grand; la variété est limitada d surtout croissant le jour 3 séjour n'est pas une fraîche et ne peut pas se diviser et se nourrir. D'une manière générale, il est bon de rester là

The hotel was exceptionally clean and well-maintained, with a modern and stylish feel throughout. The staff were warm, welcoming, and very helpful, which made the stay even more enjoyable. Its location right in the city centre was perfect, everything was easily accessible, making it a great choice for convenience and comfort. I would definitely stay here again.

Amazing Hotel. from start to finish. Underground carpark included in my room rate which included electrical car charging via pod point. Check on was straight forward. We was allocated level 4 room Patronas which had two double beds we had requested twin room so this was perfect. bathtub with rain shower over. Espa products which where nice. 60 inch TV in the lounge area with separate sofa. breakfast in the Sky lounge on 5th floor which was superb. full traditional buffet with the added bonus of Al a carte. hotel has a brilliant casino on the Saturday evening the had great live singers. Food in the casino was first class and the badmr was responsibly priced. Spa area had outside hot tub. pool saina steam room. all very clean and beautiful. onto of this the hitel is situated on resort world so lots to do from shopping in the outlet. peppa pig world for younger families. tutankhamen and Titanic experiences. The National Exhibition Centre. BP Pulce. music venue. outstanding service, location and service. I will be back.

Really unsatisfied with the cleanliness of the room, there was a huge amount of dust anywhere that I was sneezing continuously. Also, the most disgusting thing were the bedsheets, stained with yellow spots! I asked for a new set of bedsheets and the reception gave them to me and I had to put them on, because there was no one of the cleaning team to do it. Very very very unsatisfied.

la chambre est assez bien pour 3 personnes, bien que les canapés-lits soient en fait plus petits que sur les photos. bien équipée avec 2 plaques de cuisson, petit réfrigérateur, lave-vaisselle, micro-ondes avec fonction grill et ustensiles suffisants, et aussi du café instantané étaient fournis. la pression de l'eau de la douche est super bonne et l'eau est assez chaude mais les toilettes sont un peu petites, il faut se cacher juste à côté de la cuvette des toilettes puis on a assez de place pour ouvrir la porte. Le point négatif est le service de l'équipe de réception et d'entretien ménager. Après avoir reçu les cartes de chambre, nous n'avons pas pu accéder à la chambre et avons dû descendre pour demander à la réceptionniste de réparer les cartes et de revenir pour ouvrir la chambre. Après être entrés dans la chambre, nous avons constaté que l'eau du lavabo des toilettes ne partait pas, nous avons demandé au personnel d'entretien qui travaillait juste dans la chambre voisine d'y jeter un œil mais qui a dit que nous devions aller voir la réceptionniste (comme il n'y a pas de téléphone inter-chambres, nous devons redescendre). Ensuite, la réceptionniste nous a arrangé une autre chambre qui était en bas. Nous avions réservé pour 2 nuits, lorsque nous sommes revenus à l'hôtel le lendemain soir, les cartes de chambre ne fonctionnaient pas, encore une fois. La réceptionniste a prétendu que cela pouvait être dû au fait que les cartes étaient collées avec le téléphone portable, ce qui risquait de les endommager. Cependant, nous étions sûrs que les cartes n'étaient pas collées avec les téléphones ! Ce serait parfait si une petite boîte de mouchoirs pouvait être fournie.

I stay here once a year as it is not far from the NEC in Birmingham. The location of the hotel is perfect as so close to the motorway but feels like you are in countryside as so quiet and relaxing. It could probably do with a little TLC as the some of the furniture in my room was looking a little tired but still very clean. The staff are lovely and helpful with good service. I have been to this hotel many times over the years and only used the swimming pool once which is the only downside to this place. I would not use again as not the relaxing hotel experience I anticipated as was very busy. Priority appears to be given to the paying public over hotel residents and the changing room was disgusting with used towels piled high on the floor. Staff were stood around having a laugh with their mates and had to interrupt to ask where to get towels then had to ask another member of the public how to open the lockers. I would continue to use this hotel but wouldn’t risk the swimming pool again.

Its nice and clean hotel so quiet front deck was nice and polite