Découvrez les avis réels des clients sur les hôtels.
Publiée le6 avr. 2026|Chambre King size avec vue sur la ville
jetlaggerGreat solid property and performance all round.. what a great short stay we had.. from the elegant lobby and lounge area through to the beautiful spacious room with lovely views over Surabaya. Exceptionally clean with every quality amenity on offer in room and within hotel confines. The room was peacefully quiet, with a soft comforting bed. Pool and recreational area was set amongst manicured palm trees and gorgeous gardens. The pool was one of the best balanced PH levels I’ve ever swam in. Nice comfortable lounges and ample seating around with some seats submerged along in pool. The refined service level at this hotel is a solid 10/10 from reception/concierge/ room attendants and especially in Pavilion Restaurant. The quality, presentation and variety of food is outstanding at breakfast. Thank you graciously for making our special occasion so welcoming with the beautifully adorable presentation on the bed, lovely celebration cake offered along with the very personal attention from the Sous Chef and charming restaurant staff at Pavilion. Special shoutout to Restaurant ambassador Wachid whom personally escorted our plated celebratory cake to our room. Reception and concierge service was also exceptional, graciously assisting us with our missing luggage wheel dilemma.
JW Marriott and all involved.. till we meet again.. Terih Makasih 🙏🏻
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Prix par nuit à partir de :409 BRL
Publiée le11 juin 2026
Safura Jaafar
I had a wonderful stay at Sheraton Surabaya. Although I arrived late at around 8:00 p.m., I was warmly welcomed by Alfian and Tika at check-in, making me feel at home immediately. Alfian was especially helpful and shared recommendations on things to do in Surabaya, which I really appreciated.
Chanif assisted with my luggage and kindly let me know that I could reach out if I needed any help during my stay. Edo and Putri at the restaurant provided pleasant and attentive service throughout. Eko was also very helpful with my luggage.
During checkout, Janice and Brian were friendly, professional, and very accommodating, ending my stay on a positive note.
Thank you to the entire team at Sheraton Surabaya for your excellent hospitality. I truly enjoyed my stay and look forward to returning in the future.
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Prix par nuit à partir de :455 BRL
Publiée le24 mai 2026|Chambre lits jumeaux simples de luxe
helenaFantastique et merveilleux
1. Emplacement - près du centre de la ville n Jln Tunjungan
2. Alimentation - aliments indonésiens élégant et authentique
3. Personnel - merveilleux n attentif
4. Chambre- très confortable n propre
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Prix par nuit à partir de :362 BRL
Publiée le24 janv. 2024|Chambre lits jumeaux smart
Invitécouverture de la ligne téléphonique faible .. Internet ne pouvait pas être correctement
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Prix par nuit à partir de :93 BRL
Publiée le15 oct. 2025
Utilisateur anonyme
It’s a decent hotel located in center of Surabaya near to Tunjungan Plaza and Jalan Tunjungan. The room is very standard to everything one person need for few nights stay… nothing fancy. I was assigned room with amazing view from 6th floor. The room is clean and neat and I love that they have smart TV. Wifi is pretty fast and reliable too. One thing for improvement is foul smell on the hallway. I think it’s due to the aging building. However, staffs clean the hallway carpet regularly. I would surely return to this hotel if I go back to Surabaya.
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Prix par nuit à partir de :87 BRL
Publiée le25 fév. 2026
Telvin Goh
Very old hotel. Room dark and has the smell of oldness. first thing i saw when entering room is a lizard. Carpets has stains and burn marks (looks like electric iron). Not a single soul spotted the whole night.
bath room cracks observed around the bathtub. Toilet bowl emits a strange manure smell when flushed. Will not be staying there again.
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Prix par nuit à partir de :126 BRL
Publiée le3 nov. 2023
Ilham
Nouvel hôtel, quand j'ai séjourné peut-être seulement quelques semaines d'ouverture pour les installations encore bonne et nouvelle. Dans l'ensemble, il est très bon y compris le service, mais il y a quelques choses à améliorer, surtout pour le parking de moto, où l'accès est très rigide et étroit et une route étroite, que je pense peut nuire aux invités. Ensuite, pour la propreté de la chambre, le sol était si sale que je me faisais continuer à lever les pantalons quand dans la chambre parce que je n'ai pas eu un pantalon, pour la salle de bain aussi l'eau a été bounce. mais plus pour ce prix, Il y a un balcon et la chambre est également acoustique.
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Prix par nuit à partir de :100 BRL