Découvrez les avis réels des clients sur les hôtels.
Publiée le16 mai 2024
YC008
Here's why we gave the experience 3 stars;
First of all, when we booked the hotel, neither Trip.com nor The Aster, Los Angeles, mentioned anything about the rooftop being closed on the dates we booked. On May 13 and May 14, we stayed in room 3 0 6. The hotel pictures showed and bragged about having a rooftop and plenty of pics of people there, and nowhere was revealed anywhere on their website or Trip.com that would not be available on those dates. When we reached out to Trip.com, they pretty much said that the rooftop amenities weren't listed as part of our package. Really Trip.com? You have to list the rooftop as the amenity... Got it. That was so lame a response. Everyone knows people book due to the pictures, and this was a seriously lame response from the Trip.com customer support personnel. We decided to save our opinion for this review.
The Aster had nice people, but it's hard to believe the availability missing on their website is a detail they would miss. Their hotel has impeccable detail and design. One can only surmise they conveniently left out the information because people would obviously not book there and go somewhere else. I told the front receptionist this as we were checking in. She mentioned, well, it said it on *******. But we didn't book through *******, we booked through Trip.com. And those specific details were not evident. After July 1st the Government is getting stricter on transparency with hotels having to mention things so we missed this window, but we're happy to hold hotels like The Aster accountable:-)
Also, on Wednesday, we checked out, and they had a fire alarm drill test that lasted about 10 minutes. They forgot to mention another minor ”inconvenience” when we booked on their website. It was at 10 am. It wasn't so bad, but to state the obvious, they left out the ability for customers to decide by not making that information transparent during the booking process. It's not like the fire department or tech people didn't schedule that in advance.
1. If you book through Trip.com, please make sure you specify, call their customer support, and get it in writing. The clickbait and pictures seem shady and sketchy and reflect a lack of credibility in the process.
2. Trip.com asked which room we wanted to be in. When we picked the room, we picked the city-view balcony. But we got put in the poolside view instead. It wasn't bad, but that was missing in the booking details that Trip.com sent to The Aster. My fiance ended up being okay with the poolside view, but it should have been in the booking details via Trip.com. So please, please make sure you watch this if you book through them and call the hotel in advance.
Lastly, the decor, valet, and, in general, the service people were very nice and thoughtful. We would give them 5 stars.
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Prix par nuit à partir de :1 154 PLN
Publiée le11 mars 2026
Invité
My wife and I visited Catalina Island for our 28th anniversary — our first time back since before we were married in 1997. We chose the Catalina Canyon Inn specifically for the pool, jacuzzi, on-site restaurant, and shuttle service. Their website is very nice and seemed like a perfect match for the occasion. Unfortunately, very little matched what was advertised.
Shuttle: The shuttle was not waiting at the Catalina Express port when we arrived on the last ferry Saturday evening which was unexpected. Four of us were left waiting in the dark for about 20 minutes until the other couple called the hotel. The driver was friendly and apologized, but this set the tone for the weekend. The shuttle was consistently unreliable throughout our stay. They tell you to call the driver directly, but he often didn't answer. You'd end up having to call the hotel instead, and the shuttle only seemed to come after someone went inside and told the front desk in person. At one point we waited 45 minutes. Some guests got frustrated and just decided to walk, but the hotel sits at the top of a steep hill — not a realistic option, especially for older guests like us. Their website suggests the shuttle runs regularly, but that was far from our experience.
Restaurant: We arrived at the restaurant at 7:30 PM Saturday and were turned away, even though their website says they're open until 8:00 PM. We had to rush down the hill to find dinner to-go in town before the shuttle stopped running at 8:45. It was a shame we didn't even have time to stay and eat on our anniversary or face having to trek up that hill. The next morning I mentioned this to the restaurant owner, who insisted they closed at 8:00 and that she was there. She then told us the restaurant closes at 2:00 PM on Sundays — so dinner there that night wasn't an option either. She was very friendly though I must say. On Monday we finally had breakfast before checkout. The food was mediocre and didn't match the glowing reviews at all. The prices were also odd — $12 for mozzarella sticks, $20 for nachos, but only $11 for pulled pork sliders, which you'd expect to be the pricier item. The pricing just didn't add up. While we were there, another couple was turned away at 1:30 PM because the restaurant closes from 2–4 on Mondays. We could feel their frustration.
Jacuzzi: The jacuzzi we were looking forward to was covered up and converted into a gazebo with chairs. At first we couldn't find it but yea. No mention of this on the website.
Room issues: The soap dispenser in the shower was empty. The front desk told us we can mention it to housekeeping, who didn't come until after 5:00 PM. We got the soap and a couple fresh towels. The towels themselves were thin and didn't dry well overnight so fresh ones were sorely needed to get at least one shower in with soap before we had to leave the next day. The TV didn't work at all, and the microwave was unplugged — though I was able to fix that myself. The hotel also doesn't offer complimentary coffee, which is standard at most hotels we've stayed at for half the price.
The good: The staff was friendly, the bed was comfortable, the A/C worked well, and the balcony was a nice touch. The room was quiet.
Bottom line: The website gives a very different impression than what you actually get. Between the unreliable shuttle, limited and unpredictable restaurant hours, missing amenities, thin towels, and no coffee, this was not the anniversary experience we hoped for. I'd recommend staying somewhere closer to downtown so you're not dependent on a shuttle and stuck with limited options. I think we need to redo our anniversary. It was a miss for sure.
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Prix par nuit à partir de :1 302 PLN
Publiée le24 fév. 2024
Johnny B Good
Cet hôtel n'est pas pratique depuis l'aéroport. Il n'y a pas de navette depuis l'aéroport. Nous avons vu une fausse critique disant qu'il y avait une navette. c'est tellement mauvais! Ctrip ne devrait pas autoriser une telle critique !! Lorsque nous avons réalisé qu'il n'y avait pas de navette depuis l'aéroport, nous avons appelé un Uber depuis l'aéroport pour nous rendre à l'hôtel. L'aller simple, Uber coûte 46 dollars (sans pourboire). Même si l'hôtel n'est pas très loin de l'aéroport. Nous ne savons pas pourquoi c'est si cher. Nous avons donc payé 100 dollars rien que pour l'aller et le retour à l'aéroport. Nous n'en sommes pas contents :(
Alors ne restez pas dans cet hôtel si vous venez de l'aéroport. Ne faites pas la même erreur que nous et gaspillez votre argent.
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Prix par nuit à partir de :537 PLN
Publiée le29 déc. 2024
Fulai2000
Qui a dit que cet hôtel était mauvais ? Cet hôtel est vraiment sympa. La vue nocturne est incroyable. Le hall se trouve au 34ème étage et il y a un bar. Je choisirai de rester ici la prochaine fois. Le gars à la réception est très gentil. La femme de ménage est également très gentille et envoie de la nourriture.
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Prix par nuit à partir de :973 PLN
Publiée le12 fév. 2024
HannDeuxième séjour dans cet hôtel. Je continuerai à y séjourner à chaque fois que j'arriverai à Los Angeles. Le parking est gratuit, la caution est raisonnable et il n'y a pas de frais cachés. J'ai séjourné au Four Points, un peu plus loin, et ils m'ont facturé 350 $ de caution, que je n'ai toujours pas récupérée. Ils m'ont également facturé un tarif de parking exorbitant de 50 $ par jour. Fairfield est un bien meilleur choix. Le petit-déjeuner était excellent et la navette pour l'aéroport était extrêmement pratique.
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Prix par nuit à partir de :585 PLN
Publiée le26 août 2025
kassim dakh
Dans l'ensemble, mon séjour à l'hôtel a été excellent : service impeccable, chambres confortables et ambiance agréable. En revanche, j'ai été très déçu par le petit-déjeuner. À 50 $ par personne, hors taxes et pourboire, je m'attendais à un choix plus varié et de meilleure qualité, mais les options étaient très limitées.
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Prix par nuit à partir de :520 PLN
Publiée le20 nov. 2025|Chambre double à 2 lits de luxe
TMENG29Le Sonesta Los Angeles Airport est un excellent choix pour un séjour pratique près de l'aéroport LAX.
Emplacement : Idéal — à moins d'un kilomètre de l'aéroport LAX, avec un service de navette gratuit et fréquent 24 h/24 et 7 j/7.
Chambres : Récemment rénovées, calmes (excellente insonorisation) et très confortables.
Services : Plusieurs options de restauration, personnel accueillant et piscine extérieure chauffée.
Hautement recommandé pour une escale aéroportuaire fiable et confortable.
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Prix par nuit à partir de :484 PLN
Publiée le8 fév. 2026|Chambre de luxe (2 lits doubles)
Invité
L'hôtel se trouve à Los Angeles, en Californie, à environ 30 minutes en voiture des studios Universal d'Hollywood. Attention aux embouteillages en semaine. Le petit-déjeuner est très copieux et comprend des fruits et des légumes. C'est un hôtel tenu par des Chinois, et un casino est situé juste à côté.
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Prix par nuit à partir de :304 PLN
Publiée le15 oct. 2023|Chambre traditionnelle (2 lit queen size)
tina9621Lors de la rénovation, l'état sanitaire général est bon et le service est sympathique. Très proche de l'aéroport, un service de location de voitures est disponible.
Il y a des restaurants Subway et thaïlandais à proximité en bas, qui conviennent aux estomacs chinois.
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Prix par nuit à partir de :602 PLN
Publiée le15 avr. 2024
Mingong
Des performances élevées, un bon environnement, très proche de l'aéroport, je me sens relativement en sécurité et l'environnement environnant regorge d'immeubles d'affaires ou de grande hauteur. C'est un bon choix. Il y a une navette aéroport.
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Prix par nuit à partir de :429 PLN